This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

My car died with engine light coming on. I called AAA. They sent Castle Towing & Recovery to tow…read moreme. What i liked was the Towing Co. Calling me directly to get my whereabouts. They were patient with me while we looked for landmarks. Jaden was my tow driver. I was originally going to have it towed to the nearest auto shop about 6 miles away. It would have been late in the day and more than likely it wouldn't be diagnosed til the next day and if parts needed, we were looking at a weekend outage to get Mini parts delivered. I was 60 miles from home, 64 miles from my trusted mechanic, and only basic AAA towing coverage (3 miles free with $7 per mile after that plus 3 percent surcharge fir a credit card). I examined my choices with a hotel stay x number days or a rental car home or just having it towed home. Jaden was very helpful with giving me time to decide and helping with my decision. He had a strong feeling the engine was locked up and, if so, chances it couldn't be repaired. He offered to directly tow it to my mechanic, giving me a ride in the process, while we looked up mileage and towing cost. I opted for the long tow and ride. Of course, I was sad but I'm a problem solver so knew this was going to be my best option time and money wise. It was easy being Jaden's passenger. Conversation was easy and made the long ride and situation bearable. He even had to sit in agonizing rush-hour traffic on I-279 towards Pittsburgh and did it with grace and humor. He took my car to my mechanic and we left it there after-hours. I then got a Lyft ride home. I made sure to tip him. Regardless of this being part of his job, it took 128 miles out of his day with a stranger to entertain. Oh, and BTW, the engine was locked up, dead forever. But the diagnosis came from my mechanic, someone I trusted, they let me keep the car there for the week til i could sell to salvage, and the car was nearby to clean out all my belongings. It was what it was and I think good choices prevailed. (P.S. I did upgrade my AAA for towing distance privileges for my current car). I am most thankful for Jaden, giving me time and helping with my options.

Three A's sent them to my house for flat tire mind you it's a pickup truck put spare on I…read moreimmediately went to tire shop in new Castle got there with spare falling off and he used power tool to lower and raise which is a no no know I have to go to ford garage because he stripped the unit with a power tool

Quality work, at a fair price. These guys are fast and efficient as well. We take all of our…read morevehicles here and have for years and have never had an issue. Sometimes it's hard to get a hold of them because they are working on cars but I have learned to call in and the afternoon.

This is the second time they have saved my blonde self when I locked my keys in the car. Super fast…read moreand so nice!! He was very careful with my car as well. I used them through Aaa and they are the reason I renew

Broke down traveling to Indiana. Needed to get home that night. Eric Schultz and his dad fixed my…read morewheel bearing so I could make it back home. They could have taken advantage of me, because I was in a tough spot, but instead they charged me a fair price and did a great job! Two honest men. I highly recommend.

Jeff and Eric are scam artist at its finest. I dropped my car off in July of 2022. I just got my…read morecar back today January 18, 2023. I had an engine that was bad from when I purchased the car and the warranty was covering the engine. I was told in October that my car would be done in TWO WEEKS... I waited and waited and waited for a call for one to never happen. On January 3rd I called them to ask what was going on. They said oh good news warranty covered your engine. I said yes I know they did. You told me in October it would be done in two weeks and it's now Jan. They both denied making this claim. I have witnesses that heard it. They also stated that we were allowed to make payments to them which is why we agreed to allow them to work on my car. All to turn around and BOLD FACE LIE yet again and state they never said that. They had told my wife over the phone the total without the deductible would be around $300-$400. Include my deductible would around $500 max. I was charged $1050. I paid them all the money and didn't make payments as they had once agreed upon. I talked to my warranty department and they said they sent in the invoice for the car in mid December. Mind you, you cannot do that until the work is supposedly done. When I called on Jan 3, they said it would be 2 more weeks before it was done. If you can trust LIARS to work on your car, then this is the place for you!

I have been using Knucklebusters for several years. I needed tires for my Fit. Jeff got tires and…read morehad them installed for the best price. I checked several places' prices. I needed the car checked for a trip to OK. Jeff always checked and gave the Fit a clean bill of health, fresh oil and top off for a minimal cost. When I needed parts ( most recently-shocks), the install was quick and the entire bill was way lower than what other mechanics were charging. MOST IMPORTANTLY, every visit I was greeted warmly,shown to a waiting area, and treated respectfully. Jeff always took time to listen and guide me through to the best care with total kindness. As an over 70 woman, that is a rare occurrence in the business world.

Horrible condescending tone over the phone. Extremely rude and not worth the cost or headache…read moredealing with this shop. Couldn't even communicate my cars problem without being interrupted and talked to like I am an idiot. Would recommend their competition.

Very professional and no nonsense . hard-working people…read more Very quick service this for many years self change tires. Eric Beernink

I had a flat tire and the dealer could not get the tire until the following week. I went to Butler…read moreTires For Less and they were able to order the tire the same day for a good price and offered another one at a lower price. We have always had good service and quality for the last 20 years. Highly recommend the place.