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    MINT dentistry | Indy West

    5.0 (1 review)
    Closed • Closed

    Services - MINT dentistry | Indy West

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    8 months ago

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    Urgent Dental Center & Family Dentistry

    Urgent Dental Center & Family Dentistry

    3.3(12 reviews)
    1.3 mi•Lafayette Square

    The lady (stated she was from the Lafayette Rd. Location) at the front desk on Saturday May 17,…read more2025 in Avon, was very unprofessional. My fiance came in with a swollen face and in pain. Was told his tooth was infected and a root canal was needed. A prescription was given. He left and after a while noticed his prescription was not sent. He then called and inquired and was told they were too busy and it would be done at 2 which is closing time and this location is not open on Sundays. The time of the call was approximately 12:30 pm. He explained he was in pain and wanted to ensure it would be submitted. Closer to 2 pm we went back up to the establishment and she then pretended to not realized he was given a prescription. Stated they did not give her paperwork. He stated it's a good thing he came back and she told him not to do that. When he inquired not to do what, she mentioned moving him out or in a different part of the call lineup sheet for prescription calls as punishment. She continued to tell him they were busy and hadn't ate lunch yet. At one point she even put her head in her hands, like she was over it. When he left out, she proceeded to lock the door and this was before 2 pm. Her whole attitude about the situation was rude and not apologetic. I myself have worked in a professional setting with upset individuals and have never taken my personal emotions out on the individual. It's not the customers issue that you are busy, have not eaten or any other thing going on behind the scenes. I told him this needs to be submitted and known in case the next person in pain has to deal with this insensitive person. We will also be writing a review where we can about this treatment.

    Best Dentist and Staff by far!! They truly care about their patients and each person is not a…read morenumber but an individual! If you want the best then this is the place to call!!! :)

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    Urgent Dental Center & Family Dentistry
    Urgent Dental Center & Family Dentistry
    Urgent Dental Center & Family Dentistry

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    David E Isaacs, DDS - Isaacs Family Dentistry - Misty - Expanded Functions Dental Assistant

    David E Isaacs, DDS - Isaacs Family Dentistry

    4.5(20 reviews)
    6.3 mi

    DO NOT TRUST THIS OFFICE WITH Restorative Work or Extractions…read more I am writing this to completely warn anyone looking at this office. I was warned by a past patient even before I went for my first visit. I should have listened. Do not let the basic 6-month cleaning reviews fool you. I've been a patient here since 2022, and I am very cooperative, but I have deep dental anxiety. What I personally went through here completely traumatized me. I am not the only one; if you scroll down far enough on Yelp, you'll see that many experienced exactly what I did. Because of this pattern, I will now be contacting the state board of dentistry regarding my care. My first bad experience happened when a front tooth fell out, and Dr. Isaacs suddenly claimed it was a "compromised tooth." He had never once mentioned this to me. as a female and as a person that loves to smile. I would've never delayed on having a crown put on or having tooth fixed as he had just filled a tiny cavity on it. If I would've been told it was compromised, I would've never waited. No one ever wants to lose a front tooth.. If he had actually told me, I would have gotten a protective crown. Instead, he rushed me into a temporary plastic "flipper" appliance that cost me $500 out of pocket, never fit right, and broke almost immediately. the shading of the tooth did not match my own teeth as they did give me a complementary $75 teeth whitening strips.I did not ask for them. They noticed, the assistant did , Not dentist, noticed that the flipper did not match my natural teeth. Even after the teeth whitening, it did not match and that flipper broke within weeks because it was not properly fitted. The response from Dr. Issac's!! "They're not meant to last forever". Didn't accommodate,basically blaming again the patient.The stress was so bad that I delayed going back for months because I was terrified. Pam at the front desk basically gaslighted me after I've had my teeth pulled and stated he's a good dentist isn't he? He's a good dentist isn't he. That's all I will say on that matter.. Last autumn, I finally went back to address two teeth on my right side, fully expecting to receive a standard filling and a crown. Instead, I was told it was "too late" and he extracted both of them. They made another multi-tooth flipper appliance that cost me an additional $Just days after having those two teeth extracted, while my mouth was still bleeding, heavily swollen, and full of active stitches, he forced that new $ flipper into my mouth. I was literally crying and shaking (I am forever grateful for his assistant that held my hand in the room while this was taking place, she was a true angel) in the chair from the sheer pain. Instead of stopping, he just injected my mouth with lidocaine to numb the area to force the appliance in before I left. When I told him it felt like it was going to make my other healthy teeth fall right out, I quote his exact words: "Well then you have something wrong with your teeth."He is the dentist--he is supposed to be the professional who identifies and treats what is wrong with my teeth, not blaming my body for his forceful work and terrible appliances. I take responsibility for delaying care. I will take responsibility for that. With that being said. Who wouldn't delay care after that experience literally traumatized, It scarred me so badly that I never went back and actually had to pull out my own surgical stitches at home. Once the swelling finally went down, not down completely ,enough for me to see the tooth next to the tooth he pulled, I saw a prominent brown spot on the tooth right next to where he did the extractions. I emailed the office instantly.That should have been completely obvious on the X-rays he took. I built up the courage to send them a very polite email asking to come in and have it looked at, again I delayed care because of the trauma, and finally built up the courage months later to reach out only to be completely ignored /ghosted. But the second I sent an email legally and politely requesting my records? They replied within minutes claiming their "internet was "down" all week. But mysteriously their Internet was up and working when I requested my records and they sent promptly. when I say promptly I mean within minutes. Mysterious isn't it. My experience, they ignore you when you are hurting, blame you for their mistakes, and only respond when they are scared of liability. Did I delay care. Yes. As anyone would after an experience like I had. This has been very challenging and difficult for me to have to share such a traumatizing experience, but I feel it's only right to let others know. I should've listened ,past patient when I let them know I found a dentist because our dentist of 20 years had retired. I should've listened so now I'm trying to help others. I am left without a dentist, in pain, and dealing with severe anxiety because of how this office treated me. Avoid this place.

    I have found the perfect dentist, the care and skill of Dr.Isaacs and staff can't be beat! I…read moreactually don't dread going to the dentist, which is saying a lot. Just got an old crown replaced last month, and it was an unbelievable fit! And Dr. Isaacs helped me with my sleep apnea issue, too. Highly recommend this practice!!

    Photos
    David E Isaacs, DDS - Isaacs Family Dentistry - Jori - Dental Hygienist

    Jori - Dental Hygienist

    David E Isaacs, DDS - Isaacs Family Dentistry - Dianne - Dental Hygienist

    Dianne - Dental Hygienist

    David E Isaacs, DDS - Isaacs Family Dentistry - Morgan - Front Office

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    Morgan - Front Office

    MINT dentistry | Indy West - generaldentistry - Updated October 2026

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