Update 2/7/17. After filing a dispute with the credit card company, and leaving a 1-star review, I received a call from the owner stating that I would be reimbursed for the $100. I have since received the refund and in turn, am changing my review to 4 stars. I am glad to see MiMa handle the situation as it should be.
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We were originally very excited to have our daughter's second birthday party at MiMa create and play. However, their bait and switch tactic totally lost our faith in the business. Now we will no longer take our daughter there, nor recommend it to others. A similar business opened closer to us, in Morganville, and they are up front with their policies and prices. So we plan on having our daughter's third birthday party there.
Here is what happened. We placed a $100 deposit months before the party. As we worked on the details of the party, on our side, we wondered when MC&P would reach out to us to finalize things. So two weeks before the party I called, and the person who picked up wrote down our color scheme. She then said the owner would call the next day with questions. That never happened.
A week later we called again and was told that someone would be calling to finalize everything the Thursday before the party (which was that Saturday). That Wednesday we received a call. That is when we were told that if we wanted the party to be private that it's an extra $100.
Mind you, we are paying $450 plus tax for the party and was never informed of this extra charge. We already had invitations sent out, and the chance of the date being available at the new place in Morganville was slim. So we had no choice but to pay $100.
Who offers a party package and not make it private? That makes no sense!
Also, the package we paid for came with printed invitations, but we were never offered them.
The party itself was ok, and the staff was nice. However, they did not do a good job getting the kids involved with the games. And 2 of the three games they played were for older kids when the majority of the kids at the party were under the age of 5.
As I said earlier, I wouldn't recommend MC&P for parties, and now I wouldn't recommend it just for open play. Why? Because they didn't notify anyone via their website that open play was closed for a private party. They only posted it on Facebook. So they wound up kicking people out and turning people away. And they didn't offer discounted open play for those who stayed for the hour before the party. That's bad business. read more