Staff was extremely dismissive and rude. Made me feel like I was stupid for even walking into the…read morebuilding. The kind of nurses that treat minor symptoms as unimportant and major symptoms are "well you should've gotten that checked out sooner we can't help you here"... well then what's your purpose? Paid $25 and walked out with nothing but a referral. Thanks for nothing.

I went there today with my wife who had slipped on the stairs and severely hurt her back. She had…read morecalled and was told she had a spot reserved for 12:00 noon I received a text confirming this. When we got there they had no record of the call. The receptionist was as rude as I have ever experienced. She wasn't willing to listen to our concerns, was extremely short with had zero empathy towards my wife. I cannot understand why she is in her job when she obviously could care less for those in pain. It was at 11:30 am Friday Nov 7th. She had pink hair not that that matters. We will tell our primary Dr. about how disrespectful and unprofessional this place is so they never recommend it to any of their patients again. She need to find another job not interacting with the public or anything to do with healthcare. I had to add a star to complete this but in reality they don't deserve it.

I was just refused to be seen after calling ahead telling to come in and that there would be a wait…read moretime of 1.5-2 hours. I showed up and was refused to be seen after the front desk associate had said that she had told me that claiming it's because they close at 8. Even though i called at 6:45 and was given a wait time past their hours. I just drove as carefully as I could with a high fever and they just sent me away.

I dropped an older TV (large / heavy) on my foot. It swelled up, bruised, and was very painfull to…read morewalk on. I didn't want to go to an emergency room and was happy to find this urgent care center nearby. Everyone was very friendly and I got the x-ray done quickly. I'll let you know how much it cost, but I was happy to find out that it wasn't broken without having to sit in the ER.

I had come here previously to get a rapid Covid test during the height of the pandemic when they…read morewere not available over the counter, and those appointments were fairly straightforward because they were covered under the government's emergency funding, but when I had to come here for other medical issues, I have had a nightmarish time dealing with the billing department of this organization, who is incredibly slow to get in contact with you, files claims incorrectly, sends emails and texts that have broken links and when they don't get paid due to their own incompetence, threaten to send you to collections. Even when you contact them for clarification, they take forever to get back to you. The group was also involved in a Medicare and Medicaid fraud case where they had to settle with the government due to submission of false claims. I do not recommend you come here, go to other urgent cares. .

A dumpster fire of ineptitude, poor communication, and disorganization. The clinicians are…read morefriendly but the company clearly has no interest in being anything more than an insurance mill, as evidenced by their waiting room which has the cleanliness and professionalism of a front for an illegal smuggling operation.

The Medical teams were VERY thorough and considerate. I…read morehave an appointment in June. The lady who called me (Jackie), to make my June appointment was very patient with me, too,

Absolutely terrible communication!…read more The cardiology department has the rudest phone staff that I've ever encountered. When I first called, I was told that they need 2-3 weeks to process a referral, and then when I finally reached them (10 phone calls later), they're booked out 6 weeks. If I could leave -0- stars I would. This has to be one of the most inept medical practices in CT, and I'm ashamed that they're part of the Yale network!

Location is closed today at 6pm on February 16th 2026. Even though the sign says open 365 days a…read moreyear. This is not the first time I come to this location and it's closed.

Fast, efficient, and caring Provider. Explained all aspects of care. Would highly recommend this…read morefacility

Great service! I made an appointment online for a strep test. There were several time slots…read moreavailable all day (on a Saturday). When I arrived the provider took me in immediately and tested to confirm I had strep throat. I was able to pick up a prescription for an antibiotic right there at the same time. This was so much more reliable than the local urgent care options. Its also great they are open on the weekends as needing attention on Sat. or Sun. can be a nightmare. I would definitely recommend the Minute Clinic for simple ailments like strep or a sinus infection.

So I kinda forgot minuteclinic was a thing, but I'm so glad I tried it because I had a great…read moreexperience! I made an appointment online to get a vaccination (too much work to make an appointment with my PCP for just that), and the nurse practitioner even called me in early! Got the shot, was covered by insurance, got a record of it, and the record was shared with my PCP. Seamless communication, zero wait, can't complain! If you ever need a quick visit, I highly recommend.

I decided to go with my elderly auntie who is a patient at this awful place. First, they had her…read moretaking all these test, ultrasound, chest x-ray etc. Not everyone giving her the results nor the reason for the test. I witnessed it. Then they rescheduled an EKG test, without notifying her. Had the audacity to tell her in her face that they called her and spoke to her to let her know about the rescheduled date. My auntie was shocked and hurt that someone working in a doctor's office would lie to her face. I told my auntie that's not the first time either. That's why my daughter and I decided to go wirh her. These places take advantage of our elders and they're banking on unnecessary testing and charging the insurance companies. AWFUL and UNETHICAL. I do NOT refer this place.

The care here is anything less than patient centered. They do not thoroughly inform you of…read moreinstructions for drive ups, perform sloppy/mediocre physicals, and spend less than 10 minutes with you (15 min is standard for doctor appointments due to wait times and documentation). Save yourself the extra appointment you'll need to make after coming here and choose another provider!

I love this hospital. I'm not from the New Haven county but this is where I would go for my follow…read moreup appointment appointments in regards of a surgical procedure I recently went through. The Care quality of Yale is top-notch without disclosing much of my personal reasoning, after my operation, the nurses and Care team went above and beyond for their patients. I worked with a specific doctor and I've been working with him about over a year counting with the post office operation which makes it 2 years. I asked my doctor If today marks the last time I'll see him and he gave me a really big hug stating that this is not a goodbye. This is a see you later and he is always available in case if I need him for any future purposes, but I feel confident that he did a great job and I will be able to move forward confidently. Thank you Yale New Haven for everything

Their billing! I was…read morescheduled for an outpatient procedure at the end of January. They had to have their copay up front. The day of the procedure, the doctor said it was not necessary. They had, however, done an ultrasound to determine this. Two weeks later I called to see where my refund was. I was told it could take 45 days for insurance - given that they did do the ultrasound portion, I did not mention that had the original doctor made the same determination from the original ultrasound, I wouldn't have been there. 45 days later, I call. Yup, I do have a credit balance that would go back to my credit card. A week later, I still don't have it. They had to have my money up front - now they have had my money for 2.5 months. Not acceptable.

I had a great experience at AFC Urgent Care in West Haven! The place is very clean and welcoming,…read moreand everyone was so nice, helpful, and professional. The staff made me feel comfortable and were happy to help with any questions I had. I definitely recommend this location if you need urgent care!

I had severe neck pain. We were seen right away when office opened at 8am. Dr listened well, had an…read morein-office X-ray taken, came back to explain results, and called in a prescription to our local pharmacy. We were out the door in an hour. Office was clean. Staff professional.