Appointments don't mean shit. They take people whenever they want regardless of appointment time.

These doctors that work here, I haven't found one that listens to me about my concerns for my symptoms and ailments. They attribute it to me being overweight and having to go on a diet. Please do not go here, they don't care about their patients. They only care about $$$ Oscar O'Neil and Betsy Ambrose do not go to them!! read more

I used to go here frequently for my flu/cold needs but the last two times it has seriously gone "down hill". I'm not going back! My last visit I was there for a gastrointestinal flu and without a exam or flu test was told I had " gallbladder " , asked rudely "why didn't you go to the ER, don't you like the ER?" and had to request another DR. The second DR had an attitude and rushed the exam as you could tell he was cued in about my complaint. The lack of patient courtesy and professionalism is a serious concern. I was also told " this is an urgent care and we can't do certain tests" when these tests were clearly posted and it is housed in a facility with a lab and radiology. Apparently the staff does not want to actually treat patients. Never going back! read more

I went to Mima Gateway to the walk in clinic because I was feeling very crappy and while I knew I needed to seek immediate medical treatment, I knew it didn't necessarily condone a visit to the Emergency Room. This was my second time to the walk in clinic. Here's what I really like about Mima's walk in clinic. First I love that they offer medical treatment for an extensive variety of problems from the common cold/ flu to bites and sprains/ fractures to cuts/ wounds and other types of infections. I've been to some clinics where they are very limited in what services they can offer and often times it's hard to even get an accurate diagnosis simply because of the clinic's limitations. Not at MIMA. They have everything centrally located in one facility and they offer Xrays, MRI, CT, ultrasounds, and a full service laboratory and onsite pharmacy. Everything is at your fingertips. The wait times are minimal, especially compared to a normal ER visit, and the costs are very reasonable (again in comparison to a general ER visit). The staff is friendly and efficient. I was recently there for the flu and respiratory problems, and was treated by a Registered Nurse Practitioner named Joy. She had a very caring, nice bedside manner and overall did a great job in addressing my issues. I received a needed respiratory treatment immediately in the exam room, was escorted a short walk to radiology where I received my chest xray and received a shot of steroids and antibiotics. I was out of there in a matter of two hours, but I was only there for about 20 minutes before I was seen by someone and taken back to a private exam room. I'm sure the wait times, like all places, day to day, and hour to hour, but still I think this place definitely beats the ER. Save the ER for the true medical emergencies. You can get acute care right at MIMA. read more

Been here once or twice before. The last time with my husband and "they couldn't help him" He ended up in Holmes Regional E.R. and admitted! Today we both went we were told it would be a 1 1/2 hour wait ...... we waited two hours and 15 minutes and I went to the desk twice to ask why. She said other people had appointments, they didn't they went to the same window we did. We both ended up walking out WITHOUT being seen. I filed an online complaint and I got a phone call within two days they apologized and suggested we do an online "get in quicker appointment" and she would see to it we saw a very well qualified Doctor. We did this and were seen at our appointment time and the person we saw was very knowledgeable. I give them credit for making taking the initiative to make things right most would not have done this. read more

I love Mima d/b/a, health first. The only issue I had was one particular doctor and I would never recommend her to treat anyone. Ana Restrepo is her name she is at the Melbourne office. I went in today because my son has croup, I've been really sick the past couple days and I have a ten hour drive coming up next week to visit my husband at fort Jackson. Long story short, she was extremely short with me, had an attitude like what do you want me to do for you, the nurse had better bed side manner. She was extremely judgmental and just assumes I was there for drugs or something. Mind you, I'm a paralegal, mother of a 20 month old baby, and a military spouse who's husband has been I'm basic training for the past 3 months. I did not appreciate the judgment. The short, I don't have time for you attitude, or the assumption that I was a drug addict because I was dressed horribly as most people who feel horrible would be. I haven't been to their facility in a long time, since I had my son. And, honestly if all of the physicians act like that, I will not go back. I've struggled through a lot to get where I am today, I don't deserve to be treated that way and frankly neither does anyone else. I normally dont comment, or compleye reviews, but felt so strongly about this that i felt i should posty first and probably only review. read more