SLOW and RUDE No real organization to care…read more DOES not listen to the patient for full information before prescribing or determining condition Even with a reservation, it took THREE HOURS just to be seen for a sinus infection and then 30 more minutes to get the script I was likely exposed to flu, covid and norovorius, pink eye etc.. just waiting to get some care

Terrible experience at M.D. Express Urgent Care (Newport News)…read more I went in fully aware of what was wrong with me and exactly what I needed to get better - something my primary care physician has successfully prescribed for me multiple times in the past. After a culture confirmed what I already knew, I simply asked for the medication that I know works for my body. Instead, I was met with condescension and arrogance from Helena Lewis, the practitioner on duty, who outright refused to prescribe it. She informed me the side effects were too risky, despite me explaining clearly that I've taken this medication before with no problems - and that I'm well aware of the risks. Her response? Still no. Let me be clear: the medication I asked for is NOT a narcotic, it has no recreational value, and to my knowledge, it can't be abused or used to make illegal substances. Yet I walked out of there with nothing. I was essentially told that I was going to take what Ms. Lewis wanted me to take because she decided she knew my body better than me or my own doctor. She didn't listen, didn't trust my experience, and didn't care that I work 13-hour shifts for the next three days and couldn't wait to see my pcp or take more time off to do so. I've had far better experiences with Patient First, where they actually listen to the patient. M.D. Express, on the other hand, clearly prioritizes their own rigid opinions over patient care and common sense. Thanks for nothing! Helena Lewis clearly has a God complex and no interest in listening! I will NEVER return here - and I suggest you don't either, unless you enjoy wasting your time, money, and energy on a provider who thinks she knows your body better than you do!

Pam and Stacey are awesome they take very good care of me every visit and treat me as if I am…read morefamily. I have been going here since a little girl.

We had a great visit! I got sick while out of town for Busch Gardens. Unfortunately, this place was…read moreout of network with my insurance. Luckily, the price for out of network urgent care was the same as in network so I paid $5 for the visit through Bright Health. The wait for the doctor/nurse practitioner wasn't too bad. I probably waited 15-20 minutes in the waiting room. The staff was sweet to us. Once I got my vitals checked, doctor/nurse practitioner came in less than 5 minutes to discuss my issues. The doctor/nurse practitioner gave me immediate medication and even asked what form of medication I wanted before giving them to me. (Pills or a shot) I went with the pills since I'm not too fond of needles. They gave me time after the pills to make sure the medication worked and gave me a call the next day to check on how I was doing. I truly felt like they went above and beyond for me. I would recommend this urgent care.

My daughter has never liked seeing the doctor. The nurse that took care of us today, Rita. Was so…read morekind, patient, and my daughter warmed up to her immediately. She is 5 and she never let anyone take her vitals without a fight, Rita thank you so much for making our visit a breeze. You're amazing

We arrived at the CHKD Urgent Care right when it opened at 10am on a Sunday. We were third to be…read moreseen. Front desk staff were efficient and friendly. Nurses were great 10/10. The physicians assistant and had saw my son took us seriously which was not my experience in the past here, which why I was hesitant to return. However this experience was 10x better. My son was looked at thoroughly, treated, and the PA returned to check him out once more. Bedside manner of PA was great, older gentleman. I would return based on this experience, and I'm glad I made the choice to take him, and give this place another chance.

We had a wonderful experience with Dr. Primeaux and her team at McDonald Army Health Center. The…read morenurses got us in quickly and were professional, gentle, and compassionate throughout the visit. Dr. Primeaux took the time to perform a thorough examination, listened carefully to our concerns, and created a clear treatment plan. We appreciated the level of care and attention we received. We would highly recommend them to anyone looking for a primary care provider and hope their hard work gets recognized.

I have been to McDonald Army Health Center twice now, for getting my follow up COVID shot and now…read moreto take my husband for a procedure. From start to finish, the service member at the reception on the ground floor to the nurses that took cake of my husband, were all very nice! They were all courteous, very helpful, and some event cheerful! Military facilities don't exactly have a stellar reputation, so I wasn't expecting to much, but we were seen in a timely manner, the nurses was thorough and explained the process. It's a quiet clinic, and doesn't seem to get lots of traffic, but that's fine with me if it means great bedside manners and proper care. The only thing that I noticed that needs work is the snack bar. Due to the nature of the procedure, I was told, as the caretaker that I could not leave the building so I had to resort to getting something at the snack bar. We had to leave very early in the morning so I had no time for breakfast, so your girls was starving! They seemed to have broken equipment and because of this, had very limited options for hot food items. It was still clean and neatly kept. They could probably use a better coffee machine and maybe some more grab and go baked items. The man behind the counter was nice though. I guess better a snack bar than no snack bar though right? LOL Be safe and healthy, Friends!

I had a workmen comp apt on March 25, 2025. I saw Dr Aldridge, he asked me 3 questions and told me…read morehe couldn't make a diagnosis until I get an MRI for my back. I said okay. Fast forward to Sept 9, 2025 my benefits have been canceled because of a IME report he sent on April 15, 2025, which he hasn't seen me since or reviewed my MRI that I had done in June. I explained this to the workmen comp agency, they don't want to hear anything that I have to say. I had to obtain a lawyer to get my benefits restored in as of right now, I have no income.

Picked this place due to high rating…read more Gave me last appointment of day for young daughter and you expect to be late going in. Staff should be used to running late too; it's a doctors office. They were not. Got into an exam room 45min after scheduled appointment time. First nurse wanted my pharmacy. I started looking up address and she quickly said just give me the road. Like I was impeding on her time after I was waiting an hour (45min plus being there 15min before appt.). What do you think would happen if I just said Route 17. You know my scripts aren't going to the one Walgreens I want. She's picking one of the other 3 on the road. Shortly thereafter got in for X-rays. That X-ray tech was pleasant and only bright spot of the visit. Finally saw Dr. Aldrich 1:15 after my scheduled appointment. He tried his best not to rush but I can tell he was over seeing patients that day. Was short. Hard to understand. He said to get MRI and if nothing is found otherwise we'll do therapy. Hate sports medicine doctors falling back to therapy if they can't figure out the problem in the first visit. Anyway, he never even asked if I had questions and was out the door while finishing his last sentence. Yes I did have questions. Got none answered. Told to wait in room. Was expecting him to come back so not a huge deal. Instead an older nurse with short gray curly hair came back instead. Barged in saying I need to tell her where to send MRI script. I am new to area and not used to the Drs office sending the script to a place as opposed to the patient getting a script in hand. She just glared and gave me eyes as I scrambled to see if I could find a place associated with my PCP, took my insurance, was close to my home, and not a hospital where sick people are - perhaps an imaging center. She was impatient and didn't explain anything. To the point my young child said something to me after. I just gave a nearby hospital that she said was good and hoped for the best. It's Hampton Roads. It's not like the population doesn't turnover frequently. Then as we left the exam room, she turns to her co-workers and said angrily the guy took 10minutes to figure out where to go for a MRI. B, it was 5 and I didn't even get to pick. It's 5:30 at this point. Been there almost 2 hours. Saw staff for a total of 10 minutes tops and she's complaining I'm taking to long. All because she wanted to go home. Walked to checkout, lights off, staff lined up at door waiting for me to leave. Got no questions answered, no needed doctors note, no documentation of any kind that I was even there. Just got to sit there for 2 hours and be insulted. Cherry on top. After more than a week and not hearing anything we finally reached out to the hospital bc this office doesn't return calls. Find out the hospital doesn't do MRIs for children that young. So this doctor treats children but doesn't know that Sentera won't do MRIs for children of a certain age??? Decided to start over. Spent a month and several calls to get this doctors staff to provide the X-rays before I could go elsewhere so I don't get hit again by insurance. At the end of the day, I'm out copay, 2 hours time plus time on calls with office & hospital, a second trip to Williamsburg (gas and 45 more minutes) to finally get X-ray images and worst of all my child's treatment delayed 2 months. Plus the new doctor could see the issue in the X-ray that this first office did not. (Though used MRI to confirm) What an embarrassment.

Very helpful and knowledgeable people there. Great team. Thank You. I am very glad to know they…read morenear me and always willingly to lend a compassionate hand.

Waited about an hour in the exam room. There were no other patients and I never saw a doctor. I…read moreended up leaving for Riverside Doctor's Hospital. Terrible service at First Med. They should rename it Worst Med. When I left the nurse was not surprised at all. Like she was used to seeing that from patients.

They actually posted on their social media sites that they just learned that a prune is a dried…read moreplum. These doctors are very green in their career and it shows through their actions. Besides for the good laugh, I wouldn't go to this doctors office for medical care beyond normal labs and physicals.

This is what healthcare should be! If you want your doctor to take the time to fully understand all…read moreaspects of your health and not surprise you with fees or cost of care, you need to consider this practice. Dr. Mutch is great! I would highly recommend to my family and friends.

I used the Riverside women's health Warwick, Mercury, and Oyster point locations throughout my…read morepregnancy and I have to say that the Oyster Point location was by far the best! Everyone I encountered at this location was extremely kind and I never waited more than 5 minutes past my appointment start time before I was called back. I also do not have family in the area so I had to bring my 1 1/2 year old son to all of my appointments and everyone did their best to make sure he had a nice time as well! Jennifer T.N. Treacy was my son's absolute favorite at my appointments.

This place charges a $50 cancellation fee if appointment isn't canceled with at least a 24-hour…read morenotice, which is fine. My appointment was at 9:45am and was told to check in by 9:30am, I was here at 9:25am. Not called back until 10:15am, and wasn't seen by the doctor until 11am. I would like to know why we're expected to keep our appointment when they don't. We are patients who need care and we also need to be respected for our time. I wouldn't come here again if I didn't HAVE to. Plan to spend at least 3 hours.