I had an appointment booked since December under the understanding that my insurance was accepted…read more I was never informed of any changes until the week of my appointment, when I was told my insurance was no longer accepted. This was frustrating and a waste of time, as I could have found another provider months ago. Better communication with patients regarding insurance changes would be greatly appreciated.

I have been seeing Doctor Narahara for years. He is a great optometist!! More over, he is a great…read moreperson. He always takes the time to ask how I'm doing. His memory is incredible. He remembers so many details about my life that we had talked about in the past. With as many patients he must see that is so cool! I love Dr. Narahara!!

I had ask about color for my lens said that they had yellow and green I can choose from instead of…read morethe normal black or gray I also ordered additional items such as non scratch and certain type of frames very little selection of frames had to settle I suck it up, went to get my glasses and they were nothing that I ordered, told the girl got additude said the guy was just filling in, so everything that was offered like it did not exist, ask for refund for $91 back only out of $300. Plus, it was the bad attitude that got me. Went somewhere else, and got exactly what I wanted, very pleasant on Hillsdale.

great place nice people…read moredoctors are well informed and share the info with the patients never disappointed

Got my eye exam and prescriptions on Sept. 18, 2025. I preferred to use my favorite frames and all…read moreSerrins had to do was the lenses. Three weeks later when I received my glasses, they didn't fit my vision and Serrins had to re-do. Another three weeks passed and when I tried my eyeglasses, they still didn't fit my vision, in fact, the lenses got worse! Another 3 weeks went by and I finally called Serrins about my eyeglasses, to which the staff said that it was delivered to the wrong lab and that they're going to send it back to the correct lab. Frustrated, I decided to retrieve my frame back and go somewhere else where they know what they're doing! Overall, there were 2.5 months without my glasses! Unacceptable! (Granted, Serrins have some friendly staff in the office, I would NOT recommend them based on my personal experience.)

You can NEVER reach a live person. When you call you get an answering machine followed by an…read moreautomated text message. They do not return phone calls. Very disappointing since we just switched to the optometrist recently based on a recommendation. We will be looking for another optometrist.

Maybe the office staff has changed since these other awful reviews because my appt was 2/2/26 and…read moreeveryone was amazing! I did the advance check-in paperwork which was super easy. Uploaded all my insurance cards and ID. By the time I got to the office, it was easy breezy and the front desk staff was super nice. Burgandy did the advance tests and was also super nice! Dr. Feil did some more tests and explained what was happening in my eyes in simple, easy to understand terms. He is very thorough! Since I'm a Medicare insurance agent, I have spoken to hundreds of clients over the years about cataract surgery and how they felt pressured to pay extra for laser and upgraded lens. We had nice convo about cataract surgery where he freely shared his thoughts about the different options. Everyone made me feel very welcomed! I felt like I had been going there for years. Was there waiting time, in between tests? Yes. But nothing out of the ordinary. I don't mind at all and even relish the quiet moments. Overall, I woud totally recommend Dr. Feil!

Office staff is very helpful. DR Feil is awesome. Great bed…read moreside matter. They take the time to explain everything. Never in any rush to get you out and the next one in. Surgery went great.

I can't say enough great things about Dr. Lee! From the moment I walked in, the energy was amazing…read more-- upbeat, fun, and so welcoming. Dr. Lee has this perfect balance of professionalism and personality that makes you feel totally at ease. You can tell they genuinely care about their patients and love what they do. The exam was thorough and efficient. Dr. Lee took the time to explain everything clearly (and even made it fun!). The whole staff matched the same positive vibe -- friendly, organized, and super helpful. If you want an eye doctor who's knowledgeable, kind, and brings a little extra spark to your day, this is it! I left with clearer vision and a big smile. Shout out to Heidi, you are always so helpful and kind. #Garyisawesome

Great care great doctorGreat follow up reminders. Doctor called personally when needing more…read moreinformation from us. After two years of saying I can't see but have my contacts in, and my husband had glasses but had two pair cuz he couldn't see either...we can finally see!!!!

I have been going to Dr. Dedonato for over twenty years now. He is very friendly and honest. His…read morestaff is great. They have affordable prices and quick service. They carry most contacts in stock and have nice glasses to choose from. My family and I will defenitley be back for years to come.

I had to reschedule TWO times due to the doctor not being there. What's his job then and what's the…read morepurpose of this place? Pathetic

Love this eye doctor!!!! Glad I was able to locate him on…read moreYelp, since his move from Visalia. Dr. Peterson is very professional and so is his staff. I recommend him to everyone I know. Now I look forward to returning to his office and friendly staff. Great eye doctor for children as well.

From the moment I walked in, the entire experience was seamless. The staff was incredibly friendly,…read moreattentive, and right on time, which I really value. I never felt rushed at any point. The doctor took their time, was extremely thorough, and explained everything with a level of knowledge that made me feel confident in my care. What stood out most was how kind and present they were throughout the entire appointment. The exam itself was very comprehensive, and it's clear they truly care about doing things properly rather than rushing patients through. I've had some really terrible eye exam experiences in town at the last three facilities, and after leaving a doctor I loved in West Hollywood, I hadn't been able to find someone of that caliber locally until now. This office actually exceeds that experience, which says a lot. They also took my insurance and CareCredit, which made the whole process even easier and more accessible. I'm so happy to have found this office and finally feel like I've found my eye doctor. Highly recommend.

I've been going here for several years now, and he's a great eye doctor with a matching staff. I'll…read morestart by saying reallllly busy as the year ends so make sure to call before December for an appointment :-) They take the time to get to know you, discuss your concerns and look at your history. Dr Hayashi remembers his patients and is open to trying different things that may work best based on your feedback. One of my favorite things is that the office staff has the ability to text. It just makes life easier when you want to place a contacts or glasses order. I have referred other friends and family and they have all become patients of him as well.

Doctor Stover is the best eye doctor in our area and he has been a great asset to the community…read morewith his real concern for the betterment of Porterville.

Dr. Stover may be the best optometrist in Porterville however it does not excuse his behavior…read more towards patients with disabilities. I set up an appointment for my deaf granddaughter. At first I was going to translate but she felt more comfortable with an ASL interpretor. When I called back and asked them to set up an interpretor "fully paid by her vision insurance " I was told that they are a small office and didn't have the man power to follow up ASL interpretor and texted me within a few minutes canceling the appointment. Small office with man power to follow up Medicare, Medicaid and private insurance but not enough to reach out to her private insurance and set up ASL interpretor at the insurance expense. Discriminating against patients with disabilities is appalling. SHAME ON DR STOVER AND HIS OFFICE STAFF.