I have had the worst experience ever. Costco, here I come!! Many things were horrible. Initially, my wife had to cancel her hearing appointment and I wanted to take her slot. The woman in the office was extremely rude and then told me it was already taken, so I scheduled another day. They then called me back to take the previous slot (hmmm, they had an opening?). Dr. Burton was wonderful. I got my hearing aids and have had so much trouble with them. One aid wouldn't charge. They ordered me a new charger. 2 weeks go by. I call them. They had it, and they claimed they called and left a voice message. Nope. Didn't happen. Same problem. They wouldn't charge. I then left my aids with them for repair. Again, weeks go by. I call them. They sent them to Gloucester. They claimed same thing again. Nope. No message. And of course the Gloucester office is rarely open. I even asked them to call my wife JUST in case my phone suddenly had a problem. Nope. They didn't do that either. In total, FOUR times, they supposedly left a VM. Seriously??? Go to Costco!!!!!!!
My wife was getting allergy shots (3 shots) at the Gloucester office for 2 1/2 years. Ann was the only one who did a great job. Every 2 months, someone new was giving the shots. She came home with knots, bruises, and a painful arm almost every time. Ann tried her best to be available for my wife, but couldn't always do it. The wait was horrible many times too. Sometimes, well over an hour!! She had to stop getting her weekly shots. It was too much for her.
I don't think they take the Gloucester office seriously. They need to service this area better. read more