We have been personally banking with Tvfcu for 20+ years and had a business account for 7+ years…read more We have had a few bumps in the road but each time there was a bump it was handled with expert care and service. We like the hours and ability to bank up until 7 PM if needed. The value of having great help both inside the banks and virtually with the tellers or video chatting on your phone proves to be valuable both in business and personal accounts. Thank you! Michael Wiles of Wiles Foot and Ankle

I haven't been using your online banking in a few years. Signed up again and explored the Your$…read moreDigital Banking. It seems very user unfriendly and sourced out. Just another place to end up getting hacked.

They are the best of the best. Small credit union with small town feel. It is a place where…read moreeveryone knows your name walking in. I truly enjoy this experience going with this credit union.

Great local service. Avoid those larger corporate banks. The staff is always friendly and helpful.read more

I stopped by twice within the same week for a cashiers check and to get a paper notarized…read more Charlie Bono notarized my paperwork and has me in and out within minutes. The tellers were courteous and prompt each time I went in. As a customer I appreciated their efficiency.

After thousands of customers, the 2.0-star rating for the Wells Fargo branch at 739 Battlefield…read morePkwy in Fort Oglethorpe appears to be well earned. I recently had to handle a sensitive family financial matter involving multiple accounts after a death in the family. While I understand these processes can involve internal procedures and compliance requirements, what should have been a manageable banking transaction turned into nearly 7 hours across two separate visits just to gain access to funds that should have been straightforward to retitle and transfer. The most frustrating part was not the process itself. It was the complete lack of teamwork and leadership inside the branch. The one employee who consistently demonstrated professionalism and genuine concern was Edi. She clearly cared, returned calls, followed up, and did everything she could to move the process forward. Unfortunately, she appeared to be left largely on her own to navigate a complicated internal system that she was still trying to fully master. Rather than proactively supporting her, others in the branch seemed content to wait until asked for help. Nick, who clearly understood the systems better than others, chose at one point to raise his voice at me during the interaction instead of helping de-escalate an already frustrating situation. That kind of behavior toward a customer dealing with a family death is unacceptable under any circumstance. The biggest disappointment, however, was the leadership. After more than 3 hours waiting during my second visit, Assistant Branch Manager Erik finally approached me only after being prompted to do so. His initial response was essentially that there was nothing he could do. No apology. No ownership of the situation. No effort to actively assist the employee struggling through the process. He quickly offered to let me file a complaint, but offered very little actual leadership until it became clear the issue would have to be resolved before closing time. That was the moment the urgency suddenly changed. At any point during those hours, leadership could have stepped in, checked on the situation, supported their employee, communicated proactively, or simply treated the customer with empathy and respect. None of that happened. One of the reasons organizations decline is because of the behavior leadership chooses to tolerate. This branch does not appear to suffer from a lack of intelligence or capability. It suffers from a lack of accountability, teamwork, urgency, and customer care. If Wells Fargo corporate leadership reads these reviews, they should understand this: Edi is not the problem. The branch culture and leadership response are. If you cannot avoid Wells Fargo altogether, I would strongly recommend using another branch.

I've had amazing service and service that was awful . It definitely depends on who you talk toread more

This Synovus Bank branch on Market Street in Chattanooga is a good place for all of your banking…read moreneeds whether it be a small transaction or a more complex one. The staff here knows what they are doing and makes everything very easy and simple for their customers and keeps everything moving when you need to be on the move.

From the owner: We see potential everywhere, every day. It inspires us, gets us going, and drives us to help you…read morereach your financial goals. Synovus provides solutions in commercial and retail banking, investment and mortgage services to corporate, small business, and individual customers. Whether it's asset management, small business loans, corporate banking or personal wealth management, our financial advisors are here to develop customized plans to fit your needs. Visit Synovus today in Chattanooga, TN.

I would recommend CFFCU to everyone. Great, friendly service every time I have been in. I just…read morerefinanced my home and they were very efficient and I got the best rate in town! They took care of everything, I just showed up to sign. I have auto loan with them as well. Give them a try!

I have used CFFCU twice since 2015. First loan was for a motorcycle which I paid off with no…read moreissues. The second loan which is current, I got a great rate with no issues. I paid the first loan without any payments being late. Onto the second loan where this month my bank account was compromised for a 25.00 bogus echeck. I had to change accounts etc. I had a payment scheduled to CFFCU which didn't go through due to the account being on hold. I called CFFCU to let them know what was going on and asked if the late fee could be waived. Soon as I asked that, Terri acted like I was lying and asked if I had proof, which of course I have plenty. When I said I did have proof, she stated that it was against Federal law to wave late fees due to possible discrimination. WHAT??? I've never had a banking institution under those circumstances refuse to waive a late charge. Needless to say, due to her attitude and lack of willingness to help, I will never get another loan here nor do I recommend this institution. I don't like being accused of lying, and I don't like being lied to. Stay away from this place, something isn't right...

Not generally Crowded, efficient people, fast turnaround, nearby free parking, best I have seen in…read moreChattanooga Area. Far better than Hamilton Plaza B of A center. Tony P.

Nine times out of ten this branch is closed for no apparent reason. I can not count the number of…read moretimes that I have driven to this bank to do business and there is a sign posted on the door saying that "due to circumstances beyond our control, we are closed today." This is a branch in the heart of downtown and located in a major financial center building, you would think that it would be open due to its location. I understood staffing issues were real during COVID and unforeseen closures do happen, but last time I was able to go to this bank and comment on the frequent closures, they assured me that it would never happen again and that they had systems in place. I am very frustrated and honestly surprised that at the end of 2021, they do not have better protocols and systems in place to stay open. This bank sucks.

Great customer service bankers take the time to help you, and they also have Spanish representativesread more

From the owner: We are committed to creating a better bank, and we will continue to work hard and capitalize on…read moreopportunities that build value for our shareholders, clients, and associates. Founded in 2007, SmartBank is a full-service commercial bank providing banking, investment, insurance, and mortgage financial services, with 42 branches spanning Florida, Tennessee, and Alabama. Recruiting the best people, delivering exceptional client service, strategic branching, and a disciplined approach to lending have contributed to SmartBank's success.