Rating would be a zero if it was an option. As a registered nurse of 10 years, and working in a doctors office for 6, I'd like to think that I have more than a general understanding of the way an office works along with policies, especially HIPAA policies. I have been in contact with this office along with a district manager over the course of the past week and I cannot believe the treatment I have received. To make a long story short, I was originally listed on my family members release form, to confirm visits and such. I called to verify an appointment on 10/25, and was told I was no longer able to receive information as the release had been changed. Once I spoke with my family member, he told me the release was changed and I was able to again confirm his appointments. I spoke with Anthony in the office and he told me he received the new release and that the appointment on October 25 did Indeed happen. I found out yesterday that it didn't actually happen, nor was the release updated. So, I was given false information regarding a family member's treatment (without a proper release in place) by Anthony. I then was spoken to like a 4 year old by a district manager by the name of Daniela. When I had the feeling I was being lied to about my family members medical treatment, I reached out to Daniela, hoping for a compassionate human being, that might hear me out and relay pertinent information regarding my family member to the correct doctor, since I knew without a proper release in place, I couldn't actually get any information about his treatment (nor was I trying to.) After being scolded and threatened that my family members file would be "locked" and only he would be able to make changes to his release (which I was aware of and knew was the case when I called) she failed to take the patients name or date of birth, she just kept repeating that she was going to have to end the call. Now tell me how, a district manager, promises to relay important and potentially life/death information to a doctor of a patient she doesn't even know the name of?! I have never known a medical facility to run so poorly and still manage to be in business. If you value your medical information and your HIPAA rights, avoid this place. I can't speak for any of the other offices as I know there are a ton in CT, but I can tell you the treatment both my family member and I have received has been nothing short of appalling. read more