I wish i could give a 0. Worst experience of my life with any pizza place.
I used to live in osgoode and that milanos was the pizza place i always ordered from, great place, nice people, good food. I only ordered from this branch of milanos because i loved the osgoode one so much, and because there's not too many food places around here. I will never order from them again.
First thing they did wrong, I ordered a Hot turkey for myself. They put cold cuts on it. I got, to my house, cold cuts, on bread. And they actually charged me for it!
Second thing they did wrong, I ordered the dessert pizza. Every time i ordered online they'd boast about this dessert pizza. I order bananas and marshmallows. They bring me pineapple and try to explain that they didn't have any bananas so they just decided to put whatever they want on it! I sent that one back.
Third thing they did wrong, I was ordering the same thing i do every week. A small pepperoni and a side of garlic cheese bread. Except this time they decided i was off from the minimum amount for delivery by $0.25. So i said "You're going to loose my service over less then a dollar" He said "yeah" The asshole agreed he was going to lose my service. I said "Alright fine, cancel it" and hung up.
About half an hour later a pizza guy came to the door with a pizza. I already made food so i wasn't paying for it. They tried to explain how they heard me say "cancel the order" but just decided to bring me the pizza anyway. expecting me to pay for it. Wasn't happening.
Fourth thing they did wrong! Someone else in the house was ordering pizza. They decided to use the milanos online site under they're own account. I had nothing to do with this order what so ever. They waited for around 40 minutes before they called milanos. They were told that because they sent over a $16 order that got sent back they weren't going to deliver to this address anymore. Because they brought me a pizza that i said i didn't want(see issue 3) and sent back and they just decided to bring me the order anyway, they made the decision to just never deliver to this address again.
They are incredibly unprofessional, none of them speak English as a first language so have fun calling, they change you're order instead of calling you, they under cook the pizza, (ya i have more issues with the food i just didn't post them because they're just too many(thing like people getting sick from under cooked food))
This single branch has made me never want to order from any milanos again. read more