Had an appointment made to come here through employer. Arrived and none of my information was ready…read moreat the location. Waited a half hour to be checked in past prescheduled appointment. The nurse that got me set up was great, but then I was left for over an hour waiting for the doctor in one of the rooms with no updates. Pretty sure they forgot I was there.

Arrived for a 8:30am appointment. Once I submitted my paperwork, I only waited for about 2 minutes…read morebefore being called in. So far, so good. I was then seen by a nurse who took my vitals and asked questions about my back issue. This started at about 8:40am. After that was complete, I assumed the Doctor would come in a few minutes after since there was no wait and was the only person in the office area. After waiting for 43 minutes in the patient room, NO CONTACT WITH ANYONE ABOUT THE WAIT TIME. At 9:30am I had to open the door and ask the nurse at the front desk how much longer?? She said another 15 minutes because the Doctor was with a patient, mind you I had an appointment scheduled to avoid this type of wait time and the app said that nobody was ahead of me in the scheduling time slot. At 9:48am, the doctor strolls in. No introduction as to who she is and no apologies about the wait time. Then goes to tell me I just need to stretch due to my serve back pain and can barley bend over to attempt to touch my toes. No common curtesy of wasting my time when I had to be at work for 10am, WHICH WAS A 20 MINUTE DRIVE. This is why I even scheduled an 8:30am appointment to make it to work on time. After "diagnosing" after a 3 minute appointment, I walk out and one of the nurses is just taking a casual nap at the nurses station!! What joke this place is!! COMPLETE WASTE OF TIME AND SO UNPROFESSIONAL!! THIS LOCATION IS AWFUL. AVOID THIS PLACE IF POSSIBLE!! THIS IS BY FAR THE WORST EXPEIRENCE AT AN URGENT CARE I HAVE EVER HAD. ZERO STARS !!!!!!!!!

I went to the clinic with a sensitive medical issue, and the nurse practitioner and her nursing…read morestaff could not have been more warm, gentle, kind, and helpful. They were reassuring, attentive, and so sympathetic, making me feel reassured and listened to. I left in tears from the compassion shown during a tough visit. It was everything I needed in the moment.

The staff is always friendly but it depends who is there. On this most recent visit, I went in for…read morethe flu with wheezing (history of asthma) and was given 4 days of prednisone at 50mg once a day, including the day I was there, making the round of meds 5 days. I didn't know 50mg was a high dose. I have only ever had 10mg, but thought they must know best, so I stayed on it and on day three, my blood pressure dropped like a stone and I had to call 911. I was cleared by the EMTs but it was a scary moment. They told me the dosage was too high for the average person. The moral is to always ask about the medication - if they had checked my MyChart, they would have seen what my typical dosage is for when I get sick. I shouldn't have assumed, but I feel like they are at fault too for not being more thorough. The visit was rushed. I was in and out in 20 minutes!

I have had a terrible experience with this practice repeatedly in terms of wait time and rude…read morestaff. The worst part is that there is no doctor ever at the facility. Never going back!

Nice ladies of both the nurse and provider. Gave a quick and accurate assessment of my condition…read moreand gave me a prescription for it.

"Urgent care" phrase means simple provide urgent medical when needed. Wait time 3hrs ???. Then on…read moretop you have to "prebook....????" Thats about "urgent" now about care....the front desk is horrible sounds like a jailer..... Once your turn comes, you will be made to sit another half hour before you get be seen...not by a doctor but a nursing assistant....there after by a nurse.....i wonder if they have any MDs workin there.... I will die but will never go there again,

Context: I injured my back and have been experiencing EXTREME pain and horrifying muscle spasms…read more Had to get an x-ray and awaiting the results. Sarah calls and leaves a VM stating she has my results. I call back and speaking with Sherry. I introduce myself on the call and state why I'm calling. Sherry replies "...okay so...". Now I'm confused because she sounds like she doesn't know what I'm talking about. She asks why I'm calling and I explain again and ask what information she needs from me, she's still acting like she doesn't know. I state I'm getting frustrated and the VM Sarah left only states to call back that number. Sherry asks for my name, i reply "as mentioned at the beginning of the call, my name is....". Sherry responds and basically cusses me out saying I don't need to be rude and talk to her with my tone. Mind you, I'm in excruciating pain on the verge of tears. I start recording the call on my end because I was appalled with her response! I explain to her my predicament and finally was shown some empathy. I shouldn't have to explain my life story and break down into tears for a healthcare professional to show some empathy. Sherry does not need to be working there or in healthcare. Sarah was AMAZING! :) She deserves to be recognized for her upbeat demeanor and excellent care. Sarah is the reason this review is getting 1 star. Thank you Sarah for your kindness EDIT: Both Sarah and Sherry are trash. Sarah said based on my results, I got a referral for PT. Sarah stated she will send over my referral to the PT office. She told me to call in an hour but I know these things take a while and called a few hours later and left a VM. I called again this morning and was speaking to someone, getting registered, and turns out, Sarah NEVER sent it over. Neither Sarah or Sherry belong in healthcare. Carewell Northborough has the absolute worst care and customer service. You're better off going to your local witch doctor.

They didn't have X ray services available. Why isn't there a notification of this? I made an online…read moreappointment for a cough that's lasted 3 1/2 weeks. Waste of my time.

I visited Hudson Urgent Care for pain in my knee due to a twist. The pain has been bothering me…read morefor 8-10 weeks even after treating it at home. I was seen right away by a very professional nurse & my vitals were taken & she inquired about the reason for my visit. The doctor sent me in for an X-ray prior to seeing me. Dr McDonald then explained he didn't see any major injury but after questioning me, was concerned about a possible blood clot. He then referred me to the ER to rule out this possibility of a blood clot & further suggested I see an orthopedist for the knee pain From beginning to end the care I received was thorough & professional. Great Urgent Care experience!

We love CHA. My child has been going there for a year and it's been so great every visit. The drs,…read morenurses and staff are wonderful. They're very patient, friendly and kind. They answer all our questions and get us in and out quickly. The only thing that could show improvement are the phones. It's very hard to hear the other person on the other line when you call.

We've been with Dr. Mitchell since the birth of our son (now 3.5), and she's since taken on our…read moredaughter (14 months). Dr. Mitchell's calm demeanor, thoroughness and practical guidance have earned her our complete trust. We also can count on any back up care in emergencies to be top notch; Dr. Zawatski is another one of our favorites. Additionally, the availability of a CHA urgent care on weekends has been a relief and helped us avoid the hit-or-miss dime a dozen urgent cares that don't give me much confidence. I'd recommend - and have recommended - this practice to anyone looking for high quality, dependable pediatric care.

I have been a patient for several years. This past weekend I developed a foreign body irritation in…read moremy right eye that was very sensitive to light and painful. With a history of dry eye, I called the office on Monday and spoke to Silvia. She understood my issue and scheduled me to come in later in the day. Unfortunately due to other commitments, I had to delay till next day and Silvia was very accommodating. I saw Dr. Jeff after a very short wait and he immediately saw that I had a corneal ulcer forming. He prescribed medication and sent me on my way. After less than 24 hours, I am feeling significant relief. Thank you very much

They have no idea how to service a customer and disrespect client's time…read more You go in and wait. And bankers hours.

Canceled our appointment same day with no warning. I had taken off work to make this appointment…read more They don't care at all.

From the owner: Few things are more important to parents than the health and wellness of their children. For those…read morein the metrowest area and around Northborough, Massachusetts, Town Center Pediatrics is an outstanding resource for pediatric care. Under the leadership of board-certified pediatrician Angela Hunt, MD, the practice provides care for children from birth through adolescence. Dr. Hunt has been in practice in the area since 1990. In 1998, she founded Town Center Pediatrics, to create a setting for children to receive unrushed, highly personalized care.  Patient education is woven into every visit. During those first precious years, the focus is on supporting parents as they navigate nutrition, sleep schedules, developmental issues, and child safety. As children grow older, they learn how to take control of their own health and wellness journey. Preventive health is the foundation of great pediatric care. Town Center Pediatrics works hard to ensure children achieve and maintain optimal health through well child visits and verify that their vaccines are up to date. When an acute care need arises, parents can rely on Town Center Pediatrics to see their child in a timely manner, avoiding the need to sit in unfamiliar urgent care waiting rooms. Building a trusted bond with a highly skilled pediatric health care provider teaches children that medical care is just another part of life and nothing to be fearful of...

Came in Tuesday nite around 7:45pm, as they were one of the few open until 8pm…read more My 5 year olds fever had spiked up to 103. Got in there and I whipped through the registration that make you fill out on the tablet. Took about 5 minutes. My daughter was called in less than a minute later. Gave her a strep test and flu test. The flu came back positive. Both nurses were so nice and my daughter loved them. After a couple freeze pops the nurse came out to talk about getting the medication. They were all so caring a nice. Plus they had to stay 1/2 hour after closing. Highly recommended. Mark

One star would be giving them too much credit. The front desk people (they don't deserve the title…read moreof receptionists) are extremely, I hate to say it but ghetto. They don't want to help you, they just want to brush you off. I hope a supervisor sees all of these reviews and fires them. I will never be coming here again. Make the drive and go somewhere else.