I am reviewing this company's SERVICE or lack thereof... Not the quality of the instruction.
My friend and I bought a Breast Cancer Fundraiser 4 lesson package from Pro, Kyle Trenholm, at the Ala Wai Golf Course. During the purchasing we made it REALLY CLEAR that scheduling time is going to be tight for me( note: I have 2 little guys at home with limited childcare coverage) so the lessons have to run ON TIME otherwise the cost of this extracurricular activity was going to cost me more than anticipated. We set up 4 Saturdays. We take note, that Kyle doesn't take our info down, he doesn't mark anything in a calendar, but hey - we've seen him there 3 weeks in a row so i guess he'd just be there, right?? NOT. First lesson, friend and I show up on time and no Kyle. We go inside, ask the man behind the desk of his whereabouts and he says, "He's on the mainland. i am the owner of the company, is there something wrong?" I respond, "Yeah, we have a lesson tonight with him." Jeff Ferry (owner) says, "You're the 7th person that has said that. Well, he's on the mainland." I respond, "OK, so we want our money back." By this time, there are more people in the shop and he rushes us out with a "Here's my card, just email me." No apology just "email me". So, I email him. He responds the following day with "I'll get in touch with you sometime this week." i don't hear from him. I email him again a week later and he says "you can stop by and pick up your refund. I will be there from 9a to 9p." I show up at the course at 9a. No Jeff Ferry. The worker has to call him. Nothing. And then I call him. i wait 35 minutes and his excuse "I have to drop off my kids in Waikele so scheduling is tough with kids." NO SH#T IT'S TOUGH!! So after 2 weeks of emailing and a 35 minute wait, we received our refund. Overall, you get one star because we did get the refund HOWEVER I WILL NEVER RECOMMEND MILILANI GOLF ACADEMY just based on customer service alone! Jeff Ferry has zero customer service skills and his employee Kyle has zero customer anything skills. Spend your hard earned $$ elsewhere. Quality customer service in this downturn economy is not just a must but is EXPECTED! Especially at the rate you charge. read more