Staff was extremely dismissive and rude. Made me feel like I was stupid for even walking into the…read morebuilding. The kind of nurses that treat minor symptoms as unimportant and major symptoms are "well you should've gotten that checked out sooner we can't help you here"... well then what's your purpose? Paid $25 and walked out with nothing but a referral. Thanks for nothing.

I went there today with my wife who had slipped on the stairs and severely hurt her back. She had…read morecalled and was told she had a spot reserved for 12:00 noon I received a text confirming this. When we got there they had no record of the call. The receptionist was as rude as I have ever experienced. She wasn't willing to listen to our concerns, was extremely short with had zero empathy towards my wife. I cannot understand why she is in her job when she obviously could care less for those in pain. It was at 11:30 am Friday Nov 7th. She had pink hair not that that matters. We will tell our primary Dr. about how disrespectful and unprofessional this place is so they never recommend it to any of their patients again. She need to find another job not interacting with the public or anything to do with healthcare. I had to add a star to complete this but in reality they don't deserve it.

I was just refused to be seen after calling ahead telling to come in and that there would be a wait…read moretime of 1.5-2 hours. I showed up and was refused to be seen after the front desk associate had said that she had told me that claiming it's because they close at 8. Even though i called at 6:45 and was given a wait time past their hours. I just drove as carefully as I could with a high fever and they just sent me away.

Just went there to get an allergic reaction looked at. I checked the hours on the door before I…read morepulled it, 6pm close time for a Sunday. But nope. 5:45 and the door is already locked. There were people inside the waiting room and all them, patients and receptionists, looked at me and ignored me. ERs are so expensive, I'm very frustrated with this. As a medical office, there should be more professionalism regarding what time the doors lock.

I had come here previously to get a rapid Covid test during the height of the pandemic when they…read morewere not available over the counter, and those appointments were fairly straightforward because they were covered under the government's emergency funding, but when I had to come here for other medical issues, I have had a nightmarish time dealing with the billing department of this organization, who is incredibly slow to get in contact with you, files claims incorrectly, sends emails and texts that have broken links and when they don't get paid due to their own incompetence, threaten to send you to collections. Even when you contact them for clarification, they take forever to get back to you. The group was also involved in a Medicare and Medicaid fraud case where they had to settle with the government due to submission of false claims. I do not recommend you come here, go to other urgent cares. .

A dumpster fire of ineptitude, poor communication, and disorganization. The clinicians are…read morefriendly but the company clearly has no interest in being anything more than an insurance mill, as evidenced by their waiting room which has the cleanliness and professionalism of a front for an illegal smuggling operation.

The Medical teams were VERY thorough and considerate. I…read morehave an appointment in June. The lady who called me (Jackie), to make my June appointment was very patient with me, too,

Absolutely terrible communication!…read more The cardiology department has the rudest phone staff that I've ever encountered. When I first called, I was told that they need 2-3 weeks to process a referral, and then when I finally reached them (10 phone calls later), they're booked out 6 weeks. If I could leave -0- stars I would. This has to be one of the most inept medical practices in CT, and I'm ashamed that they're part of the Yale network!

Location is closed today at 6pm on February 16th 2026. Even though the sign says open 365 days a…read moreyear. This is not the first time I come to this location and it's closed.

Fast, efficient, and caring Provider. Explained all aspects of care. Would highly recommend this…read morefacility

Great service! I made an appointment online for a strep test. There were several time slots…read moreavailable all day (on a Saturday). When I arrived the provider took me in immediately and tested to confirm I had strep throat. I was able to pick up a prescription for an antibiotic right there at the same time. This was so much more reliable than the local urgent care options. Its also great they are open on the weekends as needing attention on Sat. or Sun. can be a nightmare. I would definitely recommend the Minute Clinic for simple ailments like strep or a sinus infection.

So I kinda forgot minuteclinic was a thing, but I'm so glad I tried it because I had a great…read moreexperience! I made an appointment online to get a vaccination (too much work to make an appointment with my PCP for just that), and the nurse practitioner even called me in early! Got the shot, was covered by insurance, got a record of it, and the record was shared with my PCP. Seamless communication, zero wait, can't complain! If you ever need a quick visit, I highly recommend.

I decided to go with my elderly auntie who is a patient at this awful place. First, they had her…read moretaking all these test, ultrasound, chest x-ray etc. Not everyone giving her the results nor the reason for the test. I witnessed it. Then they rescheduled an EKG test, without notifying her. Had the audacity to tell her in her face that they called her and spoke to her to let her know about the rescheduled date. My auntie was shocked and hurt that someone working in a doctor's office would lie to her face. I told my auntie that's not the first time either. That's why my daughter and I decided to go wirh her. These places take advantage of our elders and they're banking on unnecessary testing and charging the insurance companies. AWFUL and UNETHICAL. I do NOT refer this place.

The care here is anything less than patient centered. They do not thoroughly inform you of…read moreinstructions for drive ups, perform sloppy/mediocre physicals, and spend less than 10 minutes with you (15 min is standard for doctor appointments due to wait times and documentation). Save yourself the extra appointment you'll need to make after coming here and choose another provider!

Alien, I is the best hospital in Connecticut. They're taking care of my mom very well. Mental…read morehospital used to be a top 100 hospital. It's not anymore. It used to be great day. by Forbes they stink 10 times I'm glad she's there.

We were very fortunate that when a crisis occurred, the patient was in the Yale OR. Otherwise, he…read moremight well have not survived. The surgeons, doctors, and most of the nurses were top-notch. Nurses Naomi in the CTICU and Dai and Karla on SP 5-3 deserve a special shout-out for professional, compassionate and competent care. The real problem with YNHH is that it's a 45-hours-per-week hospital. It's practically a nursing home, except Mon-Fri 8am-5pm. Even then, it can take forever for procedures to be scheduled and to take place. Many departments close up shop for the weekend, and the ONLY goal for the remaining staff seems to be handing everyone, still alive, back to the active practitioners on Monday morning. In preparation for a discharge on Friday morning, a bedside attempt was made to place a PICC-line. When that failed, placement in radiology was needed, but they were unable to schedule that until the following Tuesday. FOUR extra days in the hospital, because of the weekend, and because of not enough personnel/resources to get him into IR in a timely fashion. A frustrating, and expensive delay! Enduring 4 needless inpatient days, with the noise, discomfort, unappetizing/ cold food, and increased risk of infection was unacceptable. There are reminders posted everywhere to SHHH (Silent Hospitals Help Healing), but the loudness in the hallways was intolerable. There is beeping from cardiac monitors 24/7. The CNAs, in particular, think nothing of sitting around the hallways, ignoring call bells, and loudly calling to or chatting with each other, while student nurses do their jobs for them. If the unit even has a manager, he or she was entirely invisible, and the CNAs clearly have no fear of being seen lounging or complaining. Someone's idea of management is obviously "let's put up signs," rather than actually monitoring what's happening on the unit.

I had severe neck pain. We were seen right away when office opened at 8am. Dr listened well, had an…read morein-office X-ray taken, came back to explain results, and called in a prescription to our local pharmacy. We were out the door in an hour. Office was clean. Staff professional.

we had a great experience here, all the staff were friendly and helpful. we waited about 30 minutes…read morewith 5 patients ahead so not bad at all! they were very quick and provided awesome, quality care. my boyfriend had muffled hearing so we went to check why and the quickly found the small perforation in his eardrum and sent over medication and ear drops to the pharmacy. would 100% being returning