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    Mill Plain Medical

    5.0 (5 reviews)
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    Updated 1 week ago

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    Norco Medical - Vancouver

    Norco Medical - Vancouver

    2.3(29 reviews)
    1.2 mi

    Medical supply stores are in short supply so we don't have much choice. I came in the store on a…read moreThursday afternoon to pick up a walker for a friend and stood waiting for 15 minutes while several staff members were visible in the office with 3 people waiting to be helped. A woman came to me "do you need help", I had to say "why do you think I'm standing here?" My friend had been called that her walker was ready to be picked up. When I gave them her name it wasn't ready.

    BEWARE! My husband picked up his new CPAP machine and was…read moresent home with no replacement supplies. I called a few times and was told he was not eligible for extra supplies for three months even though he wasn't given enough to last. Fortunately I am a long time CPAP user and own a NuWave cleaner. A week before he was eligible for replacement supplies I called to order and was told to set up a patient portal, where I also placed the order. When the supplies failed to arrive I called and was told I would get a call back from their distribution center. This never happened. I called the doctor to have our prescription transferred and was told that they frequently get complaints from patients about Norco. There are other local CPAP suppliers (RS Medical) in Vancouver but they've been unable to obtain a contact from Medicare or UHC. So I also called and complained to my insurance providers. I'm a retired home health nurse and I have never experienced such horrible customer service from the many supply companies that I have worked with over the years.

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    Norco Medical, Vancouver

    Orion Medical Supply

    Orion Medical Supply

    5.0(2 reviews)
    1.8 mi

    In the time of crisis, Orion came to the rescue. After going to multiple convenience stores and…read morepharmacy spots, Orion was the only place lucky enough to get new shipment of N95 masks. My mom visiting from the Bay Area had a mission and that was to buy as many masks as possible to redistribute back to her friends and Hong Kong. Back in the Bay Area, EVERYWHERE was temporarily sold out. I called prior to coming in and the kind lady said she just got some in stock. My mom managed to get a case of masks and she is now one happy mommy :) I'm amazed at how clean the place was and the great customer service they provided. It was my first time coming in a medical supply place so I had no clue whether I had to be a professional or need any special license. If I ever needed anything medical I'd be sure to come back here again!

    I've never been into a medical supply store before, so at first I thought I might have to have a…read moreprescription. This wasn't the case, so that was nice. I needed a boot for a foot injury, but sadly I had been having trouble with my new insurance company, so while waiting to get my insurance card and make a doctor's appointment, I figured I'd get a boot to alleviate my foot pain. The woman I worked with was incredibly helpful and amazing. She let me try on several boots, and when I decided I didn't one that comes up to your shin, she helped me find an ankle height boot. They didn't have any in stock, so she called four different places around Vancouver (something I was more than happy to do myself). But hey, I won't complain about the extra help! No one around had any, so we looked through catalogs together until I found the right one. She was honest and said it would take a week to arrive, and with foot pain, a week is a long time. She was able to get it express ordered, obviously at an extra fee, but even the extra cost wasn't a lot. They don't bill your insurance anyway, so I was able to get my boot within three days. I was very impressed and would definitely recommend Orion to anyone who needs medical supplies.

    Mill Plain Medical - medicalsupplies - Updated May 2026

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