Quality work, at a fair price. These guys are fast and efficient as well. We take all of our…read morevehicles here and have for years and have never had an issue. Sometimes it's hard to get a hold of them because they are working on cars but I have learned to call in and the afternoon.

This is the second time they have saved my blonde self when I locked my keys in the car. Super fast…read moreand so nice!! He was very careful with my car as well. I used them through Aaa and they are the reason I renew

Broke down traveling to Indiana. Needed to get home that night. Eric Schultz and his dad fixed my…read morewheel bearing so I could make it back home. They could have taken advantage of me, because I was in a tough spot, but instead they charged me a fair price and did a great job! Two honest men. I highly recommend.

Jeff and Eric are scam artist at its finest. I dropped my car off in July of 2022. I just got my…read morecar back today January 18, 2023. I had an engine that was bad from when I purchased the car and the warranty was covering the engine. I was told in October that my car would be done in TWO WEEKS... I waited and waited and waited for a call for one to never happen. On January 3rd I called them to ask what was going on. They said oh good news warranty covered your engine. I said yes I know they did. You told me in October it would be done in two weeks and it's now Jan. They both denied making this claim. I have witnesses that heard it. They also stated that we were allowed to make payments to them which is why we agreed to allow them to work on my car. All to turn around and BOLD FACE LIE yet again and state they never said that. They had told my wife over the phone the total without the deductible would be around $300-$400. Include my deductible would around $500 max. I was charged $1050. I paid them all the money and didn't make payments as they had once agreed upon. I talked to my warranty department and they said they sent in the invoice for the car in mid December. Mind you, you cannot do that until the work is supposedly done. When I called on Jan 3, they said it would be 2 more weeks before it was done. If you can trust LIARS to work on your car, then this is the place for you!

Absolutely the best repair experience I've ever had. No BS, straightforward and fixed my daughters…read morecar for 1/3 the amount "estimated" by the dealership! You've gained very satisfied customers.

This place is a rip off. They wanted to charge me over $100 just for a diagnosis of my engine…read morelight. Very rude over the phone and in person. I would never recommend this place. I put one star because they suck

My 2008 Hyundai Elantra has been struggling with holding a charge and various electrical issues…read more After a local tool shop ran code, my boyfriend identified a probable alternator issue. After calling around town, Ian at Butler Service Center let me know they could look at it the next day and even walked me through where to do an overnight drop-off for my vehicle. I dropped my car off after hours and got a diagnosis by 10:30 the next morning- confirming the alternator issues - and stated the repairs would be completed by end of day, and for $400. I'd been expecting $1,000 with labor in this economy, so I was over the moon. When I'd dropped my car off, I noticed they do inspections so I asked if I could send a copy of my insurance for them to inspect, they said of course, and had my new inspection sticker ready on my repaired car at pickup by 1:30. Ian received us at pickup and told us a bit about his background, nearly three decades of experience and knowledge and very personable. He even identified slight wear on one of our tires and rotated them on the house. This entire process was sensationally smooth and surprisingly stellar. Not sure if I got the New Customer Special or what, but my experience with them could not have gone better.

I'm from out of town, was in Butler to get a new chip key made at the hardware store down the road…read more Couldn't get the key made because of a maintenance light on the dash which prevented reprogramming needed to get the new key accepted. Ran down the road to Butler Service Center, they quickly cleared the light for me, wouldn't take any money. So can't testify to their repair skills, but they were very nice and treated me kindly in a momentary crisis.

This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

I'm surprised that others have had poor service here. I had a flat which I changed myself and left…read morethe punctured tire with them first thing in the morning. I ran some errands and returned in a couple hours. The flat was fixed and they replaced it quickly and left the spare in the back. The gentleman behind the counter was the same one that I spoke with early in the morning and he was helpful and courteous. Maybe when they stick with tires only they are more reliable. I can't comment on anything other than this one experience with a flat.

I took my car in for a simple oil change, and for some reason they took off the brakes to my car…read morewithout me asking them to touch it, and then managed to somehow put everything back together without one of my brake pads in the caliper, how does that happen? I have no fucking clue... save your money, go somewhere else the place is a piece of shit...

The engine light came on and the service department diagnosed some valve issues. The car has almost…read more100,000 miles on it so I was not surprised that something would need tended to on our 2016 Trax. The service person let me know that it would be two hours and the lunch hour before the repairs would be completed. I was surprised when he came back in just under 2 hours and said that the mechanic waited to take their lunch until my car was completed. I was amazed and the price was less than I would expect to pay elsewhere. I have always taken my cars for service here over the past 4 plus years I have lived here even though t is not the closest Chevy/GM dealer to me. It is because of service like this that I will continue to bring my vehicles back her to be serviced and they will get a nod for our next auto purchase.

In 2021, I was in a bad accident and unfortunately, my beloved 2008 Civic was totaled. With…read moremanufacturers shutting down during covid, it was rough finding a nice Honda with no accidents and a price that I could afford with the mileage I was looking for. I had a horrible experience with another dealership and started looking at other dealerships. That's where McElwain came into play! I was still pretty injured, so I couldn't come in until a few days later, but Tim made me feel at ease. He originally took my call about the Honda I saw online, and when I asked if it had a clean title, he not only texted me the answer, but a picture of the report. I planned on coming in the next day, but due to a change in plans, I was able to come that same day. He answered every text and informed me that he would tell me if the car had been sold, so we wouldn't drive up to find out then. He also let me know the policy on used cars due to how quickly they're moving right now- something that the guy at the other dealership never cared to do. As you can tell by now, I had a bitter taste in my mouth from my previous experience and expected every salesman to be the same. Tim was not. He went above and beyond, and every single person that we encountered was extremely friendly and eager to help. Tim was finishing up with another customer, so another guy pulled the car around. I didn't catch his name, but he was extremely friendly! Once Tim finished up, we took a test drive and all talked on the ride. Not once did I feel pressured into buying. Tim was so personable and laid back, and I got really good vibes from the business and atmosphere which made me purchase me awesome new Honda that day! He was straight forward with pricing and negotiation and it was such a painless process. Matt, the finance guy, was also super friendly and made the paperwork a breeze. He was so welcoming and never pressured me to purchase anything additional. I really appreciate that! For the first time in two weeks following my accident, I finally felt content. I miss my old civic like crazy, but I am so happy with how my experience went that I know I made the best choice by purchasing my car from McElwain. I drove away tonight no longer being afraid to drive and look forward to making great new memories in my new Honda.

I had originally brought my car in for a starting issue. That issue spiraled into other issues that…read morebegan to unfold. After speaking directly with the owner, Jack Harlan.. I trusted my car was in good hands. He made sure to go above and beyond all expectations. He worked with integrity and honesty through the entire process. I can't recommend Jack enough. He has shown us first hand that he isn't running just an average service center. He is running a business that makes a difference and truly cares for the people he is serving. My car is back up and running smoothly. Thank you again Jack!

Called your shop......asked if you worked on older vehicles (1963 Impala), lady said no. Your…read morecommercial on TV shows old cars in it.....why?