Eugene Holdgrafer is simply the best! We have been with him for many years and he always gets us…read morethe BEST deals for both auto and home insurance. He responds right away and always has the best attitude. He is honest and extremely knowledgeable about all things insurance. He makes everything so easy! If I could give him 6 stars I would! HIGHLY RECOMMEND!

We have doing business with Udell Insurance for years. In fact, Eugene has been our agent for 20…read moreyears. Eugene is well informed on car, homeowners and earthquake policies. He is readily available to discuss any concerns and works with clients on any available discounts that might be available. I highly recommend this agency. We use the Westlake Village location.

Spoke with Lynell Rizzo she was very helpful and knowledgeable. She was able to answer my…read morequestions. Ive been a customer for over 10 years now.

Hey folks, Since I…read morefirst got my insurance when I was 16, now retired, I've been dealing with these great, caring associates. Trish Villagomez is the best, she watches my every cost. I highly recommend them, they're 2nd to none. Mike H.

I have had my car insurance through Van Duzer & Associates for 5+ years and I always get the best…read moreprices (I shop around once in a while, just in case). I am very pleased with their services and highly recommend getting a quote.

DO NOT do business here; look for a better place. She is rude and unprofessional she will use her…read morepower to hold you and make you miss payments

Disappointed; very bad customer service. I did my insurance with them and they charged me double…read morethe price. Then, I later realized that I was driving without insurance because of an error on their part! When you call to get help, they always say that their computer is not working and that they will call you back, but nobody calls.

Agree with previous review. After 8 years I've moved all my business and filed a complaint with…read morethe state department of insurance. In the beginning the service was good. But they had a second agent in the office. He left a couple years ago and the bottom fell out! The 'office girl' cancelled my homeowners policy by 'mistake' and unknowingly I was left without coverage for over a year. mr Karp refused to apologize or even write a letter for my mortgage company. In his words- 'haven't you ever made a mistake? We've done as much for you as we are going to do. ' Do yourself a favor- Go somewhere else for insurance - it's not worth the risk or aggregation. PS I went directly to Travelers to complain and sent them the papers filed with the state DOI. they promised to investigate and assured me travelers doesn't operate with agents like this.

We have been with Karp's Insurance more than 20 years. He and Gloria were truly helped us a lot…read moreregarding the cars and home Insurances. They were always responded either by phone calls or Email back to us as soon as they received. Mr Karp reached out to us soon after our daughter got involved in an automotive accident. He showed us the concerns and to make sure our daughter was alright and offered anything that He could help. He took care our daughter's car and car rental as soon as we called him. Thank you so much for going extra miles and answered all our questions. You were a very true trooper and always looked out for us not by saving money alone, but helping the other customers too..Thanks

5 stars doesn't express the gratitude for the help I've received from William. His service and…read moreexpertise is unmatched. I had to switch from the other insurance agency after giving my business to them for 7 years! They left me hanging almost with no homeowner's insurance coverage when Mercury sent us a notice over 6 months prior to the expiration to comply. The assistant of my agent kept saying they will take care of it and everything "should" be fine with the information they provided them (which was inaccurate). I followed up with them every 3 weeks and they kept saying because of "covid" everything was backed up but don't worry, they will take care of it. Come one month before my insurance expired, they BLAMED it on me for not willing to pay for inspection fee in order to continue my coverage. I was baffled! I asked several times if the appraisal inspection was enough as proof, they said, "yes". In the end I was blamed and left defending for myself and trying to get an inspection done, which i would have paid for but the availability was 2 weeks and I may not have enough time to get the documents processed. I could run into the risk of not having any coverage!!! Yet, the agent just said, well, are you going to do it or just pay $700 more for the last minute insurance they helped me pulled up? I felt I was held in hostage. I called several insurance agencies and they all took days to get back to me with a quote. I felt like I was treated as just a number or customer. It is like an answered prayer finding Broadway Insurance Service. William was super busy, but when he gave me the time he will get back to me, he fulfilled his promise. He didn't make any "excuses". William took the time to explain what I am buying into, what was covered and based on my family situation, recommended us to buy another umbrella insurance to make sure I have my family needs covered. Moreover, he was willing to go the extra mile to work out the contract on his day off so I would not be concerned about not having coverage. I was so touched by his service. I switched over our homeowners, landlord, and auto-insurance. We were so glad we did. 2 months after switching, my lender sent over an unreasonable request for me to provide proof that our home insurance that has "wind" coverage. Our lender went ahead and bought a very expensive coverage for us in escrow. When I called lender, they were making all kinds of procedures for me to provide proof and transferred me from department to departments. It took me more than 4 hours with the lenders that I decided to call William to see if he can speak to them over speaker phone while I was finally able to speak to the manager of the lender. William provided his cell phone for his contact and picked up right away when I called! It literally saved me another 4 hours to get to the right person at the lender. With his expertise, William firmly explained that in California, it is covered unless there are special items listed like Earthquake that is not covered. The lender tried to give me another department to submit proof and would have took 4-5 weeks to process the request. William just took it from there and said he will take care of it for me. With 2 kids, the assurance was everything! Within 1.5 weeks, it was taken care of. During that whole time, William would send me email updates of what was happening. I had so much PEACE to know William would take care of me and my family. He is like family now. I can't express the gratitude for his help. Over the past 16 years, I've deal with 3 other agencies, NONE can match Broadway Insurance Service! If you are deciding to switch because you are not treated with the respect and attention from your current insurance agent, don't hesitate, just call William. You won't be disappointed. I wished I would have done so sooner instead of trying to be "loyal" to the company that didn't care a damn about my business or relationship with them.

I've been a client of William at Broadway Insurance for over 11 years, and the experience has…read moreconsistently been outstanding. What sets William apart is that he genuinely works in your best interest. He takes the time to look for quality insurance options that fit your specific needs, and I've always trusted his guidance completely. With William, it never feels like he's trying to "sell" you something -- it feels like he's working for you. That level of integrity means a lot. His demeanor is calm and steady -- almost monotone at times -- but he's always friendly and approachable. He listens carefully, explains things clearly, and makes the entire process easy to understand. Over the years, he's helped me with everything from condo insurance to rental property coverage. And when it comes to earthquake insurance? William has come through for me time and time again with quotes and coverage options that no other agent in California has even come close to matching. I know that sounds like an exaggeration, but it's not -- it's 100% true. One of the most important things when dealing with insurance is trust, and I've always felt that with William. He doesn't just send you a number and expect a yes or no -- he walks you through the details, explains the differences, and makes sure you understand what you're choosing. He's thoughtful, considerate, and exceptionally knowledgeable. If you're looking for someone who will actually listen, ask the right questions, and take the time to find you the right solution -- reach out to William. Say hello. Explain your situation. I think you'll quickly see what I'm talking about. He won't rush you, he won't talk over you, and he'll get back to you with real options. I can honestly say -- you won't go wrong. Guaranteed.

Frankel & Associates is an exceptionally good group, and I strongly recommend working with them…read more I've had some hefty challenges and bad experiences over the past year with other insurance brokers. I found my way to Frankel & Associates in a panic and not only did they pull through, but they jumped into action immediately. In fact, they stayed late the first night I called to help me move urgently. In particular, I want to call out Cynthia and Sharon. I felt like the most important (or even only) client in their entire company, and I was just looking for a modest duplex policy. Weeks later, I reached out again for some help with the policy, again in a bit of panic, and they immediately sprung into action, made me feel assured and valued, etc. They will have my business for as long as I can foresee.

Best Insurance Broker ever. Fights for you like there is no…read moretomorrow, and gets you the best deals.

Zoe is amazing. I had been calling back and forth all week to Gary while shopping for a car, but I…read moredidn't make the decision until Sunday when he was out of the office. The dealer required I had paperwork to drive off the lot. Gary responded right away on a Sunday to let me know he wanted my business, but would have Zoe take care of it. She processed everything, texted me, and faxed papers to the dealer so I could drive off the lot. Within an hour of contacting Gary, Zoe took care of everything for me. They are amazing!

had to call 3 times to get through as they were not picking…read moreup. guy on end of phone sounded hurried and semi confused or distracted. he was not going to give me a quote but pass onto someone else who works from home. she didnt call im moving on im not chasing these guys to give them my business.