Matthews Volkswagen of Vestal gave me the worst dealership experiences I've ever had. They arranged…read morea Hertz rental that I paid THEM for, and when I returned it exactly as instructed, Hertz hit me with $525.88 in bogus fuel and "special cleaning" fees. Matthews refused to help at all, even though the rental was through their account. On top of that, my check engine light came on the moment I left their lot, and instead of fixing it, they falsely claimed I had someone else look at it--which never happened. No accountability, no support, and no professionalism. I would not recommend this dealership to anyone.

My son and I were traveling on a Saturday morning from Rhode Island to Upstate New York to visit a…read morecollege when about 4.5 hours into a 6.5 hour trip when our Passat just cut out on us on the highway. We call a tow truck and find a close Volkswagen dealer to bring the car. I called ahead and they said they were busy but could certainly pull the codes to find out what was happening. Upon arrival they immediately put a tech on it and he rapidly diagnosed a faulty alternator. I went into the service counter to decide what to do with the car and it turns out it was lucky for me that the Service Manager was in on his day off to take care of a few things. He immediately hatched a plan to get the alternator in house quickly and asked a tech to stay late to get us back on the road. Wow what great luck, but it turns out it was too good to be true, the alternator was not available locally, but they could get it by Monday. The service manager came up with another great plan to get us going. We leave the car for service and we get an enterprise rental car to get going and he will arrange for our car to be delivered to us in Rhode Island for a nominal fee. He calls Enterprise to get us a car (they close in 20 minutes) and then drives us to the rental place in his own car, waits for us to obtain the car before leaving, shakes our hand and we are back on the road. The car was repaired for less than the quoted price and is on its way back to me now. I cannot say enough good things about the service department at Matthews on the Parkway in Vestal, NY. You may not need what I did, but they will certainly bend over backwards to help you.

We have purchased four new vehicles through Valerie Jochum. We cannot recommend her highly enough…read more She is friendly and competent. She listens to what you want and does not push you towards things that do not meet your needs. Everyone we dealt with (Dallas, Jerry) was wonderful~

Valerie provided high quality service during the buying experience. She was most helpful and…read morepatient during the entire process. She was knowledgeable and pleasant when answering our questions. I would highly recommend going through the car buying experience with Valerie should you be interested in a vehicle. She was wonderful. Very professional and knowledgeable. I would highly recommend her to friends and family. Top Notch Service!!!

Great place to buy cars. They will make it possible to meet you needs. The service is excellent,…read moretoo!!

This place is the reason there are stereotypes about car salesmen. Before we even put the car in…read morepark there was someone standing at the window ready to begin plugging how good of a deal he could get us. Right away we were bombarded with questions and it was relentless. You could tell he was on commission. After an uncomfortable amount of time listening to him talk we were directed to the financing guy who seemed even shadier. He was very cocky about how he could get everyone approved for a loan. We came looking for a specific SUV that was well in our budget but he kept giving the finance companies info on a totally different car that we absolutely didn't want but was of course about $4000 more. Needless to say we were not approved and then just cut loose without so much as a thank you for coming. The service department is just as bad. I had an appointment for an oil change but my car didn't go in until an hour and a half later. Why bother having appointments? After my appointment I opened the hood to put washer fluid in since they couldn't bother to top off fluids and I noticed my oil cap was missing. I went back and spoke with the service manager who confronted the mechanic. The mechanic argued that he put the cap on and got visibly annoyed with me. The service manager was nice enough to get me a new oil cap and came out with me to put it on. We discovered the old one lodged in the hood liner above the dent in my PCM it made from him shutting the hood on it. Aside from that one service manager, nobody in that place knows how to listen. I will never set foot on that lot again.

Great customer service, Jason kept it straight forward about the problems with my vehicle. He gave…read moreme options and his trusted opinion on what to do. Definitely a great deal at a reasonable price, Jason gave me updates on my vehicle and in the end my car was back. Overall satisfied and definitely my main go to mechanic.

I would say it's fine that they don't guarantee things not purchased from them but they sold us the…read moreamp that didn't work. You're better off going to the Geek Squad

I have not had my vehicles worked on here yet, however, my tire exploded this morning down the road…read morefrom the shop and the owner was kind, respectful, and went out of his way to help me. After about 30 minutes of putting another tire on I went to pay him and he refused any money. He simply said "Merry Christmas" and went back to his shop. How's that???? I did buy him a card and I'll be dropping off a bottle of wine next week.

The most honest, decent, friendly mechanics you'll ever find, year after year…read more Consistent top grades. Call them for an appointment..you'll see what I mean.

This was the worst job EVER . My 11 yr old granddaughter could of done better. Bug guts left all…read moreover car Fresh mud in my door jams. Haze all over the front of my hood. Never clay bar never buffed as per quote. Owner took off $20.. dude this was a $60 wash and wax. If it was even waxed.. Mind you this is a 2018 truck..that is NOT abused .

Very satisfied with my car! It came out pristine!! Highly recommend this company. A++read more

Thank you so much for the quick turn around for my 2021 Equinox. I'm very happy that you were able…read moreto temporarily fix my car so that it didn't sit forever in your parking area as we both knew that getting a light assembly is next to impossible. You've done work for us before and we have always been satisfied, Looking forward to returning so that you can finish the job. Sincerely yours, Carol Krupitza

My family had an accident and they were from out of town. The people at Nu-Look were awesome. When…read moreI went t to get their belongings out of the car they were very helpful with everything.

We had a vehicle that would not start, would not take a jump .. oh and it was located inside our…read moregarage !!!! The guys figured out a plan and were able to get it out in pristine condition and loaded on the truck !!! Thank you for going above and beyond !!! Truly dedicated, professional and cared about every thing they were doing every step of the way !!! God bless and a million thanks !!

I was my way to an appointment Robert Packer Hospital on 17 w. when I had a flat tire…read more Fortunately, I had cell phone and looked up towing and called Huckle's. The lady that took the call was most helpful sent a roll back to my recuse. Mason a super nice guy loaded my Jeep and took me Waverly. Where unloaded it and put on the spare. He was most helpful. The total charge only $150. I expected like $350. Thanks Mason.