I have now been back to the Jenkins Family auto barn twice sence my last review. The first time it…read morewent in I thought just my break pads needed to be replaced, but it turned out I needed rotors as well. They had my car for less then 30 hours (which is amazing considering they had to order/wait for my rotors to come in)! This last time I had a noise in my front end that they fixed within less then an hour and with no notice and no appointment. They brought my car straight in to figure out the problem. When i was their getting my breaks done a customer came in with a horror story from another local shop. The employees at Jenkins felt bad and fixed his car at no cost. This just doesnt happen. My front end noise was fixed at no charge (and i didnt have cash to give them a tip so I own them one on my next trip). They really do go out of their way to help people out. Its pretty rare to find an auto shop that you can trust and we have definatly found one (in moses lake of all places). I will, and do, recommend them to anyone who needs their car worked on.

I can't even begin to explain how thankful we are to Jenkins auto barn and everyone who works…read morethere. My boyfriend and I were traveling from San Diego in our van on a huge road trip and started to experience issues once in Washington. When we got to Moses lake we tried a couple different places to help us. We didn't have an experience with anyone else close to the one we had with them. From the second I walked in the door Aaron started taking care of us as if we were family. He first gave us suggestions to try on our own before throwing money at it. Once we came to the conclusion that we couldn't do it on our own we went back to them, they went above and beyond to help us. Gavin who did the majority of the work was amazing. He took his time making sure everything was right and explained to us what he was doing so we could fully understand the issue with the car. After spending most of our day there we were able to leave with the car fixed and a price that definitely didn't amount to the work they put in. I highly recommend going to them for any of your car needs. They make me wish I lived here just so I would be able to use them for all my car needs. It is very hard to find people in this industry that treat you like they treated us. Thank you Jenkins Family auto barn for getting us back on the road and offering to stay in touch so that we have a successful trip.

Great service! Helpful people and very kind. They offered options that were considerate of our…read moreneeds and budget and were honest and upfront with costs. They did the work we requested and even gave us some feedback on whether certain repairs would REALLY be needed or not. Some other places start throwing parts at things but these guys did the diagnostics and got down to the root of the problem. They solved the issue and made sure we were informed and comfortable with the work done.

Wow, what a great place to do business. From the second I came in I felt like a friend. Also, I…read moreneed to fish, so I need my truck and they were able to get me in in a very reasonable time. Dont go anywhere else or you will miss out on affordable and quick work

Had an issue and they diagnosed it same day. Very fair, honest and super helpful. I'll be back.read more

My teenage son was charged more than $200 for a repair estimate that was vague ("possible…read morepump"..."replace with new transmission") at best, and otherwise useless (suggested repairs not included in our request). Bigger issue was no communication in advance such a charge - or any - could be expected. I share some blame by offering the benefit of doubt before my son requested the repair estimate, but urge others not to make the same mistake or trust the place at all. Esp youngsters or anyone the owner (?) can take for a ride, like he did us. I can't comment on the quality of his workers or their work, and will never trust the shop enough to find out. One crooked joint..

If you are a woman, I would not recommend Affordable Auto Services. Well, I wouldn't recommend it…read moreto anyone. I took my Honda into Affordable Auto in February because I was leery about taking it to Bud Clary. All of the lights on the dashboard would light up and the car would go into limp mode intermittently. I showed them the Autozone print out stating that the throttle body needed to be replaced. They claimed it wasn't the throttle body, it was some other parts connected to the throttle body. I trusted them to complete necessary repairs. The repairs costed $2,000. Not even a week later the issue returned. I took it to Autozone again and it stated again that the throttle body was bad. I had already spent $2k that I couldn't afford and they said it might be a bad steering rack. I took it to Bud Clary and they replaced the throttle body and I haven't had an issue since.

This business, it calls itself "Affordable Auto Service" but it's anything but that!!! Here's why…read moreI can say this: My vehicle's "Service Engine Soon" lamp came on the dash recently so I grab my OBD and plug it into its port to see what's going on. It's showing a DTC of P0128. Click on the additional info button on the ODB and it states there are 4 possibilities as to what's happening. The most obvious: a thermostat that's stuck open. Purchase a replacement thermostat and am set to replace it when I re-injure a past foot injury. Back having to wear a walking cast so I'm now slightly lopsided and in no condition to perform the repair myself. So it's now a trip to a shop to have the work performed. Drop my vehicle off to this shop at 7:30 AM and explain my ODB shows a DTC of P0128 and leave them the thermostat I had purchased myself. Inform the employee that the coolant was last replaced in Oct of 2020 so this might as well be replaced also. Should have asked for a quote upfront for I would have saved myself the shock of seeing how much I got charged several hours later. Returned at 1:30 pm but I see my vehicle with its hood up so they're still doing something with it. I return an hour later and it's parked so the work performed, it's completed. Or so I thought. So what did I get charged to have the thermostat replaced and the coolant? Would you believe: $840 dollars!!! That's right. Yeah, I can't believe this sum either. Worse yet, when I drove away I couldn't believe what I was looking at on my dash. The "Service Engine Soon" lamp was still on and I had a NEW idiot light flashing at me. I pull into a parking lot to see why the "Low Coolant" lamp is on and it's obvious. There's absolutely NO coolant in the coolant reservoir!!! What the hell??? My auto's Low Coolant sensor sits in the bottom right-hand side as you face standing in front of it. Every time I turn my vehicle over, this lamp comes on. Three days later I return and request they add a couple of quarts of coolant so this lamp won't come back on. Surprised I wasn't charged for this. But lo and behold, guess what's no longer lit on my dashboard? Right, the Low Coolant lamp. I inquire as to why I'm charged $550 dollars just to replace the thermostat and another $200 dollars to replace the coolant? Get told, "there were issues" and the mechanic took longer. I ask, "and what were these issues?" Unsurprisingly, I never received an answer to my question and "these issues" they're NOT written down anywhere on my Repair Order! Gee.... I wonder why????. The paperwork shows nothing but dollar amounts but as far as how much time was spent performing the work, nope, not a thing. Zilch, nada. So I ask, "how much time was involved and get told, approx 3.7 hrs. Hard to believe it takes a WHOLE hour to remove coolant and then add almost 8 quarts. REALLY??? I have since been informed that replacing my vehicle's thermostat, it should only take, at the most, 2 hrs. As for the coolant, this should have been included with the work performed given it was the THERMOSTAT that was replaced, for crying out loud! I did receive a "new customer" discount but this was not mentioned when I dropped my automobile off and someone probably thought, "this guy's lookin' at a $1,000 dollar repair bill and all we did was replace the coolant and thermostat.... hmm, let's give him a supposed "discount." I now realize, I should have simply asked for a quote on what this business would charge me. As the saying goes: "Buyer Beware" As to whomever owns this business, a word of advice: just because a customer turns up with their OWN part because they already know what needs to be done because they also own an OBD, this doesn't give you the right to overcharge them. Also, a customer having out-of-state license plates isn't a signal to justify Ripping them OFF because you think, "gee, what are the chances they return to complain?" Well, there is such a thing as the state of Washington's Consumer Protection Division so in fact, I do have recourse to file a complaint with them, in case you weren't aware. One more thing: how about relocating your hourly labor rate sign so it's more prominently displayed where customers can more easily see it. Having it on the wall opposite the front door, since most customers will come through this door, if they don't close it, then the information is HIDDEN from VIEW. I hope it pleases you to know, you scammed a former Armed Forces Service member. As such.... PAT YOURSELF ON THE BACK!

Highly recommended! Fast, knowledgeable, efficient & friendly! Fixed the CV boot on our forrester…read more We will definitely be calling him back for anything else we need in the future.

My car died on the drive back from out of town and I was stranded on the highway in the 110*…read moreweather. I called Jamie and not only was he there to help me on well under 30 min but he brought me cold water and followed me back to Moses to make sure my car and I were all good!!!! I would VERY highly recommend Jamie's Mobile Repair!

Needed a new water pump on my sonic. It is a pain to get to…read more Car runs great! Waterpump replaced in less time then estimated, cost was amazing. After 2 really bad experiences at other shops, i have found an honest and really good mechanic.

Get quotes before you waste your money here. They were 4x the rate of other mechanics. They don't…read moretest before they do their fix. completely take advantage of women.

Dropped off my car to get my 2 back tires replaced at 11am. Wasn't able to pick up my car until…read more6:00pm. But also they never even replaced my back 2 tires, they for some reason replaced my front 2 good ones. Still leaving my bad tires in the back with nails in it. Sure the total price was about $180...But definitely not coming back here again. Can't even get a simple tire change done right without it taking 7 hours and to not even get the job don't right in the first place.

These guys are amazing!!! I went by just to get a price for…read morenew tires and wheels and while I was there I mentioned my brakes/rotors needed to be replaced and my battery acting up.Not even knowing they provided that service as well. They quoted me half the price of what I was given at another local shop near by. I left with a full set of new tires and wheels, a new battery, and they topped off all of my fluids! The quality and knowledge that Tires Direct has on not just tires and wheels, but mechanics is amazing!! Everyone in Moses Lake needs to come check this shop out!!

I needed wheel bearing seals on my Freightliner chassis motorhome. 509 said they could fix me up in…read morejust a few hours. Every shop in Wenatchee (home) refuses to work on MH chassis's. Joseph was polite, respectful and VERY helpful! THANKS!!