I had made an appt a couple weeks ago for a flu shot and TB test for a new job. The appt was for this past Monday. In the time between making the appt and having the appt I ended up with COVID symptoms. I was unable to modify the appt online so decided to just go and let the PA know when I got there that I needed a COVID test and most importantly, a note for work. The appt was for 5:00. They were supposed to be open until 7:30. When I got in there, I told the PA what happened and I have never felt more humiliated and like a waste of space in my entire dealings with minute clinic. She spoke to me like I was wasting her time, like I was a 2yr old, and told me that I had "booked a 10 min appt, there are still 2 other patients" that she needed to see and that she was closing early that evening. Meanwhile I had just waited 20min in COVID agony in the waiting room. She refused to give me the COVID test because "it takes 15 min and you booked a 10 min appt". She then told me to go buy a COVID test in the store.
Online, it doesn't tell you how long the appt being booked is for. It also doesn't let you modify the appt. How was I supposed to know that I booked a 10 min appt?
In the amount of time it took her to berate me for the 10 min vs 15 min appt that COVID test could have been started.
Absolutely horrible experience. Humiliating and what a way to kick a sick person when they're down. read more