dont even bother wasting your time or money here unless you like to be harassed, profiled, and treated with the upmost disrespect from an older woman named roxanne!!! i used to love this store and spend hundreds here due to my immense love for sanrio and their large selection, however after much thought and contemplation, i have decided to no longer give this location my business. i am a local to the area and always have lived over here, and supported this miniso since they opened and went as far as to refer my family, friends, and even customers at my job here whenever they would notice my new merch, however, the blatant disrespect, and borderline discrimination/profiling here is crazy. like i said before, i come here alot and spend alot of money here so i have seen a bunch of staff come and go, however , this one employee ROXY / ROXANNE really takes the plate on how disrespectful, unprofessional, and nasty you can be with a customer. My boyfriend and i stopped by yesterday as i was already volunteering in the mall and wanted to stop by for a last minute gift for my sister. immediately upon arrival i was super excited and giddy to go in the store and see all the new stuff they had since i haven't been in a few weeks. now, i under when the store is busy and its close to christmas how the tensions may be high, however , that is absolutely NO reason for roxy to behave like this. When my boyfriend and i walked into an isle, as i was looking at stuff, we took up not even half the isle. roxy came in with another employee and said excuse me so we stepped back to let her through (not knowing shes an employee), this however, was not enough for her. she said that she was restocking and ignored me to tell my boyfriend (a 6'2" hispanic male with hand tattoos) that he needed to completely move out of the isle for her to be able to restock it, to which he obliged and i was trying to comfort him about because the way in which she handled the situation and spoke was extremely hostile, rude, and unprofessional. when she did move in to restock the area she needed my boyfriend to leave so badly for, she barely took up half the isle (there was no actual reason for him to move besides the fact she didnt want him there). i didnt find anything i liked in that isle so i told my boyfriend i would go walk around the rest of the store, to which he told me he wanted to look at the snacks and drinks, and i said ok. i went and continued about my buisness and met up with him when i found what i wanted to buy. when i met up with him, he let me know that the same employee ,ROXANNE, had accused him of stealing while he was simply looking at the drinks (which is right next to the register and all the other employees who had absolutely NO issue with us) and at this point i was pissed because me and my boyfriend are being treated differently than everyone else in the store (we ironically from what i remember as well, were some of the darker people in the store at the moment as well). when i went up to pay and i asked the employees if i could get roxys name and described the situation it was comical how they all immediately knew who i was talking about and understood the situation and even went as far as to tell me that multiple other customers have had the same complaint with the same employee!!! (check google reviews guys) idk wtf is wrong with the management at this location but keeping her employed is just going to lose you business judging off how the employees reacted to and responded to the situation, and a handful of the recent reviews highlighting her and her unprofessional behavior and disrespectful attitude. read more