The service was terrible. I pre-ordered a cookie, and when I arrived to pick it up, it was made incorrectly. The staff didn't even apologise. I suggested taking it as it was with a discount since it wasn't what I had ordered, but they refused. Instead, I had to wait an hour for them to make another one.
To make matters worse, the person I spoke to on the phone earlier hadn't provided clear pricing. The final cost of the cookie ended up being higher than what I was originally told--£29 instead of £25.
When I asked about this pricing discrepancy, both employees started laughing at me and making jokes between themselves, as if I was stupid. They seemed quite young, and I believe their behaviour stemmed from immaturity and a lack of understanding about how to treat customers properly--or at the very least, how to act professionally.
On top of that, as they rushed to "fix the mistake," the frosting on the replacement cookie melted, and the overall presentation was poor.
I will never buy from this place again, and I'll be sure to let my friends and family know to avoid it as well. read more