Sincere gratitude for the exceptional care Dr. Elson provided to my pets. While he previously treated my Australian Shepherd wonderfully, I am especially grateful for his recent help with my four-month-old kitten. Thank you for fitting us in for a last-minute appointment this past Saturday. Your quick diagnosis and successful surgery just an hour later truly saved his life. I am extremely grateful for your dedication and skill. read more

This was my second time coming to this vet for a wellness visit. Last year, I waited a ridiculous amount of time, but I could tell it was backed up and one of the vets even apologized to the whole waiting room. I figured there may have been a good reason for the hold up so I decided to return this year. It was not busy like the last year, but for some reason I still waited a half hour to be taken back by the tech and almost another half hour for the vet to see my dog. There was only one other dog in the waiting area who was there for just a tech visit. Fix the scheduling system so people aren't wasting their time. No one should have to spend over an hour at the vet for 10-15 minutes of being seen. I won't be returning. read more

We started going here in 2020, and initially had a good experience with both our dogs. This year has been a disaster though. When I brought in my dogs for their vaccinations, they completely missed the date of one of my dogs rabies vaccination and he ended up being unvaccinated for months. When I called them about this, the person who answered the phone didn't apologize and was very flippant about it. I had to advocate for an apology, and it was only at that point that they offered to comp the cost of the appointment. Then this month, one of my dog's was sick, and I had to wait three days for an appointment b/c they had only had one vet on staff. We finally got bloodwork done and I was told we'd hear back from the doctor the next day. I called at 4pm the next day as I hadn't heard anything (mind you, my dog still is sick), and they weren't able to tell me anything. I then had to call back again at 11am the following day, and a diagnosis of diabetes was delivered over the phone by a receptionist - with no empathy, no explanation, no walking me through a care plan, or what to expect, etc. They then told me I had to go to ANOTHER vet down the road to learn how to administer insulin. It was horrendous, and to this day, no one has called to follow up to see how he's even doing or what the status is. All that to say, we're now happy customers down the road at Noah's Ark Animal Hospital. They are kind, professional, knowledgeable, caring, and generous. I recommend them as an alternative to this place. read more

I give this place no stars. On their door they should put a sign up that says, "Vets in training". To warn other pet owners. Very bad communication in the office. Nobody seems to work together to help with the symptoms or diagnoses. I had a different vet every visit. Should have been a big red flag, he is my first cat. But I always came prepared with videos and all I could think of to help them see my experiences. My 2 cats both have Trupanion health insurance, I was always opened to do and test whatever needed to be done. They failed my 7 year old Bengal cat, he died today in their care. They have also had excuses after excuses, basically calling me a sucker. In the end I find out that they said vets in the office don't know how to treat this breed of cat I had. My cat is an F7 Generation Bengal which is considered a completely regular domestic cat. He was their May 2022 with opened mouth breathing, this so called Vet did nothing I found out recently that she was young and new vet, basically learning on my animal as a stuffed animal, that could care less. I later called the office in frustration wanting to get my office visit if $60 back. I said It was a waste of a visit I told her. One of the ladies at the front desk gave me an excuse and then told me I couldn't get refunded. To now find out she was in training!! I've done tons of research on heart failure, Bengal cats heart failure is no different then any regular cat symptoms. Their internal organs and symptoms are no different. I went with video's and also his heart rate and Rest breathing Rate was also normal. I could tell he was uncomfortable on and off that's why I took him to the vet. His home heart rate was in the 140 to 160 range and his Rest breathing rate was also normal, it was 27 steady breathes. Seemed to have no stress in his numbers. He has also been the same weight, no weight loss. Eating pretty normal. I told them everything today and showed them every video. Today, his visit was supposed to do a heart blood test and X-ray. They didn't do the heart blood work before working on him to see what the function was. They went in and start to get the fluids out. The week before they did just regular blood work, once again no suspicions of any heart issues, with a lot of recent and past symptoms. This year he has had a more then usual coughing, seems to be uncomfortable, if I knew no cough of a pet is normal, in May 2022 open mouth panting breathing, X-rays saying and treated for bronchitis, no blood work or heart blood test. These vet push for people to go to vets with symptoms. Well this goes to show, you can't even trust them. They all want that big fat Vet pay check and be able to get away with taking the life of a family member MY KID! I am concidering to have an autopsy done! What they told me was they went in to remove fluids, I was told he has a tumor on his heart and that caused him into heart failure and died! For the one to many times of excuses it's hard to believe anything they say. It's all just a big joke to the staff in the vet clinic. read more

About two years ago, my dog started having very bad breath and her teeth started looking stained. I asked Dr. Chris if I should have her teeth cleaned, he said no her teeth are fine, try Greenies dental chews. Next year, it's getting worse, so I ask again. He tells me to try Whimzees dental chews instead. He told me two times, and I quote, "Don't waste your money on a teeth cleaning, her teeth are fine". Over the winter we noticed her bottom teeth were loose so I made an appointment to have her teeth cleaned and looked at. When my husband picked our dog up, they had pulled almost every tooth out of her mouth. The vet who did the surgery told my husband, again I am quoting word for word, "Did you ever consider having her teeth cleaned? Her molars were rotting out. Whoever her vet was really dropped the ball because anyone could see they were in bad shape". Come to find out, the vet who did the surgery was Dr. Chris, the same vet who told me not to have her teeth cleaned!!!! I literally cannot make this up. I was very upset and called and explained the situation, the receptionist had an attitude and I was told the office manager would call me. No call. I called again, I was told the office manager would call me back. Again, no call back. Dr. Chris should lose his license for what he did to my dog. Please do not take your pets there!! read more

I was recommended Mill Plain Vet from a friend after I was unhappy at a previous vet office. They are wonderful. Between well visits, repairing my dogs ACL and helping him transition when he got cancer they were always there. I am grateful to all of the Dr's and staff who cared for him. Lovely people. read more

Very sad that Dr. Steinmetz retired and sold his vet clinic to a corporation. We've been going there for 27 years with five different dogs. I called today to get an appointment for one of our dogs who is dying and they referred us to two other vets since they couldn't fit us in. Seriously, after 27 years! Absolutely no customer courtesies or consideration. Totally appalled and disgusted. We will no longer be clients there. read more

I brought my elderly dog here 2 months ago. Asked them to do everything needed as it is difficult to transport him. Well 2 months later I want to board him and the boarding center says he's missing a shot and is way over due for fecal. The vet should inform me of this, not the kennel. Anyway I call to make appt. they tell me no appt for shots just call and someone will come outside. Sounds easy right?? It's been an hour, I'm still in parking lot waiting read more

Last Saturday, my dog Bello was very ill. I was not entirely happy with the previous vet, and my daughter and I took our hemorrhaging boy to Mill Plain Vets. He was clearly desperately I'll, and I feared the worst. A week later my best companion and loving family member is lying beside me, alive and recovering. I can dream again of our walks and yet un-tried explorations and of future travels with my best buddy; prospects that were all the sweeter to imagine his enjoyment of them with me seemed bitter and flat. Bello is alive today, with hope of a few more good years with my loving, patient, gentle good boy because we went to Mill Plain Vet. They will always be our vets from now on. Our gratitude is profound. The standards of care at Mill Plains Vets is of the highest. They combine professionalism and heart to a rare degree. They were professional in their expertise and integrity; gracious and understanding to my daughter and me; and, perhaps above all, kind and caring to my gentle, sweet boy. He was suffering and dying, and must have been confused and scared. He is a loving boy who does not like being apart from us. The warmth and kind understanding of the staff reassured him. I think he knew from that that they were helping. I can not convey adequately our gratitude to and regard for the fine people at Mill Plain Vets. I have new heroes. I would like to add a shout-out to vet techs Jessy and Eric. They are amazing people. As lost in a cloud of illness as he was, my sweet boy was comforted by their kindness when we dropped them off. It eased our worries with Bello away from us for the first time to know that he was in such good hands. The next day, Jessy sent us a photo of Bello standing in his cage from her personal phone, and that reassurance meant worlds to us. Mill Plain Vets are not merely superlative professionals, they go beyond the extra mile--it was an extra league. They have our regard and gratitude hereon. read more

Dr Quaintance is quite simply, the best vet I have ever met. She genuinely cares about my cats, she explains things in a way that we understand and never talks above our heads. Our house hearts Dr Q! read more

Excellent staff! You can tell they all love working with the animals and always take great care of my puppy.

I can't say enough great things about Mill Plain Vet... they are compassionate, accommodating and do whatever they can to make you and your pet feel safe and comfortable. My pup was not feeling well, and they were booked up... but they made it a point to squeeze him into the schedule. We have had to make the difficult decision to end two of our dogs suffering, and they made the whole experience as comfortable as it could possibly be. We are so grateful for all that they do! read more

Came here for a second opinion after our dog ruptured her ACL. Our vet, who we absolutely love, sources out for orthopedics. Dr Toso assured us Dr Shelly would be doing our surgery and was done with in a week. They gave us a great experience and kept our pup comfortable. If your dog need some orthopedic surgery, this is the place you should go to. read more

This practice is run by Dr. S. Steinmetz (see my Yelp review on him). My number one choice for petcare -- and I now live in Manhattan. Get the point??? read more

Went there for my dog who had a nose infection. Gave me some drops and 2 weeks later I went back for an eye infection as well. Never took a culture of the nose and now 3 months later she had MRSA the whole time and now I have to get her eye removed. I asked the vet to help pay the for the surgery and they said no. Very disappointing place I would never trust them again. read more

You truly find out how great your vet is when you experience an emergency. Any vet can give vaccinations or spay/neuter but we have had several emergencies with our pets and our foster kids and are always so grateful for their personal care, extensive knowledge and abilities to correctly diagnose and treat every situation we have brought them. Dr Jean Quaintance has to be the most personable and compassionate vet we have ever used. The staff is always so helpful and friendly as well. They treat your pets with the same compassion you would expect from anyone caring for your pets. Best of all, we have personally experienced the entire vet practice giving 110% to save puppies, dogs, cats and kittens when they were on the brink of death. You will never know the great hands you place your pets in until you truly need the best caring for them. read more

For the last 17 years Dr. Steinmetz has taken superlative care of my dogs and cats. He is a top-notch doctor, superb diagnostician and surgeon. He takes time to explain and discuss options, and his compassion has seen me through several difficult end-of-life decisions. He is the best. read more

I have been going to them for years and they never cease to amaze me with their amazing service. They've been with my family through some of the roughest times putting our loved furry family members down and even through our puppy troubles and everything in between. I highly recommend this group of amazing veterinary professionals. read more

Professional, gentle, compassionate,understanding...just a few words to describe the staff at Mill Plain Vet. Dr. Steinmetz is a gifted veterinarian whose ethical treatment of animals is unsurpassed. He has treated all my pets for the past 12 years and will continue to do so. I give him ny highest recommendation. read more

My Darla had serious issues with her anal glands. They ruptured and need to be removed. Dr. Steinmetz performed the delicate surgery. There were no complications and Darlas follow-up care was excellent. The office personal is professional and friendly, all the while they are orchestrated a unique collection waiting room patrons with patience and humor...and managed to answer phones. Professional office with talented, caring people. read more

I have been a long time client with a variety of dogs that I have owned over the years and have always had the greatest admiration for Shelly and his staff up until last week. It was on a Saturday where I found myself and my dog having to wait more than forty-five minutes frequently being told I was next. That did not happen- and I had to leave for work. No one called me the entire week to apologize and reschedule. When I called today to make an appointment, i was told I could go somewhere else and my dog's file would be sent to my residence to give to another vet. Wow, what loyalty to long time clients! I will never go back and would never refer anyone to this vet. I always felt important to Shelly but I was wrong. read more

By far the best vets around the Danbury area! Dr. Steinmetz is excellent, I don't trust my pets with anyone else. I have a rare breed of dog to this area, a Newfoundland, and not only is he educated in the nuances of her breed, he doesn't make the mistakes that so many others have, and the little things, like calling my female a male, he goes over her chart before examining her and remembers the last time that we saw him, whether it was a month or two years. The front desk is amazing at what they do, again, little things like, easy scheduling, a friendly greeting, or follow up calls to make sure the animals are okay. My family couldn't be happier with the quick and accurate diagnosis we always get and the friendly down to earth treatment we always receive there. Excellent veterinary services!! read more

My family has been going to Mill Plain vet for thirty years. We absolutely love them and their staff!

Very nice vets, good service, but overpriced and not willing to work with you. I went in with my Doberman to have her foot x-rayed and I was told that it would cost 95$. When I got the bill they took two X-rays so it was 95$ for the first and 45$ for the second. The x ray was also not enough information for the vet to determine what was wrong and I was told to send it to a bone specialist, at a the convenient price of 149.99$, although there was a possibility the specialist would not being able to determine what was wrong with her. They did find a coupon for the antibiotics that I needed, so that helped. I brought her to Noah's Arc and not only did they see me very quickly, but they grabbed the already done X-rays from Mill Plain and only charged a 63$ office visit, which they gave me a $50 off first visit coupon. I received a phone call a couple of days later saying that they would recommend sending the x-ray off to a bone specialist for 80$. All in all, I was happy with my service at Mill Plain but you can't beat the price differences and the way that Noah's Arc wants to work with you. PLUS they appreciate that some dogs aren't happy at the vet and use a no fear technique. read more

Wonderful staff! They are always there should Luna and I need them. I had a family emergency recently and called to board Luna and the helped me in a pinch! They are knowledgeable, professional and super courteous! Keep up the great work and thanks for being there always!!!! read more

The staff at Mill Plain Vet has been amazing for my cats since I adopted them from DAWS! I highly recommend them!

I adore them! Everyone from the front desk staff to the vets themselves. So thorough and caring. They aren't the closest vet to my house and yet I would never go anywhere else. Love love them and how much they care for animals! read more

Excellent care! They are great with handling difficult cases.

We just love Dr. Sean Kelly, he is very approachable, knowledgeable and takes the time to discuss your dog's care and options thoroughly with you. He strikes me as having a sincere concern for animals. read more

Do yourself and your beloved pet a favor and do not go to Mill Plain Vet.Ive posted reviews 4 times since nov 2018 and the only ones they allow to be seen are the 4 and 5 star reviews,I went to get my pomereranian antibiotics. 2 hours into the appt and them insisting she needed yet another rabie shot ( she had well over 8 to 10} in her 14 yrs My dog was so stressed i myself as well ,that i finally gave in just so i could get her started on the antibiotics. within 5 minutes of the shot she started getting lethargic.I brought her back because she wouldnt eat and threw up the antibiotics everytime i gave it to her.after sitting in waiting room for an emergency visit now ,it wasnt till she threw up an they over heard me telling another patient what they put us thru they brought us in back and with nasty attitudes said to me to just leave Rosie and they would take care of it. She died the next day .her kidneys shut down. She was a healthy happy dog 4 days earlier and i have to live with the quilt that i should stuck to my rights and gut and left. I still cry for her,She was my 3rd child. I garantee you this,this post ,if it even gets posted will be removed like all the others. People do your research and never let a vet bully you into giving your pet a rabie shot.my Rosie would still be here with me if I walked out of there and went to another vet. read more

I've only been here once, took my kitten when I first got him. He managed to get some ringworm and parasites (he's fine now). Everything went fine, vet was great, even called to check up. I'll be going back. read more

I went there with my new puppy just because of its location. However, I was very happy with the personnel, so I will be returning for the quality, not the location. I had this very nice young vet, Dr. Sepp, whom I would recommend. By coincidence, the week after my first visit, I was next door dropping my dog off at Doggie Daycare. Dr. Sepp remembered my dog and my dog remembered him and ran up to him, wagging her tail. Always a good sign when your dog likes someone! read more

We have been using Dr. Steinmetz for the past 20 years... and I would never dream of going anywhere else. His expertise is 2nd to none. Dr Q is fabulous and his staff all know you by name and are extremley knowledgeable. From bringing in your new puppy, to the heart ache of saying goodbye to one that is like your child.....each member of the staff is with you....... I have had 5 dogs over the past 20 years (3 right now) that are all happy patients!!! read more

You will not find more talented, experienced, and compassion veterinarans anywhere. The administrators are also knowledgeable and compassionate. All three vets at one time have worked with my two Old English Sheepdogs, but Dr Quaintance has been my primary caregiver. I recently had to say good bye to my 15 year old whose life was saved twice by Dr. Quaintance, once in 2004 with a severe infection and again in 2011 after she was brutally attacked by another dog. My two dogs idolized her and it was obvious that she equally cared about them. She always spends a great deal of time with me and her suggestions kept my older dog alive far past a normal lifespan for the breed. When I did have to say goodbye to my older sheepdog, I could not have asked for more compassion,kindness, and understanding. It made a heart wrenching experience just a bit easier. I will continue to bring my younger sheepdog to Dr Quaintance as well as any future dogs I may own. You cannot be in any better hands. I volunteer in rescue and have owned dogs over 25 years. I have experienced many vets and this team is the finest I have ever met. read more

Dr. Steinmetz is the absolute best vet ever! We live 1 1/2 hours away, and have been unable to find a local vet to equal his caliber. We've been bringing our cats to him for 20 years! He's saved our 18 year old tabby many times, and has even done so free of charge when we had spent a lot on surgery & boarding. He has a true love of animals, and is compassionate and knowledgeable. read more

When I lived in Danbury, I went to this clinic in 2003 because my 8 year old dog was limping with his back leg. To my suprise, the doctor there was very clinical, cold and phyiscally pressed on my dog's back so hard that he yelped in a pain. His yelp was the worst I heard from him. They gave my pain pills and I went home feeling that he wasn't treated with the proper care. A few hours later, my dog couldn't move his hind legs and he followed me around the house dragging his hind quarters, afraid to leave my side. I called the clinic and they referred me to a wonderful hospital in NJ, Vertinary Specialists, where there were very careful with my dog and were able to determine what happened through tests. My dog had an embolism in his spine; they reduced the swelling and he was able to walk again. The only animal I would bring to Mill Plain is one that died beforehand because they couldn't make it any worse. read more

I have to say I am extremely unhappy. I went there on day and then I had to bring my dog back again. I called before I came they charged me sitting fees back to back even though I was there the day before and I explained he was not feeling well. I was told on the phone they would not charge me a exam fee, but they did and I could hear them talking about me while I was in the nex troom they were in the lobby. Very unproffesional and I am said that you get one two answers as the lady said on the phone if we charged you its like highway robbery! read more

I recently took the very large puppy I am caring for to Dr. Kaeser for a booster shot and follow up examination for a skin condition. The pup had received all but one of her vaccinations and some antibiotics for her skin condition from her vet in upstate New York . This was the first time I had been to Mill Plain Veterinary Clinic, and I found the staff to be friendly and knowledgeable. Dr. Kaeser gave her the shot and examined her skin, pointing out that she was still not better. She wrote and filled a prescription which I learned when I examined it at home was for the same antibiotic the New York vet had prescribed.- the difference was that the New York vet told me to get the prescription filled at Walmart or Target for $8.00 and the Mill Plain Veterinary Clinic & Animal Hospital charged $144.00 for the same prescription. The moral of the story - examine your bill carefully before you take a prescription they give you home and remember to ask if there is any way you can save money. They don't volunteer this information to their trusting patrons. read more