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    Wayne County Ford

    Wayne County Ford

    (31 reviews)

    I brought my truck to Wayne County Ford for a transmission repair and had a frustrating experience…read morewith how my situation was handled I provided warranty documentation and simply asked that it be reviewed. The service manager refused to look at it, pushed it aside, and stated that the computer system is all that matters. He also suggested the document could be fraudulent and told me to take it back to the selling dealer. When I asked again for it to be reviewed, I was told service could be refused I was later contacted by the owner, Bryanna, who was polite and responsive. I explained from the beginning that I was already working with the selling dealership on the warranty and that my concern was how the situation was handled. While she offered to help on the warranty side, the focus stayed there rather than addressing the customer service issue At the end of the day, I was simply looking for the way I was treated to be acknowledged and addressed This situation could have been avoided with basic professionalism and a willingness to review the documentation provided. The repair is still ongoing, so I cannot speak to the quality of the work yet, but the initial experience was disappointing.

    DO NOT BUY A VEHICLE HERE I was interested in buying a used…read moreFord truck they had advertised. The test drive went well. When I get back to the dealership, I crawled underneath to take a look. I found a substantial oil leak. When I told the salesman (Don Race) he assured me the guys in the shop will fix it. He also told me they would put new tires on too. Then we talked numbers, I was approved for the loan and we shook hands on the deal. I would come back in a week to do my final inspection and sign paperwork. Two days later I talked to the salesman and now he tells me the manager doesn't want to put the money into the truck to fix the oil leak (it needs an oil pan) so I can buy it for $4000 less because "that's what we can get at auction". No new tires either. As is no warranty. It makes me think they're hiding something else. The salesman (Don Race) lied to me. He assured me they would fix it. That's the only reason I moved forward to make a deal. I would not recommend Wayne County Ford to anybody for sales service or anything else.

    miler auto team - carbuyers - Updated May 2026

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