Would not even give one star rented unit which was not cleaned out was given another unit my items…read moreonly in unit less than 24 hr asked for refund Mgr was less than truthful on a lot of questions I had asked so let's see if I get refunded or not. WOULD NOT RECOMMEND THIS FACILITY. Had to at least give rating of 1 star to get off of this page if it wasn't for that they would not have gotten any good rating from me.

This place is amazing. The staff is above and beyond pleasant and extremely helpful. We have used…read moreStore Space twice and it continues to get better. James and Carly are always ready to make our experience flawless. If you need a storage unit and go anywhere but here you are settling for second best.

Rented a unit from them for less than two months. Had all of my furniture/ clothes/ everything I…read moreowned in there except necessities while my family and I found a new house to rent. Went to move my items out August 10th to find my unit completely infested with cockroaches. Went to speak to the lady working in the office and she said "We can't control what other people bring in." No solutions. No apologies. I have no choice but to move my cockroach infested things into my new home, which now I have to pay for an exterminator on top of the costs of moving into a new place. I called and left a message asking if there was any way to resolve this (I would think a good business owner would do something about this), but I still haven't received a call back. Regardless if "you can't control what others bring in", you can take preventative measures for infestations and refund people for the unit rent or SOMETHING. I will add photos of just a few of my things. Take your things somewhere else, people!

This storage facility has the most selection of sizes for the lowest prices. The lady that runs it…read morewas very helpful. She showed me several units and they were all super clean.

I've been renting from them for four years now and they have always treated me right. They are…read moreprofessional and always return my calls and messages in a prompt manner. Brian has been very kind whenever I needed anything.

we paid for a storage unit. And need to move right away. Our…read moreunit is paid for and the unexpected register fee. But we have not been able to get the axes code to open up unit. It has been 3 days now and have been sending endless emails Phone calls & txt. It is causing expenses on our end from not being able to move out of our place.

I was only a customer for the day since I buy storage auctions, but I was treated like a long-time…read morecustomer from the moment I arrived. David and his staff at Mini Storage Depot on Northshore Drive went above and beyond to make sure I had an outstanding experience. Typically, storage locker buyers are treated a little differently, but I never felt that way here--not even once. The professionalism, respect, and genuine friendliness of the entire staff truly stood out. If you're looking for a storage facility, I can confidently say this team is hands down the absolute best I've ever worked with. Highly recommended!

This is my favorite storage place to date. The employees are super friendly and knowledgeable. It…read moreis staffed 6 days a week. It is climate controlled. They have many sizes unites available to choose from, so this can accommodate many different situations. There is covered unloading that also accommodates moving trucks. They have trolleys and carts available for use any time your there. They also sell moving supplies. We have never had any issues with the staff or facilities. If your in need of storage you can't go wrong here!

I rented here for 8 months always paid early, I paid for April early thinking I would need that…read moremonth, turns out I didn't. I gave them a two week notice, moved out my stuff, cleaned it, left no damages. Was told I would get a refund for April and here it is going into May still no refund. I do not recommend.

I rented a climate-controlled unit from July 2016 until September 2025. My belongings were…read moremaintained in good condition. The manager informed in advance of resurfacing or repainting or any gate issues during those years. Excellent service. Highly recommend.

If there were a ZERO star here, I would choose it. PLEASE, for the love of all that is good and…read morewhatever you do, DO NOT RENT a space here. We rented a space for some of my daughter's furniture, for two months in the summer, while she was between leases at UTK. Her possessions were there for 2 months total. 2 months! When we came back to get it, EVERYTHING HAD MOLD. The lady up front said that there was nothing that they could or would do and that, if we had just purchased their insurance, we would have been covered. We did not get the insurance because we were not concerned about a catastrophic event. In my wildest dreams, I would have never guessed that we would get a mold infestation in this place. Below, you will see images of the Mold on the walls. Apparently, rain had just been coming straight into the walls of this place. I told the lady up front that the facility had major issues. She said that the facility did not have an issue and that I should have just gotten the insurance. We are not done pursuing this. This place is clearly being neglected by the owners, and we will not tolerate it. I am posting here so that any future potential customers can see what we saw when we went back to the site to get my daughters items. It is truly unbelievable. I REPEAT - DO NOT RENT SPACE HERE...NO MATTER WHAT. There was so much moisture in the space that wooden drawers are permanently swollen shut. We have rented non-conditioned space plenty of times before. That is not the issue here. This is an issue of wildly unchecked neglect. I have way more photos

Christie(sp), the on-site manager was awesome. She did a great job helping through the abandon…read morestorage locker process, plus assisted with my rental of a unit. Kudos to her and her hard work.

Packing, loading and unloading went well. We had to reschedule our moving date by two days due to a…read moreclosing date change beyond our control. Unfortunately the general manager did not handle this well from an emotional standpoint. He was quite abrasive in dealing with us during this adverse situation. He ultimately got the reschedule done but did want to charge a 15% fee to do it. I never saw this in the signed contract but I agreed to pay half just to be done with it and him. I would only use this company again if I had a DIFFERENT contact than him.

Good move, only a few minor breaks and we are very confident that will be taken care of.read more

More things were broken and damaged than I can list in this space. They even caught a box on fire…read morefrom setting it on the stove and somehow turning a burner on. They dropped residue on the floor and burned places in the floor. They also damaged a hutch and knocked a hole in the wall at the same time. We had broken dishes, scarred, furniture, and worst of all the manager refused to talk to us for a long time. It was a nightmare of a move and we have moved several times. A few things were eventually repaired but not everything like the ceramic angels from our mothers' funerals that were beheaded. They were triple bubble wrapped and also wrapped withh other packing material and nothing else was in the box with them. There was too much damage to write here.

Stay away from this company. They delivered a mattress for mattress firm and their drivers run over…read moreand destroyed a basketball system that cost $2,100. It's been over two months I have many emails from Jeremiah claiming it was ordered and of course it was a Lie which that is all I have got from him! But I'm sure if I had drivers that destroyed something of his he would want it to be replaced as well! not sure why the name of the company is Christian brothers. because nothing he does is Christian like! Now they stopped communicating. Sad way to do people. If I can figure out how to do it, I will upload pictures of his email, showing the way this company does business