I was disappointed with my experience…read more I brought my daughter here because a friend recommended this practitioner for treating menstrual cramps. Before our first visit, I specifically asked when would be the best time in her menstrual cycle to receive acupuncture for menstrual pain, but my question was not really answered. During the first visit, the practitioner told us that my daughter had a neck/cervical spine issue and treated her neck instead of her menstrual cramps. Since he seemed to feel that the neck issue was important, I went along with his recommendation. We came back for a second appointment specifically to treat her menstrual cramps. I clearly explained that this was the reason for our visit, but he still chose to treat her neck again without really discussing the options with us. After two treatments, my daughter said that her neck felt a little better immediately after the acupuncture, but the symptoms returned after she got home, with no noticeable lasting improvement. The treatment was also painful for her, and she has become hesitant about acupuncture because of this experience. We drove over an hour for each visit and spent more than $200 because we specifically wanted treatment for her menstrual cramps. Unfortunately, after two visits, her menstrual cramps had not been treated, and the neck treatment did not result in any lasting improvement either. I understand that practitioners may have their own treatment recommendations, and I would have appreciated an explanation if he believed her neck should be treated first. I wish I had been given the choice of what to treat, rather than having that decision made for us. I'm sharing my experience so that other patients and parents know to communicate clearly about their treatment goals and make sure they understand the treatment plan before starting treatment.

Dr Xu has helped relieve my pain in both of my areas, my shoulder neck and my SI joint pain is…read moregone. I feel like myself again, wonderful to know there is a natural way of healing! So glad I tried acupuncture.

They are so concerned and nice! So patient! The doctor or physician assistant was very helpful and…read morethorough!

Great experience, clean friendly, knowledgeable, efficient and accessible. Great follow up on…read moresubtle items too. Very thorough

I was able to check in online before coming so that when I got there I was in and out!…read more The waiting area was clean and empty (because everyone can wait at home). They called me back almost immediately. Everyone was friendly and took good care of me. So grateful for the great, efficient care.

This is a very convenient alternative to an ER visit if you have to go…read more The website should not show open until 8pm if they have a hard stop to seeing patients at 7:30. I was turned away at 7:32 but I probably wouldn't have tried driving over while in pain if it hadn't said 0 wait time & open until 8pm. The man wasn't at all pleasant about it either. He said unless I'm having a heart attack go over to Duke. So I did & the difference was stark. The staff at Duke Urgent Care were more than pleasant & faster than I'd ever been seen at UNC. Most of our other experiences at UNC were decent. I don't recall encountering this gentleman there previously though. To be fair I don't know what website I was looking at - it could have been provided by another service but while looking, what stood out was the wait time & closing time.

Great practice and even better Doctors! Dr Patel is wonderful…read more They care for Kids, teens, and adults. Sick walk-ins are available. X-ray and Labs on site.

Dr. Hoa Nguyen is the most honest and genuine doctor I've ever been treated with and truly Heaven…read moresent. Before being seen by her I was dealing with chronic disease and was doing the run around, my experience with other doctors were awful. She truly cared to keep medical charges as low as possible as I was being treated every month. While treating multiple chronic diseases she was honest that stress was triggering all my issues and recommended I change my environment. It took me some time but as soon as I did all the chronic diseases disappeared. I had been on 4 rounds of antibiotics and so much more medication. It has been 2 months and I'm so grateful for my new health and the honesty, care, support and treatment from Dr. Nguyen and her team. The best of the best. Thank you!

Nurse called name out to come back, guessing the lady at the front wrote the name wrong on the…read morepaper and called a name that wasn't mine. I wasn't sure if she was calling out for me to come back but she stood behind the door and called my name mispronounced it and gave me hella attitude when I came up asking if it was me or not her response was "your the only one sitting out there" but she never came around the corner or nothing. She put up an argument and didn't apologize. It wasn't the point of mispronouncing the name it was the way she went about it, very unprofessional. She honestly doesn't need to be working there as a nurse and dealing with people who don't feel well. We are a military family and it was just a terrible encounter. Her Name is Gabriella (Gabby)

Had me sit there for an hour to tell me because I haven't met my deductible which is different from…read moremy insurance co pay they treat me as self pay and don't honor the insurance co pay and wanted me to pay $95. Should have signs up or tell people that up front

Sat on the waitlist for 2 hours before being sent home unseen because the clinic was closing. Do…read morenot recommend

I am so impressed with this Minute Clinic's Provider care!! Emily listened, did not rush me and I…read morefelt extremely comfortable discussing my concerns. The office was super clean and I did not have to wait. Thank you for everything, Emily!

I have a sinus infection and my doctors office is on vacation this week... yes the whole office? I…read morewent to unc urgent care and had the pleasure of dealing with PA Lesley, who was more than happy to listen, help and solve my problem. I was in and out of there in a half an hour. if I have to come back to an urgent care place it will be this one!

I originally went to Duke Urgent Care, but needed to go back because antibiotics weren't working (I…read moretook half the dose because I read wrong). This urgent care did not have hardly any testing available (bloodwork, etc) and charged way more than Duke! To see the NP cost $100 more, and I did 2 tests. At Duke I did 7 tests... very frustrating and more out of my pocket!! Do not go here unless it's your last resort!!

What an unpleasant experience both times I was there. The first time, they claimed that there weee…read moresome computer issues so I ended up waiting more than 30min (I was the only person there). The second time, and most recently, I walked in and noticed 3 people waiting. I tried signing into the kiosk but my record was not in the system. When I mentioned this to the receptionist, she abruptly told me to just wait. After 45 minutes, no one had moved from their line. I asked what's going on and was told that their computer was down. Instead of coming out and explaining this with an apology, she seemed irritated that I even raised this issue. Ms. Everett - I was told this is the manager's name - please be considerate of patients and take some steps to properly train your staff. A simple explanation with an apology can go a long way for most patients who are asked to wait for an extended period of time. The dark-haired woman whom I spoke with should not be in a patient-facing role without significant training on empathy, compassion, and simple customer service.

Really disappointed with the way I was talked to while en route to take my husband to this urgent…read morecare. They are open until 8 o'clock pm and around 7:20 PM. I called to let them know. I was in route as my husband was pretty sick. Bernadette answered the phone and told me to 'go ahead and turn around and don't bother coming in' and that they are not taking any more patients today. I've been in the health profession for 38 years and worked in an emergency department for 15 and never talked to any patient like that. Staff needs to be reminded that people are in distress when coming there, and a nice tone certainly goes a long way.

Drs and nurses are always helpful. They always seem to care and listen. In a very good location,…read moreI've been there for several different things. One being Covid. The only thing I didn't like about that was...They made you sit in 100 degree weather. Either close to an hour or over. I have air just not gas. Not blaming it all on them. UNC Health your primary care wasn't allowing us to see them for Cov.19. So Immediate Care had their hands full!

Good and friendly people and nice and clean atmosphere ,didn't take long to get to u ,handled it in…read morea timely manner

I have been going to Optimal-Bio for 5+ years, and I recommend them to everyone. BHRT is life…read morechanging for me, and I wouldn't give it up for anything! Dr. Brannon's research, which is well documented in his books, is indisputable. Two weeks after my first pellet placement in October 2020, my physical and emotional health, and my quality of life improved significantly and dramatically. I was depressed, sad, moody, fatigued and riddled with body aches and pains. Pellets address every single awful malady that I was experiencing. The office is conveniently located with easy parking and great hours. The staff is professional, knowledgeable, friendly and efficient. I recommend Optimal Bio without reservation. You owe it to yourself to feel your best and to enjoy your life! I'm 71 years old.

I've been going to Optimal Bio for over 3 years and up until my last pellet placement they have…read morebeen been mostly routine. The last placement was not. Looks like 2 pellets were placed just below the skin. One broke almost immediately and was partly removed by staff. However an open wound persisted and another pellet popped out. The wound tract has not closed and has been open and discharging on my glute for over 5 weeks. I have not been able to exercise and have lost muscle and endurance due to the inactivity. Optimal Bio has done little to rectify the situation. I am still wearing gauze on the wound to catch discharge and hopefully keep it from getting infected. I am quite dissatisfied with the level of care and may just go to my primary care to address before it gets infected . When Dr Brannon was alive I don't think this would have happened but since he passed I feel like this complication due to a botched placement is just kind of ignored. It really makes me question whether the pellets are still the way to go