I called them about 20 minutes after they opened to confirm that my car and keys had been dropped…read moreoff by the tow truck the night before. Both staff members I spoke to were rude and unwilling to confirm this for me. Their reason for being rude when I called them out was that it was too soon after they opened when I called. They lost my key for two days, and when they found it, they didn't say anything until I made a big deal about it saying that the tow company would call them to figure out who's responsible for replacing my key. They told me I needed to replace my fuel pump, yet when I got a second opinion (wasn't going to trust them or give them any more of my money), it was just the relay. They'll be rude to you and they'll rip you off. Not recommended.

I came in with an awful squealing in my breaks along with some shaking in the engine... They talked…read morewith me about a fee to look at the car(diagnosis) being around $180. Once they looked at the car, they told me an additional $180 would be the cost to get rid of the squealing and the engine would cost me $1000... I am a student and could not afford $1000 and when talking to my dad found out I could fix the engine issue for $400 at home. When I went to pay the fee of $180 and the Squealing issue of $180 they tried to charge me $700 because each part of the car they looked at costs $180 not just a general diagnosis. After a long conversation of how that is not ok because they did not tell me, they dropped it to $500 which is still absurd. Not only that but that awful Squeal is still there... so the company took $500 from me and did absolutely nothing.

We had the pleasure of working with Randy Nouansavanh. We were very pleased that there was no…read morepressure to purchase of vehicle right away. We were looking as we weren't sure what we wanted. the experience was so great that we walked away with a car. Thank you Randy for everything.

Not a good experience. I went in to trade my vehicle and already new the vehicle I wanted had done…read moreit mostly over the phone. Arrived at the dealership and my salesman James was nice. I was also charged GST twice. I waited for 2 hours for the financing to get completed they told me 15 minutes. Took 3 days to get the financing approved. Purchased the paint protection pkg which I usually never do because its not work it. Part of the deal was Ford would throw in tint, I explained to the salesman 3 times also via text, so he had it in his phone of how I wanted it tinted and they did not do it how they were asked so it had to go back. Then to top it off when I received my vehicle after they applied the protection coating it was delivered scratched up all over the entire vehicle. I purchased the vehicle Dec15 had to take it back Dec 2 for the tint and paint to be repaired, paint was not repaired it is still scratched so have to drop it off again to see if they can fix the paint. This was honestly one of my worst experiences purchasing a vehicle other than Land Rover.

We came in looking for 2026 CRV Hybrid after visiting a couple of other Honda Dealerships. We…read morewere greeted by Raj who answered our questions and provided us with all the options and available packages for the CRV series. We were extremely impressed with his professionalism, knowledge and we never felt pressured. We decided to go ahead and purchase our new CRV and it was available for pickup when promised. The Financial Services Manager Mikias was a please to deal with and offered us protection packages. Mikias didn't pressure us to buy but we did purchase the extended warranty and a protection package. On our pickup day we were very excited and were given a thorough tour of our new vehicle. Our tech was Jona who explained the vehicle settings for the use of our hybrid. He even paired our phones for us! A big shout out to the team at Wheaton Honda. Your team made our new vehicle purchase very enjoyable. Thank you all so much. Suzanne and Rod

Based on my recent experience, the maintenance service at Wheaton Honda has been highly…read moredisappointing (detailed photo attached). It appears more focused on generating revenue than accurately diagnosing and resolving issues. Their parts are also noticeably more expensive compared to other dealerships. Recommendations: * Obtain a second opinion from a reputable third-party mechanic before authorizing any major maintenance or repairs at Wheaton Honda. * Do not collect your vehicle or sign off on service without a proper walkthrough with service rep. Request a detailed review of the completed work with the service representative to ensure all issues have been adequately addressed * Exercise caution when relying on the assurances from the Service Manager (warranty stage) - Ensure all service details and commitments are documented in writing. Also send an email with details to dealership and copy Honda Canada. * If problems persist after service, promptly report the issue to Honda Canada and file a formal complaint. all the best

This is a follow-up on my recent post describing some questionable service from Rally Subaru for an…read moreoil change. I received a fair amount of feedback that I had been scammed. Given the dealership contacted me, apologized and refunded the cost of the belly pan bolt replacement, I cannot say I was scammed but given my complaint was accepted so readily I do now wonder why I was charged in the first place. I had indicated my initial e-mail complaint was ignored . I receive DMARC reports from all the major e-mail, and I did receive one from outlook indicating my mail was accepted. When their service follow up email is replied to, rallyappointments@outlook.com address is pre-loaded into the reply (this is a different email address from the sender), While Rally Subaru may not be using the mail box any longer it is active and mail is accepted. When the service manager contacted me she advised that e-mail address was no longer used. If an email address is no longer used it should not be publicly available. She was responding to the review I had posted on rate a dealer.ca (basically the same as my original Yelp post). It is commendable they acknowledged fault and made recompense but it does raise the question why I had to pay for the service in the first place and only when I complained was action taken. Almost seems like they intended to take advantage of me if they could. Not really a scam but not really behaviour with integrity either.

There workmanship car burning oil at 150,000km both axles replaced, rear hatch struts doneread more

Made buying a car really easy! I told them the car I was looking at and they brought it to my work…read morefor a test drive so I didn't even have to go to the dealership to see if I even liked it. Needless to say I loved it!

Great service at Southgate Audi, I went there a couple years ago to look at SUV's. I enjoyed the…read morefriendy staff, clean cars and not pushy salesmen. We ended up returning 9months later and the company was organized and knew exactly what I wanted!! Thanks to Aaron for finding me the perfect SUV! Finace department was great and friendly and got me into my vehicle in just 3 days! Thanks for the service Audi

I bought out my bosses lease on his VW Passat. I love this car, it's the perfect daily driver…read more This dealership has been very helpful and good to me. For instance my mom wanted to pay for winter studded tires for me, and the front end was being a pain in the ass about it. So I talked to the service manager and low and behold she gave me a pre authorized payment form for my mom to fill out and fax back to me to authorize a payment from her for my purchase. Great service department, amazing actually. The parts and service department talk with each other, they know what they need, they bought and buy extra winter studded tires for winter and sell them at a discounted rate the next year. The ones I bought and have on are some of the best winter tires you can buy, tires warehouse couldn't beat VW's price, I was very impressed. Basic services are a bit pricey but hey, labour is expensive and I don't have a garage and tools to do it myself so I'm not going to complain. Oh and this entire emissions scandal, please.....there is. I thing wrong with my car and it still meets our provinces standards. But hey I'll take something if they give it to me. This dealership is great, the give me the services I ask for, I am very clear about what it is I want though. Cheers, enjoy being serviced;)

Toyota are fantastic vehicles! Too bad this dealership isn't at the level of those vehicles! I will…read morebuy another Toyota but not from them.

Worst dealership I've ever dealt with. Sold us a car that needed tons of work, 40k+ for a car and…read morewe've had to bring it back 3 times for work that should have been done before the car was sold. Just avoid this place at all costs. (Zero stars).

I had spent toww weeks hunting for a Toyota Highlander to tow my 17' trailer and I ran into a few…read moresmall lots and a few dealerships. One dealership had a nice 2011 with a 19,900 price tag but as soon as I started to negotiate on it, the 3 year warranty came out plus the warranty /insurance on the catalytic convertor. Now the price was $25k! including gst if yu did a cash deal. I left empty handed. I saw Jacky's advert on KIJIJI and went to look at it and it was good. No pressure and a straight forward process. The best thing was he didn't push a warranty and other hidden charges on me. He did offer a 3rd party warranty if I was interested, but that was it. The car only came with one key, and Jacky offered to get a second one made up for me at no charge. I really enjoyed the experiance with Platinum Fine Cars and I would reccomend them to anyone wanting a hassle free experiance.

I don't leave reviews very often.. if ever.. but I am more than happy to do it for this particular…read moreestablishment. I hate the process of buying a vehicle.. dealership, used car lot.. I've experienced them all multiple times and I'm sorry to say but it's amazing how the stereotypes of a sleazy car salesman are alive and well in the industry.... That being said - I actually ENJOYED the experience of buying my Honda Civic at Platinum Fine Cars today! Jacky and Jacky were a complete breath of fresh air.. there were no "salesman lines" no sheisty hooks.. just 2 genuine, knowledgeable, and friendly professionals. I will recommend this establishment above all others to anyone looking to buy a used vehicle, hands down. Not a massive selection albeit a quality selection which I would take any day. Make this your first stop. I have faith that these men will not let you down.. worst case, you drive away empty handed with a renewed faith in the used car buying experience. Thank you guys for a very positive shopping experience.

absolutely horrible service. the staff is extremely knowledgeable, nobody gets back to you and when…read morethey do and asked how come you weren't told a certain thing... the answer is "i don't know" rather than... I will look into it so that it don't happen again to someone else. highly do not recommend for service or for purchasing a vehicle

derrick dodge is not closed. not sure where that information was found but untrue…read more they are open; monday to thursday 8:30 am to 8:00 pm friday and saturday 8:30 am to 6:00 pm sunday 11:00 am to 4:00 pm If you look at all these reviews , they are all 3-4 years old. Completely new owners, management, and sales staff. The service is like night and day. The service now is next level 100 times better