We rented a dozer from the Chichester NH location. Provided the correct paperwork to them for our own insurance binder so we didn't have to pay their $390 damage waiver fee.
When we first realize they charged it anyway. We called in to have it removed. They acknowledged we sent them the paper work for our own insurance and it was acceptable and said they would refund the $390. Fast forward a month, 3 more phone calls identical to the first and still no refund. Called them again today and same story except now, they're blaming it on the Portland store, though we have never dealt with them and all business was done through Chichester. We Finally had to just open up a dispute with the credit card company to resolve it. Terrible customer service, accountability issues and they waste your time. read more