So I needed guidance to pick a trim color for my house (exterior). At first I meant to reuse the…read moreold colors but in the middle of the repainting process, it occurred to me that I'd pick a different trim color instead of staying with the old boring one. Wanting to save myself from some headache and many trips to the paint store, that's how 180 color came to my rescue.
The first contact was about a minimum of 5 hrs for any work. Kathyjean made sure I understood that condition and she wouldn't go out of the meeting without a check in hands. Ok, understandable!
She did make me a favor to charge me only 4 hrs minimum since what I needed from her was pretty simple.
The 2 hrs meeting was professional and helpful. She helped me decide on the trim color and all of a sudden, I thought of adding an accent color, this took us about 15 min more but we were still in the time frame she allocated to me (2 hours)
I was told I could use the leftover time for any advice, which I did wholeheartedly.
After deciding on the colors, came the decisions about what color goes where. Kathyjean took some photos, asked me if I wanted drawings of color distribution. Yes I did want them (what's the point to have professional advice for the colors without knowing where to put them?) and yes I thought it'd take an hour or so and I'd still be within my time frame of 4 hrs I've already paid for. I'm no specialist of software or apps but I'm sure they exist in the market like coloring books.
Instead, Kathyjean spent 3 hrs 1/2 (yes 210 minutes) at a designer rate, to put down 11 photos of different parts of my house with arrows pointing out where each color goes and comments that only people in the trade would understand (in-lays for a door or sashes for windows for ex)
This wasted time of 3 hrs1/2 could have been avoided had Kathyjean put the client's interest first. She should have asked me to take notes with my basic drawings (note that my house is no Victorian with complicated convolutions, it's just a trim around doors and windows, and an accent color here or there), she'd have saved me the extra 1 hr 1/2 (since the 2 hrs were already paid for by her minimum charge) and save herself 1 to 2 hours of work.
Frankly, when you think about it, 3 and a half hours at premium designer rate for instructions on 11 photos of door frames and windows?
Plus, they are of little use for my handy guy who just needs a finished coloring book. I sincerely think this type of work could be done by Kathyjean within an hour-had she have the right tools or by a student helper working at $25/ hr, not the 5 times rate I was charged.
Another thing is with her photos and distribution colors, there are many parts missing, I had to draw them, take a picture and sent them for questions and confirmation.
Later a conversation with Kathyjean about her charges, i understood the reasons of her billing, saying usually her clients can't get away with 2 colors while paying so little. So what? If I've done my homework and am quick to decide, all savings would be mine. Actually to that day, i haven't tried yet those 2 colors on my walls (due to unexpected sickness) to see if I'm really happy with them. Never in our emails back and forth, Kathyjean has asked me how happy I was with our choice together, or if I needed further help. So where is the follow-up customer service?
To sum up the review:
As a color consultant: maybe 4-5 stars, but wait until I put the paints on, she seems to be knowledgeable.
But beware of how she bills though, reminding me of lawyers turning on the timer when you start talking to them then later sending you an invoice charging you every minute spent with you. I've been in business for my whole life (now retired), I've always put my client's interest first and thought every business people would share the same ethics.