If I could give zero stars, I would. My husband was hit by a drunk driver in March, and his bike…read morewas taken to Savage Cycles for repairs. It took eight months to get the motorcycle back, and when we did, the paint was done incorrectly and the bike wouldn't even turn over. We brought it back, hoping they'd make things right -- instead, it took another two months. When we finally picked it up again, the brake lights didn't work, the shift lever was placed higher than the primary cover, and the levers and grips had all been moved. The bike was still not properly repaired. The owner, Paul, was extremely unprofessional throughout the entire process. When we tried to address the issues, he became rude, dismissive, and even mocked me. He refused to let us start the bike before leaving his shop, and said he was done working on it -- despite never fixing it correctly in the first place. After months of waiting and thousands of dollars tied up in insurance repairs, we're left with a bike that still isn't right. I would never recommend Savage Cycles to anyone. Their lack of professionalism, accountability, and respect for their customers is beyond unacceptable

I took my bike (2007 VTX 1800) there for steering neck bearings installation and both forks to be…read morerebuilt. Paul and Stacy estimated the cost, kept me informed, and let me know when the job was completed. I could immediately feel the positive impact on the steering and handling of the bike. I am very happy with the quality and care I received.

Greatest place to buy anything Robert is really a great person couldn't ask for a better person if…read moreyou want a decent deal see Robert

Quick friendly service and reasonable price would definite recommend these guys and use them againread more

On October 8, 2024, I brought my UForce 1000cc to Biker's Edge in Wichita, Kansas, for dash repairs…read morethat I was explicitly told would be covered under warranty (by Logan). But instead of doing the right thing and waiting for authorization from the warranty department, they jumped ahead and did the work without approval from them or myself. Now, I'm stuck with a $260 bill because the warranty department refused to cover it. Why? Because there was only a loose nut behind the dash, and no parts were broken. So now I'm out $260 for a loose nut. This entire situation is beyond frustrating. I made it crystal clear that this needed to be covered under warranty or call me to get my approval after they had a cost for me, but they chose to do the work anyway, without confirmation--and then expected me to pay for it. And as if that wasn't enough, it took them two days to even find my warranty in the first place. This is an absolutely ridiculous way to run a business. When you take a vehicle to a dealership, they at least have the decency to check out the problem, call the warranty department, and let you know what's covered before they touch anything. But not Biker's Edge. They just do the work and stick you with the bill no matter what. It's a joke. Customers should be able to trust that warranty repairs will be handled properly, but after this, I've lost all faith in their service department. And here's the kicker--when I went to pick up my vehicle, they told me the warranty claim was denied because the warranty department wouldn't cover it. I called the warranty department myself and found out the real reason: Biker's Edge labeled the issue as an "adjustment." If they had simply told the truth--that the gear shifter was getting stuck in the steering wheel--they would have covered it as a safety issue, no problem. That was the warranty department's exact words. This isn't even about the $260 anymore. It's about the dishonest and shady business practices at Biker's Edge. From what I was told by the warranty department, they make more money when they bill the customer instead of going through the warranty process. I will never set foot in this place again. I'll happily drive an hour to another service department that actually values their customers and doesn't screw them over. Avoid Biker's Edge at all costs unless you want to get burned like I did.

Terrible bussiness. Extremely high employee turn over rate. Owner doesn't take responsibility. If…read moreyou bought a Suzuki RMZ Army Edition recently, just know Bikers Edge is trying to sell your special edition parts you were supposed to receive with your bike after warranty registration.

The sales person (Simon) went above and beyond to take care of me and did a great job. His…read morecustomer service skills are top notch. I was VERY DISSATISFIED with the service department. I ordered $1700 of accessories, to be installed by the dealer. I asked for a stereo system for the batwing fairing. I explained that I do not need an iPod dock as I do not like ipods, but all I really need is FM Stereo. I was sold a Hog Tunes unit for over $500 that I was told would have the stereo built in to the back of the speaker unit and has a control box that sits on my handle bars. I was told that this unit was "self contained" When I picked up the bike (a full day after when it was promised, I found there is no FM stereo in the HogTunes unit, and that without adding an iPod or my phone (I do not trust my $600 Galaxy S4 to the 50 cent Velcro on the cheap plastic "control box") it does not produce any audio from this "self contained" unit. I attempted to speak to Hank, the installer about this and he told me "Well, that's what it is, so if you don't like it, I guess that is where we are" and then walked out of the shop away from me and went behind the building somewhere. Simon, my sales guy came out to talk to me and while we were trying to decide what to do about this Hank walked by and told us that it is time to close and he wants to leave for the weekend. I understand that mistakes are made, but it is how we address them that makes the difference. I was furious at how I was treated by Hank and how he dismissed me. It was clear that I was an inconvenience to him. I no longer trust him to install the saddlebags and sissy bar that he has backordered. I will NEVER use this place for service again. As an American Legion Rider and the web admin for 8 local ALR sites, I will make sure my experience is shared. I find it ridiculous that I paid over $500 for a 50 watt speaker that I can get online for less than $300. I can barely hear it at 60mph. I was also told that the batwing that was ordered would include the mounting hardware and the "inner shell" and would have the finished look like they do on the Vaquero or the Nomad. It did not. It only had the outer shell, leaving the inside without a dashboard. The badwing was not adjusted securely. The 4 bolts that provide adjustment were loose and I had to pull over on the side of the road to tighten them with an allen wrench to keep the batwing from knocking around as I went down the road. The installer did not offer to adjust anything or go over the operation of anything when I picked up the bike.

Went in to kick a few tires, look at prices, check the "welcome" by staff. Been riding 40+ yrs,…read morevisited a bunch of stores, reception varies a lot. JJ came over and asked if he could help. Explained my interest in bikes, how many I've owned etc. and probably bored him to tears; however he hung in there with me knowing he was probably not going to make a quick sale. We shook hands and parted OK. Before leaving I asked another (older) employee directions. He happened to be the owner with another interest, craft beer. We hit it off immediately, chatted for quite awhile over many topics, and I left with a positive feeling of my visit. Also found a 2016 bike for a good price which I'll discuss with them again.

Found a part for my dirtbike that I couldn't find anywhere else on top of that found it at a very…read morereasonable price. It was shipped quickly with no issues.

Scott B I bought two bikes from Alfs they were great!…read moreI bought a 2014 streat glide from Twister city beautiful bike hopped up would fish tail on black top at 20 MPh. Had forks lowered from them and now For some piculer reason my bike lost all performance. I am extremely disappointed that this would happen at A renowned dealership! ​

I'm riding from Oklahoma to Sturgis and about 200 miles from home I noticed a leak around the oil…read morecooler. I couldn't find where it was coming from, but it wasn't too bad (just a few drips while stopped getting gas). I was still panicking though, thinking it could easily get worse if it was an oil cooler hose or fitting. I looked up the next Harley dealer on my route and found that Twister City was right on my way. I stopped in, thinking there was no way they would take time to look at it. What they did though was unheard of in the Harley dealership business, from my experience. The service manager himself started looking around and eventually pulled up the boot on the clutch cable. I thought "Why is this guy looking at the clutch cable?" but watched as he continued. He then messed with a little open ended hose on top of the transmission, and explained that a mud dauber had clogged it up which caused transmission oil to be pushed up through the clutch cable where it dripped out at the front of the engine near the oil cooler. The whole process took him about 15 seconds. He pushed the bike on into the shop and topped off the transmission oil then proceeded to make sure my tires were at the proper pressure and checked all the other standard safety items. 10 minutes or so later he pushed the bike up near the exit door and said I was ready. I asked where to go to pay my bill and they said (wait for it) "You don't owe us anything, glad to help." I was flabbergasted. It's not just about the money, I would have happily paid a lot for going from panic mode to finding out exactly what the issue was and having it fixed so quickly, as well as the additional service. They knew I was from Oklahoma and that it's highly unlikely that I'd be a regular customer, but they definitely have a fan for life. I am literally overwhelmed with appreciation for that kind of good old-fashioned helpfulness from a business; especially a Harley Davidson dealer. 5000 stars for Twister City Harley Davidson. Absolutely amazing.

I couldn't speak more highly of these guys. I had my clutch cable break on my way through Oklahoma…read moreand I patched it well enough to nurse it all the way to Wichita. While I was riding, my wife called ahead and informed them of my plight and gave them my approximate arrival time. When I arrived a parts guy and a technician were ready and available to help me, even though I arrived right at about lunch time. They got me fixed up and back on my way within an hour and were super hospitable while I was waiting! Highly recommended.

I recently Purchased a Harley from Brad and had one of the best experiences I have ever had from a…read moredealership. Brad was extremely patient and accommodating while I was shopping, made the buying portion relaxed and smooth, and communicated with me every step of the way. The Service side was amazing as well. I had some work done to my new bike and the service side was chill and communicated every step of the way. I will definitely buy from here again and recommend Dream Machines of Wichita/ Indian motorcycle of Wichita to anyone/ everyone I know!

Excellent service. Took in a brand that has no local support, but they took it on and did top notch…read morework.

Went in to check on getting tires put on a 2007 Honda VTX, after talking tires and prices for a…read morewhile with the guy at the parts counter he stepped over to ask the service guy how much it would cost to put two new tires on. Turns out they will not work on anything older than 2012. Give me a break, a perfectly good bike and I can't get service done. Freaking ridiculous. Can't do service on my current machine, sure won't be getting any new business