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    Minerva's Pet Grooming

    3.8 (31 reviews)
    Closed • 8:00 am - 3:00 pm
    Updated 2 weeks ago

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    Response quality

    Excellent

    Response time

    2 hours

    Services - Minerva's Pet Grooming

    Bath and groom only

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    Very unprofessional and upsetting experience. I brought my cat here to be groomed. She has another regular groomer I take her to but since they were booked up, I very hesitantly went out on a limb bringing her somewhere else. Definitely learned my lesson the hard way. I am not picky about the shave/cut itself. My cat has a long healthy coat, so as long as she is shaved down to be comfortable and is safe/happy, I am happy. They informed me they don't do a super short shave because they can't for cat fur which was fine with me- though her normal groomer shaves her down shorter and completely smooth/clean, so it is possible. Nonetheless, when I got her home and saw the choppy shave, I wasn't bothered especially given the decent pricing. But you get what you pay for... The next day I was alarmed to find large bald patches on the nape of her neck that were red with scabs and irritation. Definitely razor burn. I was extremely upset that I was not at the very least made aware of this when I picked her up. Instead, upon picking her up I was brought out the wrong animal twice before they were able to locate my cat. They then proceeded to ask me how much I owed them at checkout? Other employees weren't very nice. Extremely disorganized and chaotic. Just to top it off, my cat has been shedding a lot considering she was shaved and supposedly given a bath and deshed. Her ears do not look like they got cleaned even though that was supposed to be included. And she has been itching since- likely from cheap product. Again, none of this is the norm with her regular groomer. I did speak to the owner about this. She was nice enough and at least offered an apology for my experience, which is more than I was expecting. But that was about it. She tried to explain "their side of things" which was that short shaves for cats are going to be choppy due to their silky fur. I explained why this was untrue and wasn't what I had voiced as a concern to her regardless. That my cat has never had issues like this with grooming prior to this experience. Razor burn is easily avoidable and definitely not normal if they knew what they were doing. I told her I wouldn't be returning and she needs to be aware they're putting animals at risk. Since I wasn't returning, she didn't have any other solution for me even though she asked if they could do anything. I said "well, yes. how do you handle situations like this?" She had nothing. No refund offered even though I paid in full and tipped for a service I would have literally paid NOT to have done. Plus the extra money I spent on medication for her wounds that she wouldn't have needed otherwise. Not surprised at all I wasn't offered a refund and it wouldn't have changed the outcome but it would have at least shown some genuine concern and accountability on their end. Again, SUPER unprofessional all around. Clearly not knowledgeable. If you're trying to decide, just don't.

    My dog could not see out of both eyes when we picked her up. we called and they did not care. Very sad day :(

    Freshly groomed! And tired out
    Natalie D.

    I have been taking my dog Mila here for a while now and they always do an excellent job! Not sure if you have noticed all the bad reviews never have any photos to prove what they say. 10/10 great family business!

    10/10 recommend Had the best experience at Minerva's grooming Best customer service and left my doggies perfect

    I have an 18yo pup and she gets very nervous when it comes to grooming. This was the first time when I picked her up after grooming and she was very calm and comfortable. Her haircut was exactly what I asked for and it was done very fast. I will definitely be back.

    Just a terrible job given the option I would have put zero stars but that wasn't an option.

    Today I took our small dog for grooming. Usually I'm very satisfied. Don't know what happened today. Not only was his fur shorter than I told them I wanted but it's uneven his nails are long even his ears don't match one is longer than the other he's a sad sight to look at very disappointed. And for messing him up today they charged me an extra $7 usually it's 60 today was 67 for the bad cut you tell me! I'm trying to see if I could leave a picture.

    Zolah my Dog
    Anna G.

    I love Minerva's! I've only taken my dog here a few times but the way she looks when she's done is always sooo perfect! She has such a good time and is always so fresh and cute when done! They put cute little bows in her hair and I absolutely love that, and they are gentle with Zolah!

    Carrie C.

    Honestly this place does an exceptional job. I have taken my golden retriever here for from her first ever grooming and have continued ever since then. They handle your pet with care and love and they do a great job with the grooming and the prices are Amazing. I honestly have not found a better groomer in Tucson. My dog comes back happier then She did when I dropped her off. It's definitely worth it to try this place out.

    Lucia M.

    All the time they do a very good job with my miniature schnauzer Tobi. Great place and lovely people. Minerva and Alberto they are the best.

    Taylor M.

    They cut my dogs hair perfectly. I'm a very picky dog mom and it looked awesome!! Here's a picture for evidence. I will definitely be returning!!

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    9 months ago

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    Ask the Community - Minerva's Pet Grooming

    Review Highlights - Minerva's Pet Grooming

    “Alberto is his groomer, he loves Alberto.”

    Mentioned in 2 reviews

    Read more highlights

    Dirty Dawgs Pet Care

    Dirty Dawgs Pet Care

    (120 reviews)

    Hedrick Acres

    My dog Hashbrown LOVES this place to death and that's how you know how great this doggie day care…read moreis. My dog will leave me in a heartbeat to come here. I can see the tears falling off his face whenever I pick him from daycare. This is honestly the best daycare in town. The staff here are super friendly, approachable, flexible, and extremely professional. Prices are unbeatable as well and I could not recommend this place enough.

    I almost never leave one-star reviews, but I feel obligated to share my experience so other dog…read moreowners can make an informed decision. I'm new to Tucson and needed boarding for my Golden Retriever while I took a two-day trip to California. After seeing good reviews for Dirty Dogs, I decided to give them a try. Unfortunately, the experience was full of red flags from the very beginning. Every time I called, my calls went unanswered. Instead, they would text me immediately saying everything had to be done online. I'm not great with online portals, so I asked if I could just come in and complete everything in person. I was told no. It all had to be done online. It wasn't until I texted that I was about to use another facility that someone finally called me. Since my dog had never been there before, she needed a temperament assessment. I wanted to bring her in a few days early so I could see the facility and make sure she was comfortable, but I would have been charged for that visit. They suggested I simply do the assessment on the morning of boarding, free of charge, so I trusted their recommendation. The morning of drop-off, I received a reminder text at 7:53 AM saying dogs had to be dropped off between 6:30 and 8. Since I was going to arrive around 8:15, I called immediately. I was told, "Well there are reminders (plural) that are sent and it's okay, but I would be charged a 15 dollar late fee because the dogs would already be kenneled. I decided not to argue about the ONE reminder since I would be leaving my dog alone with these people and didn't want anything to happen, I accepted responsibility and didn't argue. ******The real problem ****** happened when I arrived. I pulled up to the facility, walked around looking where to enter, an employee walked up, took my dog's leash out of my hand without introducing himself, didn't greet me, didn't greet my dog, and immediately started walking her inside. When I tried to follow, he blocked the entrance and told me I wasn't allowed in. That's the moment I knew I couldn't leave my dog there. As a dog owner, handing your pet over to strangers for the first time requires trust. I expected at least a friendly introduction, someone acknowledging my dog by name, explaining the process, or doing something to help me feel comfortable. THESE ARE THE PEOPLE WHO WOULD BE WATCHING MY DOG?? ANY NORMAL human with half an heart sees a Golden Retriever and wants to pet and greet her!! These are supposed to be people who work with and love dogs???? Instead, the interaction felt rushed, cold, and unsettling. I made the decision right then to cancel my Labor Day trip. losing the trip was disappointing AND COSTLY, but I don't regret that decision for a second. When the owner called me afterward, she told me she had reviewed the security footage and that the employee had followed normal protocol. I listened to her explanation, but when I tried to explain why the experience concerned me, I felt interrupted and corrected rather than heard. To make matters worse, I was still charged 170 dollars! I knew I would be charged for booking, but figured she would work with me! All I got was "you can still drop her off between 4-6pm" (whatever the drop off time was). I want to be CLEAR: **** This review isn't about the money. It's about trust. ***** When you're asking someone to care for your dog, especially for the first time, trust is everything. Unfortunately, I never felt that trust was earned. One final piece of advice, pay close attention to the reviews. Many of the older positive reviews appear to be from before the current ownership and many focus on grooming rather than boarding. Maybe this place works well for some people, but based on my personal experience, I cannot recommend boarding your dog here. This lady loves to post the videos on here to justify her actions, I HOPE TO GOD SHE DOES, because ANYONE who loves their pets will see how COLD this exchange was. && lady, POST THE AUDIO!!

    Minerva's Pet Grooming - groomer - Updated September 2026

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