I normally change my own oil when I can, but have been busy and am new to the Moses Lake area so I…read moredidn't have my tools handy. I was hesitant as I am never certain when it comes to quick oil change places. When I pulled up I was greeted warmly and actually felt like someone who cared about my vehicle as much as me was checking me in. Everyone was happy and professional. They were using challenge and response as they went through their checklist. The friendliness and professionalism from check in to check out was top notch and a great value considering it was full synthetic. Looking forward to bringing my other cars back.

I've been coming here for as long as I can remember. Cool crew. I went today bc my oil light kept…read moreflashing. And they said I shouldn't be due yet and still had 2000 miles to go. I let them know my light was coming on. They checked it and told me they can "top it off" for me, free of charge. I like their honestly. Forever my go to place to get my oil changed. I've never had a problem from them.

If you're looking for honest and efficient mechanics, these guys are both. I've had both my pick up…read moretruck and my car into them and they've given me honest up front quotes, they fixed simple issues and ran several diagnostics at no charge. As a female, I've experienced repair shops that have tried to take advantage of my lack of mechanical experience but you don't have to worry about that with Pro Auto. From here on out, Pro Auto has all my repair business and if they're willing, they may be finishing up my heirloom dune buggy project!

Get quotes before you waste your money here. They were 4x the rate of other mechanics. They don't…read moretest before they do their fix. completely take advantage of women.

This business, it calls itself "Affordable Auto Service" but it's anything but that!!! Here's why…read moreI can say this: My vehicle's "Service Engine Soon" lamp came on the dash recently so I grab my OBD and plug it into its port to see what's going on. It's showing a DTC of P0128. Click on the additional info button on the ODB and it states there are 4 possibilities as to what's happening. The most obvious: a thermostat that's stuck open. Purchase a replacement thermostat and am set to replace it when I re-injure a past foot injury. Back having to wear a walking cast so I'm now slightly lopsided and in no condition to perform the repair myself. So it's now a trip to a shop to have the work performed. Drop my vehicle off to this shop at 7:30 AM and explain my ODB shows a DTC of P0128 and leave them the thermostat I had purchased myself. Inform the employee that the coolant was last replaced in Oct of 2020 so this might as well be replaced also. Should have asked for a quote upfront for I would have saved myself the shock of seeing how much I got charged several hours later. Returned at 1:30 pm but I see my vehicle with its hood up so they're still doing something with it. I return an hour later and it's parked so the work performed, it's completed. Or so I thought. So what did I get charged to have the thermostat replaced and the coolant? Would you believe: $840 dollars!!! That's right. Yeah, I can't believe this sum either. Worse yet, when I drove away I couldn't believe what I was looking at on my dash. The "Service Engine Soon" lamp was still on and I had a NEW idiot light flashing at me. I pull into a parking lot to see why the "Low Coolant" lamp is on and it's obvious. There's absolutely NO coolant in the coolant reservoir!!! What the hell??? My auto's Low Coolant sensor sits in the bottom right-hand side as you face standing in front of it. Every time I turn my vehicle over, this lamp comes on. Three days later I return and request they add a couple of quarts of coolant so this lamp won't come back on. Surprised I wasn't charged for this. But lo and behold, guess what's no longer lit on my dashboard? Right, the Low Coolant lamp. I inquire as to why I'm charged $550 dollars just to replace the thermostat and another $200 dollars to replace the coolant? Get told, "there were issues" and the mechanic took longer. I ask, "and what were these issues?" Unsurprisingly, I never received an answer to my question and "these issues" they're NOT written down anywhere on my Repair Order! Gee.... I wonder why????. The paperwork shows nothing but dollar amounts but as far as how much time was spent performing the work, nope, not a thing. Zilch, nada. So I ask, "how much time was involved and get told, approx 3.7 hrs. Hard to believe it takes a WHOLE hour to remove coolant and then add almost 8 quarts. REALLY??? I have since been informed that replacing my vehicle's thermostat, it should only take, at the most, 2 hrs. As for the coolant, this should have been included with the work performed given it was the THERMOSTAT that was replaced, for crying out loud! I did receive a "new customer" discount but this was not mentioned when I dropped my automobile off and someone probably thought, "this guy's lookin' at a $1,000 dollar repair bill and all we did was replace the coolant and thermostat.... hmm, let's give him a supposed "discount." I now realize, I should have simply asked for a quote on what this business would charge me. As the saying goes: "Buyer Beware" As to whomever owns this business, a word of advice: just because a customer turns up with their OWN part because they already know what needs to be done because they also own an OBD, this doesn't give you the right to overcharge them. Also, a customer having out-of-state license plates isn't a signal to justify Ripping them OFF because you think, "gee, what are the chances they return to complain?" Well, there is such a thing as the state of Washington's Consumer Protection Division so in fact, I do have recourse to file a complaint with them, in case you weren't aware. One more thing: how about relocating your hourly labor rate sign so it's more prominently displayed where customers can more easily see it. Having it on the wall opposite the front door, since most customers will come through this door, if they don't close it, then the information is HIDDEN from VIEW. I hope it pleases you to know, you scammed a former Armed Forces Service member. As such.... PAT YOURSELF ON THE BACK!

So glad I got the extended warranty when I bought the car! First it was the transmission, then a…read morecylinder, then the timing, and other little odds and ends all at the same time! The technicians didn't stop working on my car until it was good to go! Very friendly, helpful, and encouraging service. Plus they had a loaner can that they let me use until mine was fixed. Very affordable for the issues my car had! Great big Thank you to everyone at the shop!!! Customer for life!

Frankly, Roland at Kwik-Lube & Tune in Wenatchee is one of the only mechanics I trust. My family…read morehas been going here for decades now and Roland has always taken good care of our vehicles and advised us in ways to help us save money. I never feel like I'm being swindled or paying for services I didn't need, and he won't charge me just to diagnose an issue which is a lot more than I can say for the dealership I bought my vehicle from. If you're looking for a trustworthy mechanic, look no further. Roland is your guy.

My brakes have been squealing and making noise for several months, and I when my car started…read morejerking on the highway, I knew it was time to get him looked at. This place was recommended, and I am so glad I stopped in. I called ahead of time, and asked if there was a time when they could take a look and assess the car. The worker was friendly and asked me some questions, and then said he would follow up with a call before any work was started. A few hours later, he called me and reviewed what needed to be done. In this case, it was time for new brakes and a hose had a crack in it. He gave me a fair quote (which I approved through my dad) and said he could work on it and get me back on the road. I was happy with the entire experience, as I really felt they did a good job, had great service and I could see they are proud of the work they do.

I have known the owner of this shop for decades - Eugen Capusan - he always has taken a lot pride…read morein his work. His prices are fair and his work is excellent. Tell him Liviu sent you :)

Customer friendly, efficient staff. Good prices for…read moreservices, clean waiting room. Explanation of what work was performed.

In short: Helped me in a bind. Honest, considerate, worthy of your consideration!!!…read more Stopped by on a Saturday morning based on a recommendation from the lovely ladies at the AutoZone; seems that most repair shops in this town are closed on Saturdays and Sundays. The problem was that my rental car was not blowing any air (AC) despite working earlier on my trip. The gentleman (think he was the owner) looked at/operated the controls and concluded that the blower motor was likely failing. He took the time out of his day to check this out for me for no charge. Therefore, I concluded this was an excellent business worthy of my review. Thank you The Tire Store!

Took in a small trailer tire to be replaced with a new one. Unfortunately, the experience was…read moredisappointing. When I got the tire back, I noticed paint chipped off the rim, and there was something left inside the tire. They also charged $20, which would be reasonable if the work had been done cleanly--but it wasn't even balanced. Now I'll have to take it somewhere else to remove the debris inside the tire. It just felt like the job was rushed and not done with care. Wouldn't recommend for trailer tires based on this experience.

They are an amazing business! They have competitive prices and communicate with their customers…read morevery well. I have been taking all my cars to them for years now and will continue too as long as I live in the area.

To say the least AJ helped us out more than he knows…read more.. While on a 6-hour drive to Spokane to visit our parents and family our 2016 Kia Optima broke down near George WA. The weather conditions were horrible...wind had the temperatures in the low teens and was incessant. We managed to limp into a gas station where our cars breakdown was complete. Two Sr's and their 14-year-old Golden Retriever are now on foot in the freezing cold on a Saturday afternoon! Now what? We searched for an auto repair shop and landed on AJ's Performance Automotive repair about 25 to 30 miles away in Ephrata WA. We called AJ's and I told him about our car issues, and he then informed me that they were closed for the weekend (as were all the stores and shops in the area with few exceptions) but he would get right on it first thing Monday. He then recommended Tow Pros Towing Services and said he would call them and send them out. He did and they were hooking up our car within 45 minutes and we were on our way to AJ's shop. Our amazing experience with Chris Bennett of Tow Pros is a separate review I will post shortly. Monday came and AJ was true to his word and had our car in and diagnosed with number 4-cylinder misfire. He pulled the spark plugs to find they were missing a tip on #4 and the other spark plugs needed replaced as well. So, he order the parts and basically performed a tune up...only to find the #4 cylinder was still missing when tested. So, he pulled the plug and snaked a scope down into cylinder to find #4 cylinder valve had a chunk taken out of it. Unfortunately, engine replacement or rebuilding was beyond the shops scope of services. AJ then generously remove the new parts and only charged me for the mechanic's time. Thank you, AJ, for your help, kindness and generosity and introducing us to Chris Bennett of Tow Pros. You are a true professional with integrity and honor. (Readers - Please see the Ephrata WA Tow Pros review for the rest of the story and especially if you need a tow, they are the ones to call!) Thank You Again AJ! Leonard & LaDonna Q.