This is third time in about 18 months that I've had almost this excat same experience. I scheduled…read morean appointment, arrive early for paperwork as requested. An hour and 10 minutes later, I'm finally called back only to be treated like I'm disturbing the nurse who takes my vitals, shown to an examination room and told there are two ahead of me. I've now been sitting in this room for 45 minutes. Almost 2 full hours after my scheduled appointments. When I did see the provider, she was extremely nice and very good I will travel the extra distance to Patient First from now on. This place is trash. I wouldn't recommend this Velocity to my worst

One in at 1:30 asked to be seen was told to come back at 2:30. Come back at 2:30 wait another hour…read moreand they're not even ready to see me yet. This place is the biggest joke when. Don't make an appointment for somebody and they can't keep the appointment and then when you walk in and now that you're upset oh there's an emergency all of a sudden if there was an emergency 911 would've been called there would've been an ambulance there to take him to an emergency room don't lie. Keep your appointments on the time that you schedule bullshit customer service.

Doesn't work with furlough government employees. Be prepared to pay full bill upfront.read more

I don't usually write reviews but had to give praise to the NowCare Volvo Pkwy team this past Sun…read more In at 2:17, out by 3:14. Three people were ahead of me, but I was soon checked in, intake processed and then seen by PA Kelsey, who was excellent. She gently examined by injured leg, asked targeted questions, and ordered and read the X-ray efficiently. Gave excellent discharge instructions/educations. Was very impressed. Thank you NowCare team.

Extremely fast check in. I will say only three other people were there so that was a plus. Not too…read morebusy at all!!! Super clean from the naked eye(wink wink )! Everyone was busy doing something and not just sitting around doing nothing. Nurses were very polite and knowledgable. Most of the workers were wearing masks still which I'm sure is their preference! I definitely put one on since they provide them at the door upon walking in. Dr. Anglin Jr. came right in and introduced himself. Listened to our concerns and went right to work. He retrieved his medical equipment and didn't waste any time whatsoever. He prescribed what needed to be prescribed and sent us on our way. This was the quickest urgent care service ever received. Will always come here when needed. Great job everyone.

I am extremely disappointed with the care my daughter received at this Patient First location. What…read moreshould have been a straightforward medical visit turned into a dismissive and careless experience that could have had serious consequences. My daughter went in after leaving work because she was feeling unwell. She clearly explained her symptoms to the nurse: cough, headache, scratchy throat, nausea, congestion, and feeling light-headed. She was told she would receive multiple tests, but none were ever done. When the doctor came in, they briefly checked her breathing and asked her to repeat her symptoms. After asking when her last menstrual period was, the doctor abruptly concluded that my daughter was "probably pregnant." My daughter explained that she was confident she was not pregnant and that she was experiencing PMS symptoms, but this was completely dismissed. No diagnostic testing was performed. There was no throat exam, no ear exam, and no testing for infection. The doctor said they would only provide a work excuse for that day. When my daughter asked what she should do if she still felt sick the next day, the doctor responded "Drink water" while walking out of the room. That was the entirety of her care. My daughter came home crying, feeling embarrassed, unheard, and dismissed. The following morning, I took her to a different urgent care facility, where she received thorough and compassionate care. She was diagnosed with an ear infection, strep throat, and swollen tonsils. We were advised she now needs to see an ENT specialist for possible tonsil removal--conditions that were completely ignored during her visit here. This experience raises serious concerns about the quality of care and clinical judgment at this location. Dismissing a young woman's symptoms and defaulting to an assumption of pregnancy without proper evaluation is unacceptable. No patient should leave a medical facility feeling worse than when they arrived. I would strongly caution others to think twice before seeking care here.

I have been going to The Doctors in for years! Dr Werwath and his team are amazing! Be it for…read moreurgent care or ongoing care, I am always pleased. Your voice is heard and the doctors listen to what you say. Love them!

I been seeing Dr. Werwath for over 20 years. I do have a lot of medical problems and he and his…read morestaff have been absolutely fantastic. I have always been listen to and treated so very well but not only that but his PA,s and NP,s.

I have gone here a number of times over the years. Bruised ribs, migraine headaches, infections,…read moreetc. Always nice, pleasant, clean and treatment did the trick. No compalints.

I understand there is a triage system in place. But I have literally been sitting here with severe…read moreback pain waiting in a room for 1.75 hrs. while listening to doctors, nurses and other medical assistant yapping about nice pillow cushions, Christmas deco's, etc. meanwhile half the people who "walked-in" are already being attended to. They should change their company name to PATIENT LAST.

All staff were cordial and very professional. I did the check in on line, so when I arrived for my…read moreappointment, I only had to wait a few minutes before being called back to the treatment area. My medical issue was diagnosed accurately and promptly and the recommended treatment thoroughly explained in an unhurried manner. In all, I was in and out within an hour. I would not hesitate to be seen at this facility in the future and would highly recommend it to my friends and family.

I called to make an appointment for a consultation for my sick daughter, we dont have insurance so…read moreI needed to know how much to expect to pay at oue visit. They were unable to give me any prices, they dont have any fee schedule. I asked for an approximate of a regular doctor's consultation. All they said, basically, was bring $60 and we bill you the rest! This should not be even be legal! So, basically they assume I will have whatever money they feel like charging me afterwards and of course if I do not they will send me to collections (typical). So it could be hundreds or thousands of dollars and I will not know until they bill me? I work at a dental office and when patients call we tell them the price for a consultation, the x rays, teeth cleaning, Etc. In that way the patient can freely decide if they can afford and want to go to our office or they prefer to go to a more affordable one for them . The Sentara system sounds very abusive to me. How can they take advantage of a sick patient? So unethical!!!

They have always been wonderful and very nice. The ladies at the front desk give great customer…read moreservice and are very sweet. The doctors and nurses are great as well!

I've been seeing Dr Monique Brock since I moved here about 4.5 years ago and I've always felt very…read morecomfortable telling her any of my concerns and problems. Never once have I felt judged & as a young woman myself, that's very hard to find with medical professionals as sad as that is to hear. Now that I live an hour away, I still will only make the trip out here because it's where I feel most comfortable.

Dr. Vincent Johnston is so caring and easy to talk to. Today, he saved me from an unnecessary…read moresurgery and provided me some nutritional advice and non-invasive options. The staff is very friendly and efficient. I enjoyed my interaction with the sweet female medical assistant that checked me. I will definitely recommend this Patient First location.

The website advertises physical examinations, but we were not able to get a physical even with…read moreanthem insurance. The advertising was a misleading because not everyone is able to get a physical here. It's not easy, efficient and available like they say. Would have been nice to save the hassle and the trip. You are always better off with a primary care doctor than a walk-in, especially when it comes to the intake reception.

This location was so fast, efficient , and caring even with the high demand of patient care they…read moreare experiencing with flu season. Our walk in visit was quicker than a scheduled doctors appointment! Nurses and doctors were amazing. Definitely recommend this location for pediatric care!

Just got home a bit ago with two toddlers with lacerations. Dr Vysa, Hannah, Kevin, and Debra were…read moreabsolutely amazing. Being an RN myself; I know what good bedside care is all about and these 3 compassionate nurses and doctor had it all and then some. I cannot thank you enough for your kindness, compassion, and impeccable bedside care that you provided to my toddler son and daughter. They beyond met my expectations and I will be forever grateful to all of them. Even the front office girl who checked us in was so kind and thorough....though I forgot her name.....sorry! You all were a blessing from God, much love to you all!!!