"Decent gym in strip mall on Hillsborough Rd, Durham" My regular gym has been closed for renovations, so I've been coming here for a few weeks now. A one-month guest membership was only $60, and it was super-fast to sign up. As the other reviewer said, it's not a "high-end" fitness center, but it's certainly acceptable. They had some group exercise classes, but I didn't really look into those. Median age of people I've seen there (~6:30-7:30am) I'd guess is ~35-40 years old. Positives: + Active but not crowded. Never empty, but never hard to get a piece of equipment at the times I come. + Extensive equipment I used was mostly reasonably new and/ or well-maintained. LOTS of treadmills, tons of both machine and free weights, areas for aerobics/ stretching, etc. + Curtained individual showers, even for the men, with soap provided. + Clientele and staff are friendly but not chatty-- perfect combination. Potential negatives: - It's a bit dark inside-- not so much from lack of lights but from the paint. Not in a bad way, but just not really bright like at other gyms. Perhaps some people prefer that... - They play the music too loud. I don't mind their choices, and it's not painful or anything, but I'd rather listen to my own music on my iPod than their selection, and it's played loud enough to make it hard to ignore their music. Things not provided: - Must bring your own lock for lockers - Must bring your own towels. Synopsis: Perfectly happy with this place as a fill-in for my regular gym. If they had a pool, I'd even consider it as a possible replacement. A-OK. read more

I emailed a trainer several times about possible one on one training and he was like whatever and never responded. If you just opened a gym, wouldn't you be trying to get new business? read more

Gym's ok but don't trust them blindly with your credit card! Every gym makes it hard to cancel your membership. But these guys go the extra mile to trick you. A year ago we signed up for a 9 months membership. We were planning to move out of Durham after grad school and specifically told them that we won't renew after the term ends. A few weeks before the end of our term we came to a reception and asked to cancel our membership. A person at the reception looked into our records and told us that our membership will be cancelled automatically and we don't have to do anything. We thought it's been taken care of but a couple months after we moved out we discovered that this gym still charges us monthly. Apparently to cancel a membership you're supposed to send an email with a request. We did that and they cancelled the membership but they haven't returned us $120 - what they've collected since we asked them to cancel it the first time. I've been calling them for weeks and they eventually returned half. I lost hope to return the other half. Like I said this gym may be ok for you. But keep in mind these guys are acting in bad faith: read the contract carefully, don't trust what they say, be prepared for unexpected charges. read more

Manager is a caring, great guy (Patrick). Good seniors class!! Very good instructors. Patrick is so very helpful if you have any questions or any problems. read more

Worst gym experience ever, especially with canceling a membership. Would not recommend this gym to anyone. The only part of the gym that was great was going to Christin's classes, she is awesome! read more

I've been a member of a bunch of gyms over the past few years (as happens when you move frequently), and as a result I've had some pretty bad experiences and some pretty good experiences. I rank Millenium Sports Club near the top as it has pretty much everything I typically look for in a gym. It's affordable (and they have a bunch of discount deals to try and help your wallet out), you really never have to wait forever to use a piece of equipment or some weights, it's clean, and the staff is always super friendly. Plus there aren't a bunch of trainers trying to push personal training sessions on you (they offer the usual free training session when you join, but totally leave it up to you whether you ever want to schedule one or not). The one qualm I have is that the dumbbell area is not terribly large, so there are times when all the benches there are taken. However, there is another entire room of plate-loaded machines that is usually pretty desolate should the other area be packed. Also there is not a ton of cardio equipment, but there is also never a wait for machines either. It's not a high-end posh club, so you don't get a smoothie bar, personal towel service, a flat screen HDTV on each piece of cardio equipment, a complimentary palm reading, or some of those other services that some ritzy clubs offer. But then again, that's not what you're paying for here. If you want a chill, no hassle club to lift some weights, take some classes, or hit up some cardio, then Millenium Sports Club may be worth looking into! read more

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The staff is friendly and helpful. Great variety of machines, classes and free weights. Members are a good group of people and vary in age,shape,fitness level and gender. read more

This has been the worst gym experience I've ever had. I fulfilled my contract and asked to cancel. I was told my account was frozen, yet they continue to charge my account. I have now been charged 3 additional months. They have been very unfriendly through the entire process. DO NOT GET A MEMBERSHIP AT THIS GYM! read more

Update: HORRIBLE. I moved and cancelled my membership and got an email saying August 5th would be my last payment yet I was charged again in September. I called the gym and they were super unfriendly and gave me a number to call. I called the number (had to wait until Monday, they don't take calls on the weekend) and was yet again directed back to the gym. I called the gym again and was told the owner could only deal with money but here is his email address. And I still haven't gotten my money back. BEWARE OF THIS PLACE! see my old review on how they charged me double one month before. Not a fan of this place. It's really close to Duke which is a plus for me but the gym itself is not good. It is small so it feels really cramped and dark. Not many of the front desk people are friendly or helpful. The whole atmosphere makes me feel uncomfortable. Parking is cramped as well if you go during peak hours. Also, my credit card company sent me a new card and my old one was cancelled without notice so this gym charged me a hefty late fee since they couldn't charge my old card. I updated my information right away and explained what happened but they would not give me my money back. I switched back to planet fitness and make the drive to chapel hill now. Their rates and overall quality are so much better. read more

Great environment and staff. The owner Patrik is super aware and friendly to all the customers. I love how the environment of the gym is extremely personable. The community of Millennium is what makes it special and keeps me coming back. read more

I recently received a derogatory filing on my Trans Union credit report that is based on fraud and also violates both the FCRA and the North Carolina Statute of Limitations for a membership cancellation in November 2012. This is your notice that I am turning this action over to the NC Dept of Justice. You do not have any documentation to substantiate the claim based on my credit file because you has acted in bad faith through fraudulent methods and do not have any documentation. read more

For the record, I have been a member of this gym for years. However, recently the management sucks. I have noticed that some of the people hired at the front desk do not know how to speak to customers as they enter the facility and mostly concerned with their cell phones. Secondly, I have attempted to cancel my membership. It takes "at least" 30 days to freeze your membership. Then when you decide to CANCEL your membership another "30 days" and then they want to charge you an extra month for the cancellation. Please be advised that this extra month of fees was never discussed when I asked about freezing and eventually cancelling my membership. You can never speak with a manager, they are never there, or they want you to communicate via email. VERY SHADY BUSINESS PRACTICES, NO WONDER EVERYONE IS LEAVING FOR PLANET FITNESS. read more

I wish I could give a better review. The gym was fine, never overcrowded. I don't like waiting around for equipment. The equipment was well seasoned, some of the stuff in the weight rooms could use some work, but it was convenient and not too expensive. The problem came when I realized we weren't using the gym anymore and I gave our 30 day notice at the beginning of the month, same as when the monthly payment was being deducted from our account. The problem is that Millenium has contracted with disreputable bill collecting services. And that it appears that there is terrible communication between staff and the billing company. I called to cancel my membership. Gave my name and was told I had to send an email. I sent the email (why couldn't the person who answered the phone put me through to someone who could process my request or at least let them know to call me back?). Although, it shouldn't take 30 Days for communication to close an account in this day of modern technology, we gave it. Next thing I knew we were getting nasty phone calls and emails in super large print. Very threatening! Our credit card had been closed, so they couldn't take another month of fees. Sure, there was a mistake I contacted the service to explain when we had canceled and they abdicated responsibility. So I called and emailed the gym. I have sent both locations documentation to show we did it all correctly. Still getting nasty notes from the collectors 3 months later and though I've left my name and address with the gym I've never received the courtesy of a response to my concerns. I understand small businesses need to make ends meet, but this collection company clearly makes its money by collecting exorbitant late fees using menacing tactics. I bet none of the money even goes back to the gym. They need to sever this relationship or they will never have anyone come back to them! read more

Really comfortable environment. Knowledgeable trainers. The best classes in Durham and are only $5 if you're not a member. I took several classes here before becoming a member and just really liked the vibe and people. Eclectic mix and welcoming to all. It's the only gym I've been in that doesn't smell and is always clean in every area. read more

I've been a member for several years now. I admit at first it was not a very impressive place. But for the last year or so they have been making a lot of improvements, both in the facilities and in the class offerings. If you haven't been here in a while it might be worth your time to check it out again! read more

Best gym ever! I have been going here for quite some time now and I've enjoyed every moment of it. Everyone is so nice and friendly. It's such a great environment to exercise in. My favorite thing about going here is the classes! I have been attending Jessica's zumba classes for the past few months and I am obsessed! Her classes are so much fun and her energy makes them even better! I also love going to Christin's classes. She is such a good motivator and I think she's absolutely hilarious! If anyone is looking for a good personal trainer, I'd definitely recommend Christin. You will not be disappointed! read more

TERRIBLE customer service. The Manager, Patrick, is extremely unprofessional and I was appalled by the way in which he spoke to me as a past member. I asked the gym to cancel my membership two years ago, which was not completed, resulting in a large outstanding payment. No communication was provided to me before sending my two accounts to collections. Why did I have two accounts, why wasn't I contacted about missed payments and why wasn't I spoken to with respect? Do not go to this gym if you plan on cancelling at any point in the future as it is unreliable as to whether they will properly close your account. read more

If you're looking for impersonal and sketchy business practices, this place is for you. It's not the most overtly terrible place - vague "start dates", which make the 30 day heads up you have to give to quit the place pretty tricky, trying to pass off a leaky and extremely gross tile enclosure for a "steam room", and *terrible* group classes. Oh, and let's not forget when I tried to blow dry my hair with the "complimentary" hair dryer when it literally disintegrated in my hands, the back falling off and burning my thigh. It's one of the cheaper options for the Durham area, but I wouldn't say you get what you pay for. Something about the lack of personality of this place just makes me hate going there. Also, I was surprised to not see hardly any ladies 20-35 here. Until day 2. Gawkers are EVERYWHERE here. It's just brimming with douches. It's uncomfortable and I would say I get approached at least every 2nd visit, once by one of the managers. Just don't. read more

My daughter and I have been searching for a gym to join. We walked in to get prices. The lady at the front desk looked at us like we where disgusting to her and she did not want to help me. She should not be at the front desk working that is for sure. read more

I love Millennium Sports Club, and have been a member for about three years. If your goal is to get fit in a well-maintained, CLEAN, friendly, diverse environment, then this is the place. The new owner focuses on what is important: replacing and repairing all equipment, deep-cleaning, safety, and appropriate repairs. People are respectful here whether it is between diverse age groups (lots of active seniors) or men and women (not a meathead magnet.) The longer I have belonged, the better the place has gotten. I have never been able to say that about a gym. Contracts are fair and transparent, and the managers are helpful in dealing with any issues (rare.) Bring your own towel and drinks. Prepare to enjoy a workout surrounded by people of healthy body and mind. Come often enough, and there are people who will encourage you regularly and miss you when you're gone. True story. read more

Pros: variety and quality of group fitness classes Cons: front staff seem less than knowledgeable I came here looking for a good place to take group fitness classes. First off, this is the only gym I've ever encountered that lets you take classes without a monthly membership for a reasonable per-class fee ($5), which I think is awesome. So that right there earns them at least 3 stars in my book. But their customer service could use a little work. It was my first visit to this gym, so when I got there I asked at the desk about the boxing class I wanted to take, however the staff member ended up leading me to a room where a totally different class was going on. Since I'd never been to the gym and was already late, I didn't want to wander around looking for the boxing class, so I stayed for the circuit training and had a good time in the end. On my way out, I asked for a current class schedule and had some other questions about membership, but was told (by a different person at the desk) something along the lines of "I only work here two days a week so I don't know anything and can't answer your questions..." Not very helpful. The gym looked like it had tons of good equipment and I liked the class, but as other reviewers have said, it seems like the big weakness is the competence and attitude of the front desk. If you are looking for good group fitness classes -- wide variety and many different scheduling options -- I would definitely check this place out. read more

The gym itself its okay. For the most part it met the needs that I was originally looking for. However, due to medical issues, I have been doctor ordered not to do most of the things that you would use a gym for. For the medical reasons, I tried to terminate my contract over a year ago to no avail. Now I am forced to deal with a collection agency for gyms. I have been trying for over a year to get this issue resolved with management but have just been going around in circles. Due to the management staff, avoid at all cost. read more