Beware of this dry cleaning business... I dropped our clothes off this past Saturday and was checked in (with slips in hand) at 8:52am. I came early specifically to get the same day service (advertised as same day service if clothes are dropped off before 9am). The woman checking me in informed me that I might not make the cut as the driver was already there. I pointed out that it was 8:52am and I should get the same day service. She said to me and the gentleman behind me in line that we both would. (He kindly let me in front of him). Long story short, my husband and I got busy and did not make it back on Saturday. Fast forward to today. My husband enters the store at about 11:45am today to retrieve our clothes. The regular woman working states that the credit card reader is down, so he needs to pay by cash or check. He returns to the car and we go get some cash and then return to the store. He re-enters the store only to be told that the clothes are not ready until after 5pm today. She goes on to say that I am ok with that. Hello... I never spoke to this woman about my clothes on Saturday. She was in the back with the driver, I spoke with the other worker (who happens to be her niece). She told us our clothes would make the cut. We spend money here weekly only to get yelled at by the regular woman (not the niece) working today. Yes yelled at. In fact, she told us to take our business elsewhere in the future. She stated they did not need or want our business. No worries. We won't EVER be back once we get our current clothes picked up. Her attitude is wrong - she should not be working in a service industry.l
Update: My husband picked up our clothes this evening - we are one pair of work slacks short... the woman working (she is the regular worker) informed my husband that she called her boss and we are no longer welcome to do business at this location. No problem. It is interesting that the owner chose to believe the worker before even contacting the customer for our side of the story. All of this due to the fact that this worker tried to blame me versus the business for not honoring their same day service. read more