Good communication on the front end. I had a inducer motor replaced, and added on a new solenoid…read moreand ignitor. I asked for an itemized receipt and didn't get one after. My fault for paying before getting it, but it doesn't make me feel great about the markups not being shared. I thought I would be a repeat customer at the beginning but probably not after this lack of follow up

Mario was quick in response time and was able to come out almost immediately! He did great work and…read moreexplained what happened as well as offered to order me new air filters when I need. He is there to look out for your best interest. Because of him I now am sitting in a 65 degree house versus 87 degrees!

Technicians conducted a seasonal A/C tune-up, replacing gaskets and air filter. They cleared the…read moredrain line, cleaned the condenser, took care of the humidifier for the season, and tested the electrical components. Avery and Suzanne explained the work, and were friendly.

i have used these people for 20+ years. i have NEVER had a negative experience. i trust them in my…read morehome and what they do. DO you only hire pleasant people?? BL

We first contacted Total Home Solutions to find out why our A/C wasn't properly cooling the house,…read morethey came out that afternoon and fixed the issue. The cost was very reasonable and didn't feel like they were overcharging for their services. This week with the cold snap in MN our furnace was having issues with keeping the house warm. Called Troy at Total Home and he had Kevin come out that afternoon. The Condensate pump went out and tubes were plugged. Kevin had it fixed in a couple of hours, the pressure switches also had gotten wet and needed to be replace. Which if we didn't have the best furnace these may have been cheaper but with the pump and switches the price that they billed us was still very reasonable. I know that when we have our A/C unit replaced that I will be calling them to provide the services. They are awesome, come out when called, the work is always good and Kevin is great!

Every now and then, you're lucky enough to find this one contractor who goes beyond what to expect…read morefrom a great contractor. Total Home Solutions is that contractor. I needed a new furnace and got a number of great quotes. I went with the contractor who made me feel the most confident and that was Total Home Solutions. Troy answered all my questions thoroughly and then some. He also gave me some terrific price options and was able to schedule me in quickly. Troy and his crew arrived on time, and installed my new furnace, in a rather tight area, in no time and left my furnace area spotless. I can't thank Total Home Solutions enough, or rate them high enough.

Had another great experience with Gopher Heating. Afternoon Before Thanksgiving Day my furnace…read morewent out. I called Gopher at 1:30 PM. I asked Amanda if someone could service my furnace. She connected me to Dennis. He told me a service guy would be here within 1 Hour. Much to my surprise Dennis, the owner of Gopher, came himself to fix my dead furnace. He replaced the main Gas Valve, that opens and closes every time the furnace runs, it had failed. Not a small job, on a furnace. The Lennox failure code on the furnace pointed to either the main control PCB or the Gas Valve. He replaced the PCB First, Furnace still was Dead. He than replaced the Gas Valve, Furnace ran Perfectly. When I called for help all his Service Guys were on Service Calls, so Dennis came himself, so I wouldn't have to wait for one of them to come. This is a very Honorable Man and Company. All his people treat the Customer like Family. I bought my Furnace and A/C Unit from Gopher in 2013. This was my First Breakdown in either piece of equipment. Lennox Equipment is Excellent and runs a Long Time. If you have a Furnace, or A/C Breakdown, or need New Equipment, Call these Guys First. They Will Take Good Care Of You For A Fair Price!

Barry from Gopher fixed our AC for us. He found what had gone wrong (coolant pipe punctured by a…read morenail during renovations), photographed the damage and fixed our system in an afternoon. It's 78 degrees outside and we're very glad to have our AC back. Thanks, Barry!

RUN AWAY DO NOT USE THEM THEY ARE SCAMMERS…read more If I could give zero and turn these guys in I would. On January 23, 2025, I had a technician from Metro come to inspect my furnace, which was not functioning properly. The technician ran several tests, showing me that the furnace was not operating as expected. He claimed that the original installers had improperly set up the unit, then identified a huge air leak and adjusted the gas pressure. He also noted that my temperature levels were dangerously high, which he described as a failure and cause for worry. After making adjustments to the system, the technician told me that the furnace would continue to run inefficiently until it eventually failed, he also did something to cause my humidifier to leak all over, citing the improper installation as the cause. The technician also informed me that I would need to replace the unit entirely, which seemed unwarranted, as the furnace is only about two years old. Also told me it would be almost 12k for a new one or a cleaning and seal for almost 4k. When I scheduled the inspection online, the website clearly stated a $60 diagnostic fee. However, when the technician presented the bill, I was charged $215. Upon questioning the discrepancy, the technician explained that the $60 fee applied only if a part were replaced, labeling the work he did as a "quick fix" rather than a diagnostic service, despite the coupon's terms indicating it covered diagnostic repair. The whole reason I scheduled with them was because of the 60$ ON THE SAME DAY, I had the original installer come to assess the furnace. After the bad tech told me the furnace was installed improperly. He immediately came out no charge. He explained that the issue was simply that the damper fins were closed, which prevented proper airflow. He corrected this and addressed the gas pressure issue. The technician confirmed that the previous technician's actions--turning up the gas pressure--would have likely caused long-term damage and elevated CO2 levels, putting my family's health at risk. The installer also stated that a simple cleaning and adjustment of the fins would have resolved the issue, without the need for any major repairs or a full replacement. I have photos of the coupon, the invoice, and evidence of the inaccurate statements made by the technician. It won't allow me to upload the invoice nor the service information that was done. I uploaded the pictures. These guys are dangerous.

Their schedulers/front desk personel need to work on their customer services skills. Extremely rude…read moreand condensening. I just cancelled the appointment mid call. Do yourself a favor and literally call anyone else!