Does not answer the phone. Poor professionalism. Had some fraud activity on my account and was not…read morehelpful.

Very busy bank. Plenty of parking but kind of hard to get to coming from Walmart. It seems that…read morethey don't answer phone when I call them too. It is kind of hidden from main road and interstate. So, if you don't know it is here you might miss it. However, customer service is of the utmost when they get to you. Always a smile from a pretty face when entering too.

This place will screw you every chance with fees. Plenty of other banks have sign up bonus to do…read morebusiness with them. And no fees. Managers make awful customer relationship decisions, Eric Neff especially. He's willing to let a 7 yr customer whose family was a founding member of millennium bank over 25 yrs ago leave over $64 in fees. Their ATMs suck. Cash won't get deposited till sometimes 4 days later in ATM. The app is a complete joke that is often completely shut down. Do they ever offer any compensation due to their tech issues? Nope, only charge you if they can find any reason. No wonder their lobby is completely empty. Worst option I've ever had for banking.

From the owner: Community Trust & Banking Company is a locally owned and operated bank that provides a range of…read morebanking and investment services to consumers, small businesses and commercial organizations. It offers checking, money market and savings accounts, debit cards, ATMs and overdraft protection. The bank also features certificates of deposit and individual retirement accounts. Community Trust & Banking Company provides loans for automobiles, recreational vehicles, boats, loan tractors and personal use. In addition, the bank offers various additional services, including free Internet banking, monthly statement, cash management, electronic bills payment and direct payroll deposit. Community Trust & Banking Company is a member of Federal Deposit Insurance Corporation and maintains a location in Ooltewah, Tenn.

Was debating bringing my banking to Truist and was referred to their Premier banking..No call back…read more Scheduled an appointment online - no call back. Left a vm, no callback.