DO NOT go to the tailor at this place. He is incredibly rude and abrasive! He seems overwhelmed…read morewith work and basically yelled at me and said he couldn't do the job. Sad - especially around the holidays!

horrible horrible place . the tailor was incredibly rude. I called in advance to ask for a…read morehemming price on a dress and was given a range of $35-$50. After being treated rudely by the tailor bc he was busy he told me it would be $85. I explain to him he quoted this number over the phone to me 10 minutes prior and I would hope they would honor it . they essentially told me too bad and to leave if I wouldn't pay it. I have never been treated this way in the greenwich community. I would hope this business is not supported and would never recommend it to anyone .

First time I came here to hem a dress for a wedding it was $50, and they hemmed it too short…read more I thought I'd come back and give them another shot with another dress and it was the same simple hem, she quoted $75 this time, only a month had passed from the first drop off. I asked her why the price hike and she just shrugged so I thanked her and left but will be bringing business else where.

Good quality and service as request Prices could be a bit…read morelower for shirts wash and press

I used them for years without incident, but then my clothes consistently came back without the…read morestains removed on the first try and then they ended up tearing the fabric close on the pants of my suit. When I pointed out the tear they didn't seem surprised. They made the repair but the close flap never laid flat again. I ended up throwing out the entire $300 suit.

Just had an absolutely horrible experience with Katie's Cleaners of Cos Cob, CT. I had been using…read morethem for very many years with very positive results. Every now and then (perhaps every few years) something would happen and they would ruin a piece of clothing. Upsetting yes, but understandable because after all this is life and we are all human and things happen. They would always be very nice about it, try and fix it, and if they couldn't, they would give me credit for the value of the item that I would quickly use in additional dry cleaning. Unfortunately new owners have come in and everything has dramatically changed. I had noticed in the past few months that the quality I had been used to was slipping but decided to stick with them because I had been a loyal customer for so long. I had even asked one of the long time employees there what was going on and she told me there were new owners and it was getting very bad there. Still out of laziness of finding another cleaner after being with them for so long I stayed. Then they ruined a $600 white shirt of mine that they must have washed with dark colors because it came back gray. I immediately went in to tell them after I saw it and surprisingly they were not very nice about it and told me it was gray when it came in! Like they know the color of my clothes better than I do! They ultimately agreed to try and dry clean it again to see if they could fix it. When I went back to get it nothing had changed and the shirt was ruined. Unlike the 2-3 other times I had problems with clothes they had ruined over the past 10 years or so, this time the new owners had an entirely different attitude. The man started yelling at me and telling me I was trying to steal from him! Like I have time to waste on something like this? Instead of being understanding and trying to easily take responsibility he was abusive and started blaming me for making everything up! I had really never experienced anything quite like this in my life. I should have listened to their employee who told me everything had gotten much worse there but I foolishly didn't. I have now learned my lesson and will never go back there. I'm hoping the 15 minutes it took for me to write this will save the next person from the abusive new owner. We all understand that sometimes things happen in life as well as business, but how a person handles themselves tells you a lot about them. Be smart and give your hard earned money to someone else. PS - I just found out they had bought another dry cleaner in Scarsdale, NY that they ran into the ground and it is now out of business. I am sure with their horrible attitude the same thing is going to happen here in Greenwich.

Prices seemed reasonable but I was charged for a shirt they didn't clean. Context: The shirt had a…read morehole so made sense that they didn't clean it but was expecting not to pay for something that wasn't cleaned. They eventually deducted $2.50 which was a fraction of what it cost to clean the shirts. Was disappointed the way they handled the situation given I've never had a bad experience.

I have been a customer for years. Recently they shrunk a dress of mine and when I showed them the…read morebefore and after pictures they said it was not the same dress! I left telling them that I would not be back and they did not seem to care.

I truly like them. Ive been to a few around Norwalk area and prefer them. Plus they are polite…read more Plus they can get it done in a hurry!

Michael at Professional Touch Cleaners is a wizard. I took him a 40-year-old wedding dress on…read moreMonday, and by Friday the dress looked like new. It had not been properly preserved and was covered with yellow streaks and stains. The pricing was reasonable too. I cannot recommend PTC highly enough. And Michael is kind and wonderful too.