These people are the best! Came in with covid-related problems over three days, so saw a couple of…read moreshifts in action. From the Docs to the admissions people, they are not only caring but also efficient. Frankly, they're more like a doctor's office than my primary care -- and you even see an actual doctor!

They forgot to give me back my driver's license and when I went back a day later, said they…read morecouldn't find it. They barely looked. Only opened a drawer and that was it. Then they brushed me off and said they'd call me if they found it. basically turned around and ignored me after. Never going back.

We went for rapid COVID testing. The people we encountered were really nice, especially the folks…read morewho came out to our car to swab our noses. The reason I didn't give 5 stars was the registration process. If you have one kid I'm sure it's fine but I have three. There is a ton of redundancy in the long online forms. And we had just been 3 days before and filled out all the paperwork but for the VERY recent second visit had to fill it ALL out for everyone again. We weren't sick so it was more of just an inconvenience. But if my kiddos were sick it would have been really frustrating and very time consuming.

I was disappointed. there Is no one that really cares in the medical field. I just needed my two…read moreyear old who suffers from throat issues. I left with the doctor telling me some Bs about dealing with his illnesses I needed help. It was closing time. I am out 75 bucks. My kid is very sick. Nothing was done. Viral my booty. When they don't know they say Viral. Been awake with my sick baby. How the hell am I supposed to care for my kid. When awake all night with him I came for help he is sick and noone provided any help. The end of my visit I even said he is sick. The doctor just talk to me more about dealing with his sickness.

Monday 1/28/19 1:27…read morearrived - greeted by receptionist who was working with someone when I walked in. Not a long wait at all. Less than 5 minutes. Receptionist was very nice and professional. My co-pays was same as a specialty doctor. It is important to ask if they are in-network. Clean waiting area. The young lady that took my blood pressure, pulse and tempature was very nice and professional. The overall look of this place is really nice. My room was clean and welcoming. The doctor, Dr. Carla McLain, was awesome. She was very confident, knowledgeable, and professional. Very pleased with this clinic. I was all finished by 2:15pm . **Update 1/31/2019 They called me 3 days later to check on me! That was awesome customer service.

My mother arrived at 7:50 , an African american women with a pony tail on 01/02/2025 sat at the…read moredoor and stared at her for 5 minutes while she was at the door. The policy says online that if a patient arrives and walks inside before 8pm they should be granted services. This was a horrible experience and would not ever recommend this location to anyone to work or be serviced.

I have no complaints about SPPC. I had heard a great recommendation for Stephanie Crawford so I…read moredecided to stop in when I needed a physical about a month ago. There was virtually no wait at all, the nurse who did my vitals was really nice and welcoming. Then, once I was in the room, I only waited maybe 5 minutes and Stephanie walked in! She did a very thorough physical with me. Asked questions about my history + we went over my concerns. She checked everything and ordered most of the blood work that I requested. I love that she asked ME if there was any blood work that I wanted, because I have had so many doctors blow me off in the past, as if I don't truly know what I want. My only critique was that it did take Stephanie a while longer than I'd hoped to get back to my messages on the portal. But, she did get back to me and I was pleased with her responses.

A no star rating is not possible. The front desk staff for primary care were horrible, rude and…read moreworthless. Possessed terrible manners with zero customer service skills. Showed a considerable lack of empathy and compassion. Very gossip oriented group who did not care if you were within hearing range of their hateful comments about patients and potential patients. Let us hope they are not representative of the medical staff. Bon Secours, you need to fire the current staff and begin again.

This is our go to medical center when we have minor medical issues. I like that they have hand…read moresanitizer and safety germ masks as soon as you walk in... prevention is half the battle! First step: The check in process is a breeze with their digital check in screen. Next step: verification of insurance... flawless. Then: taking vitals... easy peasy. Followed by: Seeing the doctor. Dr. Baldwin was professional and personable. He was also quirky and had a good bedside manner. He gave us our due attention and spent plenty of time with us explaining medical terms to us and diagnosing my daughter's condition. Finally: we were able to get our medication right there on the premises from their on site pharmacy. You may pay a bit more, but it's convenient. We left feeling happier and healthier!! They are opened 365 days a year! We encountered a seamless experience with no wait time as we arrived at about 3 in the afternoon. On other occasions when we went at more popular times and had a short wait which is to be expected. Patient First is not the worst, it's awesome IMO!!

The front desk staff was awesome! My issues began when I got to the back. The first issue is that…read morethey weren't discreet about reviewing my previous images. I had surgery in May of 25 and was left severely limited and in pain daily. I went to PF with hopes that I could get X-rays and find out what was going on. Well, the X-rays clearly show issues but the radiologist said he didn't see any issues. How? I have an entire knot that is filled with fluid under my thumb. My fingers are curling and I can't flex my wrist. PF didn't want to diagnose me because they didn't want to be the ones to go against the sergons' notes. But called me and said that I should go to the ER for further testing. Make it make sense. Is there an issue or not PF? SMH, VERY DISSATISFIED

I just had to write a review because I never received this type of customer service from a health…read moreprovider before. I had Flu symptoms and the nurse and Nurse Practitioner working that day was so compassionate. The Nurse Practitioner even walked me over to the medicine and described how each would relieve my symptoms. They even called to follow up to see if I was feeling better. I am definitely going to stop by here for any little medical need. Thank you!

My wife and I went for our schedule biometric screening this morning. We had received several texts…read moreand emails reminding us of our appointments during the week. When we get to the clinic, we are told they do not have any biometric test strips and we will have to go to another clinic. Why weren't we alerted of this before we showed up? Also, the girl at the desk was short with us and had a terrible attitude. It was a bad experience all around, and we will not be going back to Little Clinic - especially the Staples Mill location.

A wonderful experience every visit I've had here at AFC in Glen Allen, VA. The staff is courteous…read more& polite & everything is explained. Feel free to ask them your questions too. Very sanitary & properly attired with masks. Sanitizer & masks are laid on a table for visitors & patient use. Suzanne Paul Nurse Practitioner is my present PCP. I'm very satisfied with her bedside manner, knowledge, conduct & examination. I highly recommend AFC in Glen Allen in Short Pump, VA.

Thanks Yelp for giving me a "scripted" version of what I should write…read more Review based solely on the facts that: 1. Had an appointment at 820am and yet 10 minutes goes by and no one has seen me yet. I arrived at 805am to ensure I get my paperwork done!! 2. No one in reception is wearing a mask. During Covid. In a medical facility. The medical staff are, but this should apply to EVERYONE in this facility.

I had a great experience with this doctor! They were friendly, efficient, and thorough. I was in…read moreand out in no time, and all of my questions were answered with kindness and accuracy. Highly recommended!

Can't recommend this place in good conscience. Their practice is the bare minimum one might need…read morefor standard medical care, however they are quite disorganized and have a bad habit of "forgetting" to send in your prescription, or not prescribing the industry standard. They also "lose" or "misplace" key documents and generally make any updating or communicating between them and other institutes quite a nightmare. We stuck with them for a number of years simply because my family really doesn't like switching, but it was simply no longer tolerable. Quite frankly, if you have an alternative option, don't choose this practice. On the flip side, if you have no other option, it is better than nothing. You have a fifty fifty chance of dealing with friendly and courteous employees on any given day. Just go into it prepared to badger the practice, and keep records of all interactions so they can't lie to you.

Coming back to post again, based on previous review's promise to report on after-care subsequent to…read moremy PCR testing for Covid appointment here. Simon, the PA at this location who spoke with me after Anise, the RN, took vitals and administered the PCR test, had said when he called me with my results that evening, that given my intersecting medical issues - I'm an old, plus I'm dealing with Stage IV cancer recurrence - he was referring me for monoclonal antibody clinical trial. That was a huge win, since I did get enrolled in the trial, and received treatment for Covid, with continuing follow-up for the next year-plus. I'm a health/medicine/science journalist and policy wonk professionally, so observing this experience with my patient-person and professional-wonk-journo lenses gives a lot more context to this review than you'd get from the average-human patient. I've read through the less-than-four-star reviews for this site, and have to say that most of the negatives arise from the way our health system works, not so much from how this individual urgent care is operated. That said, I'll just close with the following: + I'd send myself back to this urgent care any time, based on this experience + I recommend it to anyone in the geo-zone for this BetterMed location + Their EHR tech isn't the Big Kahuna (EPIC Systems), but the Athena EHR they use has a workable portal (too back Athena ain't got a mobile app, but that's not BetterMed's problem to fix) + Get vaxxed/boosted (if you're not already) + Stay masked up outside your home Health/sci journo out.

Excellent professional and very knowledgeable about visit. A very nice lady helped during my visit…read morenot sure of her first name, I'm sure her last name was Bentley. I would definitely recommend others to visit she took care of me like family.

Dr Brager diagnosed me by telechat & prescribed ear drops. He also instructed me to show him on…read morevideo affected lobe. He's a focused competent physician. I Highly recommend Dr Robert Brager MD Ear, Nose & Throat doctor. His staff was courteous & answered questions I had at the start. Professional staff!

My son went to an urgent care center to be examined for intense ear pain.They did a basic treatment…read moreand told him to go see an ENT doctor as soon as possible for additional treatment. I spent over an hour calling ENT doctor's office within a 40 mile area. No offices had any appointments for at least 2.5 weeks. Yesterday I tried Dr. Brager office after 3 tries to reach someone. Finally a person not a recording answered the phone. They said come to the office today, what a pleasant surprise. We arrived at the office and waited about 40 minutes to be seen. It was upsetting at first to wait but Dr. Brager was great. He evaluated my son, explained the treatment and called in a prescription. He even told the pharmacist a substitution medication that saved us over $50 compared to the urgent care prescription. Although Dr. Brager's office is about 1 hour away, it was worth the ride and I'll return there again.