I had a very frustrating experience with Brad and would not recommend working with him.
Brad installed a dedicated electrical circuit for my kiln. As soon as I started using the kiln, the breaker connection overheated and burned out. When Brad came back, the breaker was moved to a different location in the panel and the connections were tightened to the proper torque specification. Since then, I have completed dozens of firings without a single recurrence of the problem.
The problem is that the original heat-damaged section of the panel was never actually repaired. It was simply left there and bypassed by moving the breaker.
I recently contacted Brad again and asked him to come back and properly address the burned section that was left behind. Once again, rather than taking responsibility, he told me the original failure was my fault and claimed that he had already fixed the damage. That simply isn't accurate. The burned section is still there, and I now have to work with another electrician to determine what needs to be replaced and have it properly repaired.
This wasn't the only issue with the job, either. During the original installation, they changed the planned trench route at the last minute and then broke through my sewer line while excavating. I was blamed for not telling them the sewer line was there, despite their decision to change the location and angle of the trench. The resulting sewer repair was also less than optimal.
Mistakes happen, especially with construction and electrical work. My biggest issue isn't that something went wrong. It's the response afterward. When a problem with your work becomes apparent, I expect a professional contractor to investigate it, correct it, and take responsibility when appropriate, not repeatedly blame the customer.
After seeing the kiln operate successfully through dozens of firings once the breaker was relocated and properly torqued, while the original burned section remains in my panel, I'm comfortable moving on to another electrician to finish addressing the problem.
Based on my experience, I'd avoid working with someone who is unwilling to take responsibility for sloppy work when something goes wrong. read more
