Staff was extremely dismissive and rude. Made me feel like I was stupid for even walking into the…read morebuilding. The kind of nurses that treat minor symptoms as unimportant and major symptoms are "well you should've gotten that checked out sooner we can't help you here"... well then what's your purpose? Paid $25 and walked out with nothing but a referral. Thanks for nothing.

I went there today with my wife who had slipped on the stairs and severely hurt her back. She had…read morecalled and was told she had a spot reserved for 12:00 noon I received a text confirming this. When we got there they had no record of the call. The receptionist was as rude as I have ever experienced. She wasn't willing to listen to our concerns, was extremely short with had zero empathy towards my wife. I cannot understand why she is in her job when she obviously could care less for those in pain. It was at 11:30 am Friday Nov 7th. She had pink hair not that that matters. We will tell our primary Dr. about how disrespectful and unprofessional this place is so they never recommend it to any of their patients again. She need to find another job not interacting with the public or anything to do with healthcare. I had to add a star to complete this but in reality they don't deserve it.

I decided to go with my elderly auntie who is a patient at this awful place. First, they had her…read moretaking all these test, ultrasound, chest x-ray etc. Not everyone giving her the results nor the reason for the test. I witnessed it. Then they rescheduled an EKG test, without notifying her. Had the audacity to tell her in her face that they called her and spoke to her to let her know about the rescheduled date. My auntie was shocked and hurt that someone working in a doctor's office would lie to her face. I told my auntie that's not the first time either. That's why my daughter and I decided to go wirh her. These places take advantage of our elders and they're banking on unnecessary testing and charging the insurance companies. AWFUL and UNETHICAL. I do NOT refer this place.

The care here is anything less than patient centered. They do not thoroughly inform you of…read moreinstructions for drive ups, perform sloppy/mediocre physicals, and spend less than 10 minutes with you (15 min is standard for doctor appointments due to wait times and documentation). Save yourself the extra appointment you'll need to make after coming here and choose another provider!

I was recently transferred as a patient to this location as both of my doctors from HHC left…read moreCheshire in the last 2 years, online check in was a breeze utilizing my chart plus, office was mostly empty and Dr Wong had a lovely personality and was super efficient. Plenty of parking, also has HHC rehab on site.

The Medical teams were VERY thorough and considerate. I…read morehave an appointment in June. The lady who called me (Jackie), to make my June appointment was very patient with me, too,

Absolutely terrible communication!…read more The cardiology department has the rudest phone staff that I've ever encountered. When I first called, I was told that they need 2-3 weeks to process a referral, and then when I finally reached them (10 phone calls later), they're booked out 6 weeks. If I could leave -0- stars I would. This has to be one of the most inept medical practices in CT, and I'm ashamed that they're part of the Yale network!

I called before coming to inquire if they accepted walk ins for a covid test, I was told yes of…read morecourse. no appointment needed. I walked in, came to front desk and the woman didnt even have her mask covering her face until she saw me. She was the most rude and unhelpful person. Said they don't take any walk ins and that they were extremely busy (1 person in the waiting room). She was typing away and not even looking at me the whole time. Whoever hired this woman should be embarrassed by her conduct. I called her out for not even helping us and she said "IM MULTITASKING". Well maybe you can be kind and courteous to people and aren't the best multi tasker. Avoid this place/person at all costs and go to other urgent walk in centers.

Arrived and the receptionist had her mask down below her nose. She complain to my daughter her…read morepaperwork was not filled out when my daughter showed her on her phone that it was completed. We were charged the fee for the urgent care and I explained that I had met my out-of-pocket for the year already. The receptionist could care less did not even look me in the face, and just repeated she wanted the money. Then they send you outside and just say park facing the building we've been waiting over 15 minutes and nobody has come out. Would not recommend this place to anybody even if it was the last place to have it done.

Great service! I made an appointment online for a strep test. There were several time slots…read moreavailable all day (on a Saturday). When I arrived the provider took me in immediately and tested to confirm I had strep throat. I was able to pick up a prescription for an antibiotic right there at the same time. This was so much more reliable than the local urgent care options. Its also great they are open on the weekends as needing attention on Sat. or Sun. can be a nightmare. I would definitely recommend the Minute Clinic for simple ailments like strep or a sinus infection.

So I kinda forgot minuteclinic was a thing, but I'm so glad I tried it because I had a great…read moreexperience! I made an appointment online to get a vaccination (too much work to make an appointment with my PCP for just that), and the nurse practitioner even called me in early! Got the shot, was covered by insurance, got a record of it, and the record was shared with my PCP. Seamless communication, zero wait, can't complain! If you ever need a quick visit, I highly recommend.

I was just refused to be seen after calling ahead telling to come in and that there would be a wait…read moretime of 1.5-2 hours. I showed up and was refused to be seen after the front desk associate had said that she had told me that claiming it's because they close at 8. Even though i called at 6:45 and was given a wait time past their hours. I just drove as carefully as I could with a high fever and they just sent me away.

Just went there to get an allergic reaction looked at. I checked the hours on the door before I…read morepulled it, 6pm close time for a Sunday. But nope. 5:45 and the door is already locked. There were people inside the waiting room and all them, patients and receptionists, looked at me and ignored me. ERs are so expensive, I'm very frustrated with this. As a medical office, there should be more professionalism regarding what time the doors lock.

Location is closed today at 6pm on February 16th 2026. Even though the sign says open 365 days a…read moreyear. This is not the first time I come to this location and it's closed.

Fast, efficient, and caring Provider. Explained all aspects of care. Would highly recommend this…read morefacility

I got sick around Thanksgiving and it held on despite a course of antibotics. Here we are in…read moreJanuary and I can't seem to shake it. DOCS of North Haven is convenient to my office so I decided to make an appointment. The website had appointments available essentially immediately and it was easy to book online. I arrived early and was in an exam room ahead of schedule. To be fair, it was a Tuesday afternoon and it was quiet when I arrived. YMMV on busyness. Dr. Ramanath reviewed my complaints, did a physical exam (eyes, ears, lungs etc) and posed some careful questions. After a brief discussion, he gave me a diagnosis and was up front with what I should expect with the medicine prescribed. It was helpful for him to frame how effective he thought each would be and how I would know if they were working properly. Importantly, he confirmed that all could be taken together without worry. He did a great job developing rapport with me in the process. I chose DOCS because I had visited there 5 or 6 years ago and was treated similarly well. Reading the other reviews here it feels like we visited two completely different places. I'm sure that time of day, day of week and time of year will impact how busy DOCS or any other urgent care center will be. All I can do is share my experience. I'm sure that DOCS, like any other business would be stressed with a huge influx of customers in a short period of time. In any event, it was quick and easy and I left very satisfied. The gals at the front desk were pleasant and helpful. With signing up online, I did not have to fill out another form or repeat what I had already done.

I had an issue that needed to be looked at , not virtually but in person. Two attendants sat there…read more with no questioning as to the issue and I waited 45 minutes . I'm then told that it is a virtual visit. Wasted time . If I needed Virtual assistance I would have stayed home and done that from my couch. I had an issue that needed to be worked on not just talked about. I went to New Haven Yale Urgent care and saw an actual person who assessed my issue. If the two attendants would have done their job and said more than nothing , I could have explained and not wasted all our time. Perhapse that are trained to wait until you get to the room to tell you you have no actual visit but just a facetime doctor . Bad idea .