Like most other people, my experience was terrible. They have a maintenance team, but still hire…read moreoutside companies that charge an arm and a leg to do "repairs." Took my security deposit to replace carpet they said I had damaged when in reality, it was damaged when I moved in, but of course they don't have any record of that. They raise the rent every year with no updates to their units and are well aware that they're overcharging because when I decided not to renew my lease, they texted me and asked if I'd stay if they kept the rent the same. I asked them to let me know in advance before they entered my unit. They'd mostly send out a text that day an hour before or even during the time frame they're to be there. One day someone entered my apartment for no reason, moved things around, and they stated that they had no record of maintenance being there. I bought cameras after that. My AC broke the two summers I lived there, and they told me to open my window to keep cool. They sent maintenance out for the same issue multiple times and they'd just briefly look at it and tell me it was fine. PREDATORY company that does mediocre touch ups on apartments before someone else moves in so they can illegally withhold your security deposit for things they should be paying for. Please know your rights as a tenant before renting with them, although not renting from them would be better. Be prepared to take Legal action against them. They're awful.

Where to begin? Moved into my apartment with damaged cabinetry and floors, the inability to work…read morewith a disabled person, the abandoned vehicle right outside my apartment door that had tags 2 years expired, or the rotted out door and doorframe which allowed snow and ice INSIDE the apartment. The lack is of communication is astounding: we are told one thing, and something completely different happens. Neither the floor or cabinets were repaired, took almost a month for the car to be towed, REFUSED to put grab bars in for a disabled person, and had to wait almost a month after the SCHEDULED DATE to have the door replaced. Now: Young America snuck a little charge into our lease. Do not go with this reality company go with someone else.

After hearing horrible, horrible things about First Site after signing my first apartment with…read morethem, I was very nervous about them doing my move out inspection. The apartment I rented with my boyfriend wasn't the fanciest or newest, but it worked. There was an issue with cockroaches, but they evicted the problem resident and had pest control out there twice a month. Problem solved. Other than that, there were no major issues. Zach and Joe'l did our move out inspection and we actually were scheduled for a later time as we were planning on leaving Normal and coming back to do the walk through with them, but we asked if we could do it that day to save a trip and they were VERY accommodating and nice. They got us in the next day and it took maybe 10 minutes?! They were so kind. I SCRUBBED my apartment top to bottom, because I was so nervous they were going to try to find things to charge me with as others have stated, but if you go through their move out cleaning check list you should have no issues. That's exactly what I did when I cleaned my apartment, because it's stated in your lease that you're responsible to clean when you leave. As I'm sure a lot of people have heard horror stories about First Site, I assure you that if you are decent human being and treat the apartment with respect and clean appropriately you should have no issues.

If I could rate them ZERO stars I would. This company is corrupt and full of scams/fraud. When my…read moreson (and 3 other roommates) moved into their apartment in June 2025, numerous things were broken, spotted, patched over, etc. One would assume they NEVER inspected the apartment when the previous tenants moved out. Then when my son moved out, they're trying to charge him and roommates all these exorbitant charges for these "broken, scratched, damaged, etc.," items that were DAMAGED FROM THE PREVIOUS TENANTS! When you call there, NOBODY ever returns phone calls. Steer clear of First Site!!! The corrupt, fraudulent company needs to be investigated!

This is the most amazing apartment living at Illinois State. We couldn't have been more happy. The…read moreleasing staff goes above and beyond for their tenants. This is a very secure building. Teagan is so knowledgeable and helpful.

Our daughter is a transfer student coming to ISU in the Fall. We chose College Place Uptown for its…read moreclose proximity to the campus as well as the lovely apartment. We are coming from out of state so we have made several trips back and forth. The staff at College Place Uptown could not be any nicer! They have been so helpful and answered any and all questions that we have had during the move in. Everyone from the front desk to the maintenance staff are wonderful! We look forward to getting our daughter settled in and can't wait for her to meet her neighbors at College Place Uptown!

Brookridge Heights is the place to be, From the gym, to the…read morepool, to the friendly community. When I first moved, my stay was supposed to be brief, But every year, I find myself renewing my lease. When people ask, this is the answer I give, Brookridge Heights is my home, I #LoveWhereILive

Does not refund application fees - stating it's for a background check. Also, if you use a credit…read morecard to pay upfront fee(s), they will charge you $10.50 to do so. Therefore, if you do not proceed in renting with them, you are out of pocket that money, plus your application fee. Outrageous!!

Had to spend a weekend with no AC in 90 degree weather with indoors fluctuating between 86-90 but…read morewhen I'd call they'd say they can't do anything or most recent that the temperature needs to be above 80 outside but it was 86 when called first and 77the most recent but they can't do anything now that they can say it's below 80. Need to pet sit as well for the weekend and even they haven't been able to manage well in the heat we had to get a hotel for the night so if you like a cold house with ac look elsewhere.

I have lived at ironwood gardens since 10/2022 and absolutely love it here. The staff is so sweet,…read moremaintenance is so helpful, and also so fast to help when a request is put in. When a pipe froze last winter emergency maintenance showed up in less than five minutes on Christmas eve. To say the staff here is dedicated to their job is an understatement. It has so many amenities that it feels like a getaway (but you never have to leave!) I plan on renewing my lease again and potentially staying until I decide to buy a home.

Awful experience. My parents applied for an apartment and the company required proof of four times…read morethe rent in salary. Since they are retired, they showed documentation of savings that would have easily covered rent for many years, not just a one year lease, but the management still refused their application. We then asked if my sister or I could co-sign and they would not allow it. This is not common practice for landlords and makes no sense. On top of that, they refused to refund the application fee even though they had told us before applying that supplemental proof of funds would be acceptable. The process was unprofessional, inconsistent, and handled in a rude manner. I do not recommend this company to anyone.

This is to let anybody knows when you try to get a apartment with this place , all they really want…read moreis the application fee and look for any lame excuses to turn you down , example credit score not high enough , and search for anything to use for that purpose going back 7 years and come up with minor credit stuff and medical bills , But if you get an apartment with them and move out they will try there best not to give you back your security deposit and will lie about almost everything even saying someone got the available apartment that a lie . So if want to lose $40 dollars and no security deposit refund , Go right ahead they will love people like you and I will be reading your reviews.

Love Redbird, the main office is very helpful. If you have any problems I would ask for anyone,…read moreeveryone is very helpful and had the answer to every question. Very easy to communicate with and the properties are ideal for college students, not too nice/expensive, but not too gross and cheap

It's horrible that I'm hearing about roaches and more. It's really bad that people or those who…read morework there ...cannot bother to take things like issues seriously! It should be taken seriously no matter rodents, roaches, maintenance, etc! I can't believe how many people have mentioned 1/5! Those people seem truthful. I don't think I'd ever be a part of this aka students or..

I would not recommend Pinecrest Apartments for anyone with PTSD as they allow their maintenance…read morepersonnel to come into your apartment with no notice to you if you are not home. I have twice had maintenance show up in my apartment without notifying me they were in my apartment. I rudely found out they had been in my apartment from furniture and my personal belongings being moved around in my apartment.

I genuinely would never recommend living here to people I know unless I hated them. You can hear…read moreeverything your upstairs neighbors are doing or people in the hall at all times of day and night. I would have guest come over and comment on how you really can hear everything. The upstairs neighbors installed their own shower head and flooded our bathroom at 1am. If you're on a first floor apartment you're guaranteed to be blinded by people sitting in their car with their headlights on at all times of night. We dreaded coming "home" to this apartment. When it came time to use our ac the company came to replace it and removed our closet door. Once they finished their work they didn't put the door back on. I had to call Maintence to come do it and it remained off for about 3 days. They tour your apartment to people while you're in the process of moving out, which makes moving out more of a hassle.

Please don't move into 408 W Vernon Ave, just for the price. If you do…read more Don't order any package most of the items won't be delivered to the address because the door is locked and don't give out keys for the mail people. No chair in the bedroom No table in the bedroom No nightstand in the bedroom No centralized air system Washing machines are all coins so be ready to pick up some coins when you wanna do ur laundry. Please visit the apartment before you sign the lease and keep in mind that the tables and chairs you see while visiting are someone else and they will take it out the day u move in. 1 star is a favor

I am a new resident, and so far I have had a terrible time with Sami. For starters, I agreed to do…read moreearly move in. I moved in and the first thing I noticed in my apartment was that there was black mold on a wall in the living room, then I found more spots throughout the apartment. So ofcourse I call the office, to get immediate help for them to clean the mold off the walls. They told me that maintenance will be doing further inspections later in the week and that they will "try" to get someone out today. However, I can't just up and leave and go stay with a family member or a friend while I wait on Sami maintenance to take care of it. I tell them this, and they are like "well you have two options, either wait for maintenance to come out and clean it or return your keys and move back in, on the official move in date." Which would've been in June. I'm sorry but not everyone has the luxury to go and stay with a family member or a friend. It's extremely shitty to disregard a residents living situation and not take care of the problem immediately and not argue with the resident and be shitty towards them about it. So I kept telling them this; that I need someone here today to clean it, because I have asthma and chronic bronchitis, and I am going to get terribly sick because of the mold. To fast forward a little bit, they ended up sending maintenance out eventually, however the manager for maintenance, was telling me that if health inspection came into the apartment, they would say it's "livable". Which that's completely crazy, I had to call the health department for normal township and the health inspector said otherwise and plus they found water damage in one of the bedrooms. Also to note throughout the entire interactions I had with Sami employees in the office, they were rude, non sympathetic and just overall disgusting towards me. Secondly, I have two cats with me at this time, one of them: I am pet sitting for and the other is my service animal. Maintenance, told them that I have two cats, Sami office employees said "Hey, when maintenance was in the unit--they noticed their was a cat. The building is actually pet friendly, but you have to properly register it and pay for it before the animal is supposed to be in the apartment. Do you just have one cat or 2? We can send the pet form to your email. It is $300/pet." $300 per pet!!!??? What the hell is $300 covering and why that much for a cat? Like I have no problem filling out a form for my service pet, and the second cat is gonna be on its way back home next week but why charge residents $300 for a cat?? Like wth, plus when I was just in the office, I was telling Natalie that I didn't know pet sitting wasn't allowed and I just can't get rid of the cat, like I was paid to pet sit and the pet will not have a place to go. She just kept shrugging her shoulders and being disgusting towards me about it. Natalie has an unprofessional attitude in general, if you have been working your job for this long you should know how to have proper customer service skills and not act rudely. Customer service is about growing rapport, being respectful and have a good attitude and a good smile on your face! Overall there is just complete unprofessionalism happening in that office, and something needs to be done about it. How can you be okay with yourself and talk to people the way I have been spoken to!!!

I've rented from AB rentals for nearly 9 years and dealt with Mrs Bonnel the entire time. While…read moreliving in a duplex in Minier we had multiple problems with our dishwasher and she said it was bad city water but never got it fixed. In the 5 years we lived there we had a dishwasher for the first 6 months. Bummer as that was a selling point to even move in there. Later we moved to Bloomington to be closer to my husband's job and stayed there for over 4 years. This place was a horribly old home with lead paint. My children got lead poisoning and the health department was involved but we were "poor shamed" so she did nothing. We also covered the cost of any and all repairs overthe years because she would bill us for maintenance even tho we rented! It was a nightmare. Also to add, when moving to Bloomington we were in a really bad area and when I asked if there was anything wrong with the place and expressed concern she blew it off and said it was an affordable family home because it was old but in great condition. All lies! The first time I mowed the grass I discovered bullet holes all over the back of the house! Do not rent from AB rentals!

The woman you deal with is very nice and friendly while you are giving her your downpayment and…read morelooking at the houses she rents but then she forgets who you are and is in and out of the office so much you can rarely get a hold of her.