1. Milton Costmetic Dentist

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Milton, MA

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Milton Costmetic Dentist

5.0 (1 review)

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10 years ago

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South Shore Smiles - We want you to see what we're seeing with digital x-rays on the big screen.

South Shore Smiles

4.6(27 reviews)
4.9 mi

Always care for the patient! Willing to accommodate the patient as well! Dr. Cheng is great ,…read moresupported by a very professional staff!!! I highly recommend them!!!

Please don't be fooled by the number of 5 star reviews like I was…read more I was really excited to contact this office after seeing the Invisalign promotion and reading so many positive reviews, but unfortunately my experience did not match the expectations. When I first called, I was offered a virtual consultation the following day, which I completed thinking I would be able to schedule an in-office visit shortly after. However, I was told the next available appointment was about a month away. Although that was frustrating, I still scheduled it. Later, my sister received a follow-up text from the office about confirming an appointment. She also had reached out to inquire about Invisalign. But By that time they finally replied to her, she had already decided to move forward with another dental office, so she asked if I could take that available slot instead. The office replied saying that would be fine. However, when I was about five minutes away from the office, the receptionist, Hannah, called and said there had been some confusion and that I should keep my original appointment. That was extremely frustrating because I had already rearranged my schedule and was on my way. It didn't make sense that I was told I could come in if I ultimately couldn't be seen to conduct the appointment in its entirety. When I eventually had my appointment, the doctor and the back-of-house staff were very kind and professional. The visit itself was going well, and I told the doctor I wanted to move forward with Invisalign. I was then told it would take about four weeks for the trays to come in. I've had Invisalign before and know it often takes closer to two weeks, but I was still willing to proceed. The biggest issue came when discussing payment. I was given four payment options, and I asked if I could use my dental insurance and pay the remaining balance with my CareCredit card. I was told that wasn't possible. They mentioned they asked the doctor and apologized, but the answer remained no. I've never experienced a dental office being so restrictive about how a patient chooses to pay. It also makes the promotion offered very misleading considering that's not what's advertised. Overall, while the doctor and clinical staff were pleasant, the confusing scheduling, poor communication, and inflexible payment policies made the entire experience frustrating and ultimately felt like a waste of time. Unfortunately, I wouldn't recommend this office.

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South Shore Smiles - A look inside our treatment rooms.

A look inside our treatment rooms.

South Shore Smiles - Dr. Alice Cheng, DDS, FAGD

Dr. Alice Cheng, DDS, FAGD

South Shore Smiles

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Children & Family Dentistry & Braces - Mattapan

Children & Family Dentistry & Braces - Mattapan

2.3(12 reviews)
0.3 mi•Lower Mills, Mattapan, Dorchester

My dentist is amazing! I've been coming here for years and have always received excellent care…read more However, my recent experience with the front office was very disappointing. I had a 4:00 PM appointment and arrived 5 minutes late, but I was told they wouldn't see me. This was surprising since the office policy includes a 15-minute grace period. In most professional settings, a courtesy window is standard, so being turned away entirely felt unprofessional. I understand how important time management is. What's frustrating is that in the past, I've arrived early and still waited over 15 minutes to be seen. So it seems patients are expected to wait, but the same grace isn't extended to them. When I called to speak with the manager about what happened, I spoke with Stephanie. The first thing I asked was how long the grace period is, and she told me 15 minutes. But as soon as I explained my situation, she quickly changed her response to, "Oh, well, since it was the last appointment of the day, there's no grace period." That kind of inconsistency is disappointing and unprofessional. I understand everyone wants to go home after a long day -- I do too -- but today it truly felt like someone's bad day was taken out on me, and that's not how loyal patients should be treated. This whole experience makes me want to look for another location to get my dental services done.

Note to new patients, they do not make it clear that when you schedule a bi annual appointment for…read morecleaning that you will not in fact have a cleaning, but rather a doctor visit where they try to sell you all sorts of things followed up by another separate visit for cleaning. This was not told to me until after the doctor had seen me and X-rays were done. When I tried to speak with someone in their office about how this odd setup would affect my insurance (especially in terms of co pays and # of general visits covered per year) I was greeted with only rudeness and excuses. I was there for a total of one hour and ten minutes and the whole time had 4 X-rays done and a 10 min doctor appointment, again NO cleaning. Clearly I should've checked the reviews before coming here. One pro, the dental assistant and trainee were both very nice and helpful, it's not their fault this place is so poorly run and has such poor communication coming from the back office. While waiting for my appointment I also overheard a woman who was surprised by a $613 balance she had on her account despite having been there only two months prior. The whole thing just felt kind of shady. Would avoid.

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Children & Family Dentistry & Braces - Mattapan
Children & Family Dentistry & Braces - Mattapan - Children & Family Dentistry & Braces of Mattapan

Children & Family Dentistry & Braces of Mattapan

Children & Family Dentistry & Braces - Mattapan - Children & Family Dentistry & Braces of Mattapan

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Children & Family Dentistry & Braces of Mattapan

Milton Costmetic Dentist - cosmeticdentists - Updated October 2026

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