I have been to this location dozens of times and always been very happy. My son and I were just about done cleaning our car today when a man walked up to us and asked me if I could hurry up, as there were more customers waiting. I told him I was a paying customer (had just spent nearly twenty dollars this time alone - at a coin operated, self serve station) and I would finish what I was doing. This really bothered me (I was doing a thorough job, but moving at a very fast pace, as I had more things to do with the afternoon), and when I had finished and was about to leave, I took the time to approach the man and asked if he was the owner. He said, "no" as the man beside him said, "yes he is" simultaneously. I thought this was odd, but continued on and stated that I found it to be extremely bad customer service to ask someone to hurry up (I have waited in line to use the facility myself, on many occasions, but have never witnessed other customers being hurried out). The man raised his voice substantially and talked over the top of me to state that there was a line-up outside and he had every right to ask me to hurry up. Being shouted at did not improve my opinion of the encounter or the man who was either an employee or owner. This man did not approach anyone else, nor had I done anything to draw attention to myself and my son. I will not go out of my way to be a customer at this facility or for this company again. read more