Does not answer the phone. Poor professionalism. Had some fraud activity on my account and was not…read morehelpful.

Very busy bank. Plenty of parking but kind of hard to get to coming from Walmart. It seems that…read morethey don't answer phone when I call them too. It is kind of hidden from main road and interstate. So, if you don't know it is here you might miss it. However, customer service is of the utmost when they get to you. Always a smile from a pretty face when entering too.

Initially I enjoyed the idea of dealing with a local bank but sadly most everything about this…read morebank, at least this branch, has been difficult for me. Examples include restrictive transfer limits, a website that is difficult to interact with, and most importantly, not enough cash in the bank. I will be moving my banking elsewhere. Oh and no Saturday hours for the drive through.

Mrs. Collins is a SUPER STAR! My wife and daughter visited the Ooltewah branch to open a checking…read moreand savings a count for each of us unannounced. Mrs. Collins and her staff treated us like family and took care of all of our needs and explaining every step of the process

Was debating bringing my banking to Truist and was referred to their Premier banking..No call back…read more Scheduled an appointment online - no call back. Left a vm, no callback.