I have a lot of Milwaukee Electric Tools. Recently, I converted many of my corded tools to their battery powered versions, and I like them a lot. Unfortunately, as can be expected, batteries sometimes wear out or fail. I had a couple of batteries that were no longer working. One was still under warranty, and the other was out of warranty by a couple of years. I stopped in at this service center, and the staff were very easy to work with. The process for the in warranty battery was simple and straightforward, and I received a replacement. The older battery was taken in and recycled. One thing to note is that replacement batteries do not receive a full new warranty. They are only covered for the remaining time on the original battery's warranty. Milwaukee tracks this through the email address they have on file. read more

I originally left a very negative review about Milwaukee's warranty process, and I want to update it now that my claim has been resolved. I had a PACKOUT 15" Tote (48-22-8315) with torn interior pockets. At first, the warranty process was frustrating -- I was told to pay shipping or drive multiple states to a service center. It actually took me four separate emails before I was finally provided with a prepaid shipping label. That part of the experience was slow and disappointing, and I felt like I had to fight for something that should have been straightforward. The good news is that once the shipping was sorted out, the case was handled and resolved properly. Milwaukee did stand behind their warranty in the end, and I did get the support I needed. I still believe the warranty department could improve their process (especially with faster responses and prepaid labels from the start), but I appreciate that the issue was ultimately taken care of. read more

Milwaukee Tool - Building Supplies Near Me - Brookfield, Wisconsin

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I bought an 11-in-1 multi-bit driver from Milwaukee Tool. It's a screwdriver with 5 different replaceable bits, each of which is double-ended. The tool is comfortable to use, solid and does exactly what it says on the side. Because the driver uses a standard size, just about any bit will fit in here. It does not say that the driver is hollow and indeed, it is not. It sure would be nice to have one that opens up and is its own storage for the bits. Maybe that's another tool. The packaging was not the easiest to get into but my box cutter made short work of it. [Review 17595 overall - 198 in Wisconsin - 1113 of 2022.] read more

Milwaukee Tool - Back of Milwaukee Tool's 11-in-1 driver - Building Supplies Near Me - Brookfield, Wisconsin

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Purchase: Milwaukee M12 Two Drill Combo Kit & the Milwaukee One Key WOW!!! I am so impressed with the Milwaukee M12 Drill that I will NEVER buy another drill from another manufacturer again. This drill is efficient, fast, and full of power!!! That's power with a capital P!!! The ONE KEY was difficult to install on my iPhone (not sure why) but I kept with it and eventually, it installed. WHOA!!! Another positively cool tool from Milwaukee!! I can code the app/online service to recognize my tools/items by their serial numbers and wa-la!! Milwaukee ONE KEY locates it immediately!! The ONE KEY and the drill were purchased just to try but I will stay with Milwaukee forever. Thanks, guys! I wish I had known about you sooner! read more

DO NOT BUY ANY PRODUCT FROM THIS COMPANY. On December 23, 2020 I purchased for $222.90 a drill kit (drill, battery charger, and two 18 v. batteries) at Ace Hardware in Van Nuys, CA. The instructions stated that the batteries needed to be charged. I plugged in the charger, engaged the battery in the charger slot and lights came on indicating that the battery was properly seated in the charger. The instructions stated that a green light should come on to indicate charging. Instead red and green alternating lights came on. The instructions stated that alternating red/green lights indicated that the battery was dead. I tried to charge the second battery - same result. So much for Quality Control. I accessed the Customer Service site online, entered my name etc and stated the problem. One week later and having no reply I contacted the CS a second time. A week later having received no reply I called the CS telephone (1-800-729-3878) and was on hold for twenty minutes without a response, then elected to receive a call back, Never happened. Several days later I called again (ignored the callback invitation) and waited for over an hour before giving up. I travel out-of-the-country extensively and left in late January and I have not returned to Los Angeles as of this date. My speculation is that: the QC manager is the CEO's son who drives a Ferrari 458 and is usually in Las Vegas or Miami Beach. As for the Customer Service Dept. . . . there is none. Yes, I am aware of the difficulties due to Covid 19. Many small businesses failed. This one should have voluntarily closed. read more