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Milton Costmetic Dentist

5.0 (1 review)

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9 years ago

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Dental 1 - Ai-Phuong Pham DMD - Office

Dental 1 - Ai-Phuong Pham DMD

4.8(57 reviews)
1.5 mi

I Would Not Recommend due to Extremely Poor Communication…read more After my initial X-ray visit, I was told the doctor would contact me virtually to review the results since I'm not local. When I didn't receive a call, I followed up and spoke with Miranda and the experience was incredibly frustrating. She was extremely difficult. Instead of helping, she was combative and dismissive. We went back and forth on the phone for about seven minutes over a simple request: arranging the follow-up call I had already been told to expect. I had to ask multiple times before she finally agreed to have the doctor call me directly. When I asked when I could expect the call, she told me the doctor is "busy all day, every day" and couldn't provide even a general timeframe. That response was unprofessional and unnecessary. I completely understand that doctors are busy but basic communication and courtesy should still apply. This interaction made an already stressful situation worse. I hope management addresses how patients are spoken to, because no one should have to push this hard just to receive follow-up.

My appointment with Dr. Pham was exceptional. She really took the time to explain my oral health…read morecare very diligently with each section and tooth of concern. Dr. Pham cares about your overall health and wellbeing, she even arranged extra time to sit with me and chat about other issues related to sleep and breathing (all important to oral health). Overall my experiences at Dental1 have been great, the office is so cozy with a welcoming and helpful staff. I always look forward to coming for my appointments. I've also grown an affinity with watching home renovation shows now because it was always on the screens when I'm in the dental chair.

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Dental 1 - Ai-Phuong Pham DMD - Meet Dr. Pham, our caring and talented Dentist!

Meet Dr. Pham, our caring and talented Dentist!

Dental 1 - Ai-Phuong Pham DMD - We offer Zoom Whitening.

We offer Zoom Whitening.

Dental 1 - Ai-Phuong Pham DMD

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South Shore Smiles - We want you to see what we're seeing with digital x-rays on the big screen.

South Shore Smiles

4.5(26 reviews)
4.9 mi

I typically am not one to write reviews, but finding south shore smiles has truly changed my life!…read moreAs someone with extreme dental anxiety, I had been struggling for years with finding a dentists since moving out of state. I originally came here for an Invisalign consultation and ended up booking my cleanings and fillings here. They made all my appointments back to back the same day so I can fit Invisalign and getting back on track with my oral health fit into my work schedule! I had Invisalign IPR, a cavity filling, and a cleaning all in one day and left with ZERO pain. The numbing went away within 2 hours and I was good to go at work! I never imagined I'd say this but I genuinely can't wait to go back and finish getting my oral health on track. Thank you Dr. Cheng for helping me get my confidence back with my smile & guiding me through my oral health goals with zero pressure. Love it here!

This is a very biased dentist I came across this dentist as I was looking for Invisalign they were…read moreadvertising a discount for Invisalign so I thought I would reach out they schedule a video consultation immediately when the dentist saw me she immediately changed her demeanor when I showed her my teeth she said I need to see an orthodontist although I have been seen before for Invisalign and have never been told that I needed to remove any teeth that was her way of dismissing me due to my color this is a very prejudice dentist.

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South Shore Smiles - A look inside our treatment rooms.

A look inside our treatment rooms.

South Shore Smiles - Dr. Alice Cheng, DDS, FAGD

Dr. Alice Cheng, DDS, FAGD

South Shore Smiles

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Children & Family Dentistry & Braces - Mattapan

Children & Family Dentistry & Braces - Mattapan

2.3(12 reviews)
0.3 mi•Mattapan, Dorchester

My dentist is amazing! I've been coming here for years and have always received excellent care…read more However, my recent experience with the front office was very disappointing. I had a 4:00 PM appointment and arrived 5 minutes late, but I was told they wouldn't see me. This was surprising since the office policy includes a 15-minute grace period. In most professional settings, a courtesy window is standard, so being turned away entirely felt unprofessional. I understand how important time management is. What's frustrating is that in the past, I've arrived early and still waited over 15 minutes to be seen. So it seems patients are expected to wait, but the same grace isn't extended to them. When I called to speak with the manager about what happened, I spoke with Stephanie. The first thing I asked was how long the grace period is, and she told me 15 minutes. But as soon as I explained my situation, she quickly changed her response to, "Oh, well, since it was the last appointment of the day, there's no grace period." That kind of inconsistency is disappointing and unprofessional. I understand everyone wants to go home after a long day -- I do too -- but today it truly felt like someone's bad day was taken out on me, and that's not how loyal patients should be treated. This whole experience makes me want to look for another location to get my dental services done.

Note to new patients, they do not make it clear that when you schedule a bi annual appointment for…read morecleaning that you will not in fact have a cleaning, but rather a doctor visit where they try to sell you all sorts of things followed up by another separate visit for cleaning. This was not told to me until after the doctor had seen me and X-rays were done. When I tried to speak with someone in their office about how this odd setup would affect my insurance (especially in terms of co pays and # of general visits covered per year) I was greeted with only rudeness and excuses. I was there for a total of one hour and ten minutes and the whole time had 4 X-rays done and a 10 min doctor appointment, again NO cleaning. Clearly I should've checked the reviews before coming here. One pro, the dental assistant and trainee were both very nice and helpful, it's not their fault this place is so poorly run and has such poor communication coming from the back office. While waiting for my appointment I also overheard a woman who was surprised by a $613 balance she had on her account despite having been there only two months prior. The whole thing just felt kind of shady. Would avoid.

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Children & Family Dentistry & Braces - Mattapan
Children & Family Dentistry & Braces - Mattapan - Children & Family Dentistry & Braces of Mattapan

Children & Family Dentistry & Braces of Mattapan

Children & Family Dentistry & Braces - Mattapan - Children & Family Dentistry & Braces of Mattapan

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Children & Family Dentistry & Braces of Mattapan

Milton Costmetic Dentist - cosmeticdentists - Updated May 2026

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