On October 8, 2024, I brought my UForce 1000cc to Biker's Edge in Wichita, Kansas, for dash repairs…read morethat I was explicitly told would be covered under warranty (by Logan). But instead of doing the right thing and waiting for authorization from the warranty department, they jumped ahead and did the work without approval from them or myself. Now, I'm stuck with a $260 bill because the warranty department refused to cover it. Why? Because there was only a loose nut behind the dash, and no parts were broken. So now I'm out $260 for a loose nut. This entire situation is beyond frustrating. I made it crystal clear that this needed to be covered under warranty or call me to get my approval after they had a cost for me, but they chose to do the work anyway, without confirmation--and then expected me to pay for it. And as if that wasn't enough, it took them two days to even find my warranty in the first place. This is an absolutely ridiculous way to run a business. When you take a vehicle to a dealership, they at least have the decency to check out the problem, call the warranty department, and let you know what's covered before they touch anything. But not Biker's Edge. They just do the work and stick you with the bill no matter what. It's a joke. Customers should be able to trust that warranty repairs will be handled properly, but after this, I've lost all faith in their service department. And here's the kicker--when I went to pick up my vehicle, they told me the warranty claim was denied because the warranty department wouldn't cover it. I called the warranty department myself and found out the real reason: Biker's Edge labeled the issue as an "adjustment." If they had simply told the truth--that the gear shifter was getting stuck in the steering wheel--they would have covered it as a safety issue, no problem. That was the warranty department's exact words. This isn't even about the $260 anymore. It's about the dishonest and shady business practices at Biker's Edge. From what I was told by the warranty department, they make more money when they bill the customer instead of going through the warranty process. I will never set foot in this place again. I'll happily drive an hour to another service department that actually values their customers and doesn't screw them over. Avoid Biker's Edge at all costs unless you want to get burned like I did.

Terrible bussiness. Extremely high employee turn over rate. Owner doesn't take responsibility. If…read moreyou bought a Suzuki RMZ Army Edition recently, just know Bikers Edge is trying to sell your special edition parts you were supposed to receive with your bike after warranty registration.

Greatest place to buy anything Robert is really a great person couldn't ask for a better person if…read moreyou want a decent deal see Robert

Quick friendly service and reasonable price would definite recommend these guys and use them againread more

I bought my Peace Night Sky here and have been very happy with it. I'm close to wanting to go a…read morelarger scooter and wish this business was still open. I miss it.

Shannon and the others were very helpful to me in purchasing a good used Sportster. I had asked for…read morea windshield in the deal, but he had said he wasn't sure he could find one to throw in the deal. I bought the bike anyway and he later found and attached the windshield for me at no charge. He could have just forgot about it since I'd already bought the bike. I came there on the recommendation of one friend and, since my purchase, a second friend of mine has purchased a used bike from Shannon and is happy with the deal also. They have been helpful to me in advice after the sale, also.

From the owner: We sell pre-owned American made v-twin motorcyclesread more

From sales to service, even the owner, the people that work at Dream Machines go out of their way…read moreto help. They took care of my bike even when corporate didn't want to to help them diagnose the issue! I am so glad you all are the dealership we have, I cannot speak highly enough about them!! By far the best Indian dealership I have been to!!

We had a fantastic experience at this dealership. Purchased a new 2025 Indian pursuit dark horse…read morewith 10 miles on it. Taylor made the process so smooth and easy. We would recommend this dealership to anyone looking for a new or used bike.

Excellent service. Took in a brand that has no local support, but they took it on and did top notch…read morework.

Went in to check on getting tires put on a 2007 Honda VTX, after talking tires and prices for a…read morewhile with the guy at the parts counter he stepped over to ask the service guy how much it would cost to put two new tires on. Turns out they will not work on anything older than 2012. Give me a break, a perfectly good bike and I can't get service done. Freaking ridiculous. Can't do service on my current machine, sure won't be getting any new business