The sales person (Simon) went above and beyond to take care of me and did a great job. His…read morecustomer service skills are top notch. I was VERY DISSATISFIED with the service department. I ordered $1700 of accessories, to be installed by the dealer. I asked for a stereo system for the batwing fairing. I explained that I do not need an iPod dock as I do not like ipods, but all I really need is FM Stereo. I was sold a Hog Tunes unit for over $500 that I was told would have the stereo built in to the back of the speaker unit and has a control box that sits on my handle bars. I was told that this unit was "self contained" When I picked up the bike (a full day after when it was promised, I found there is no FM stereo in the HogTunes unit, and that without adding an iPod or my phone (I do not trust my $600 Galaxy S4 to the 50 cent Velcro on the cheap plastic "control box") it does not produce any audio from this "self contained" unit. I attempted to speak to Hank, the installer about this and he told me "Well, that's what it is, so if you don't like it, I guess that is where we are" and then walked out of the shop away from me and went behind the building somewhere. Simon, my sales guy came out to talk to me and while we were trying to decide what to do about this Hank walked by and told us that it is time to close and he wants to leave for the weekend. I understand that mistakes are made, but it is how we address them that makes the difference. I was furious at how I was treated by Hank and how he dismissed me. It was clear that I was an inconvenience to him. I no longer trust him to install the saddlebags and sissy bar that he has backordered. I will NEVER use this place for service again. As an American Legion Rider and the web admin for 8 local ALR sites, I will make sure my experience is shared. I find it ridiculous that I paid over $500 for a 50 watt speaker that I can get online for less than $300. I can barely hear it at 60mph. I was also told that the batwing that was ordered would include the mounting hardware and the "inner shell" and would have the finished look like they do on the Vaquero or the Nomad. It did not. It only had the outer shell, leaving the inside without a dashboard. The badwing was not adjusted securely. The 4 bolts that provide adjustment were loose and I had to pull over on the side of the road to tighten them with an allen wrench to keep the batwing from knocking around as I went down the road. The installer did not offer to adjust anything or go over the operation of anything when I picked up the bike.

Went in to kick a few tires, look at prices, check the "welcome" by staff. Been riding 40+ yrs,…read morevisited a bunch of stores, reception varies a lot. JJ came over and asked if he could help. Explained my interest in bikes, how many I've owned etc. and probably bored him to tears; however he hung in there with me knowing he was probably not going to make a quick sale. We shook hands and parted OK. Before leaving I asked another (older) employee directions. He happened to be the owner with another interest, craft beer. We hit it off immediately, chatted for quite awhile over many topics, and I left with a positive feeling of my visit. Also found a 2016 bike for a good price which I'll discuss with them again.

On October 8, 2024, I brought my UForce 1000cc to Biker's Edge in Wichita, Kansas, for dash repairs…read morethat I was explicitly told would be covered under warranty (by Logan). But instead of doing the right thing and waiting for authorization from the warranty department, they jumped ahead and did the work without approval from them or myself. Now, I'm stuck with a $260 bill because the warranty department refused to cover it. Why? Because there was only a loose nut behind the dash, and no parts were broken. So now I'm out $260 for a loose nut. This entire situation is beyond frustrating. I made it crystal clear that this needed to be covered under warranty or call me to get my approval after they had a cost for me, but they chose to do the work anyway, without confirmation--and then expected me to pay for it. And as if that wasn't enough, it took them two days to even find my warranty in the first place. This is an absolutely ridiculous way to run a business. When you take a vehicle to a dealership, they at least have the decency to check out the problem, call the warranty department, and let you know what's covered before they touch anything. But not Biker's Edge. They just do the work and stick you with the bill no matter what. It's a joke. Customers should be able to trust that warranty repairs will be handled properly, but after this, I've lost all faith in their service department. And here's the kicker--when I went to pick up my vehicle, they told me the warranty claim was denied because the warranty department wouldn't cover it. I called the warranty department myself and found out the real reason: Biker's Edge labeled the issue as an "adjustment." If they had simply told the truth--that the gear shifter was getting stuck in the steering wheel--they would have covered it as a safety issue, no problem. That was the warranty department's exact words. This isn't even about the $260 anymore. It's about the dishonest and shady business practices at Biker's Edge. From what I was told by the warranty department, they make more money when they bill the customer instead of going through the warranty process. I will never set foot in this place again. I'll happily drive an hour to another service department that actually values their customers and doesn't screw them over. Avoid Biker's Edge at all costs unless you want to get burned like I did.

Terrible bussiness. Extremely high employee turn over rate. Owner doesn't take responsibility. If…read moreyou bought a Suzuki RMZ Army Edition recently, just know Bikers Edge is trying to sell your special edition parts you were supposed to receive with your bike after warranty registration.

Greatest place to buy anything Robert is really a great person couldn't ask for a better person if…read moreyou want a decent deal see Robert

Quick friendly service and reasonable price would definite recommend these guys and use them againread more

I bought my Peace Night Sky here and have been very happy with it. I'm close to wanting to go a…read morelarger scooter and wish this business was still open. I miss it.

Shannon and the others were very helpful to me in purchasing a good used Sportster. I had asked for…read morea windshield in the deal, but he had said he wasn't sure he could find one to throw in the deal. I bought the bike anyway and he later found and attached the windshield for me at no charge. He could have just forgot about it since I'd already bought the bike. I came there on the recommendation of one friend and, since my purchase, a second friend of mine has purchased a used bike from Shannon and is happy with the deal also. They have been helpful to me in advice after the sale, also.

From the owner: We sell pre-owned American made v-twin motorcyclesread more

I couldn't speak more highly of these guys. I had my clutch cable break on my way through Oklahoma…read moreand I patched it well enough to nurse it all the way to Wichita. While I was riding, my wife called ahead and informed them of my plight and gave them my approximate arrival time. When I arrived a parts guy and a technician were ready and available to help me, even though I arrived right at about lunch time. They got me fixed up and back on my way within an hour and were super hospitable while I was waiting! Highly recommended.

I recently Purchased a Harley from Brad and had one of the best experiences I have ever had from a…read moredealership. Brad was extremely patient and accommodating while I was shopping, made the buying portion relaxed and smooth, and communicated with me every step of the way. The Service side was amazing as well. I had some work done to my new bike and the service side was chill and communicated every step of the way. I will definitely buy from here again and recommend Dream Machines of Wichita/ Indian motorcycle of Wichita to anyone/ everyone I know!

Excellent service. Took in a brand that has no local support, but they took it on and did top notch…read morework.

Went in to check on getting tires put on a 2007 Honda VTX, after talking tires and prices for a…read morewhile with the guy at the parts counter he stepped over to ask the service guy how much it would cost to put two new tires on. Turns out they will not work on anything older than 2012. Give me a break, a perfectly good bike and I can't get service done. Freaking ridiculous. Can't do service on my current machine, sure won't be getting any new business

Bought a badass motor from them, highly recommended. They have a great history and I feel like part…read moreos the team.

in 1990 i took my 76 shovelhead motor for rebuild i was very impressed when after installing it…read moreback in bike ,{ at that time i had an open primary with belt drive kick start only } putting the old s&s carb on it ,it started on the second kick wow . been running strong all these years