Okay, for me this is tough, took my vehicle to chance transmission as I had delt with them for many years in the past. Dave would always go above and beyond. The latest vehicle I took in was one I purchased from my neighbor with a non functioning transmission at normal operating temperature, when cold the vehicle would perform as it should. Given the nature of this model I chose not to even mess with in-depth analysis or search for an easy fix, just took it in and said I believe it needs rebuilt and do all the upgrades necessary to make it better than manufacture. Jay called said your ready to go, couldn't get there that day, so the wife went the next day. The battery was dead Jay jump it and sent her on the way, as soon as she pulled out she thought something's not right, she thought maybe it needs to relearn from the battery being dead, on the way home (30miles) she said that it was shifting excessively. I stopped and picked up a battery just to make sure that it had sufficient voltage and that we wouldn't have a dead battery the next day. I get home changed the battery then it wouldn't even move. I hooked up the scanner it had several transmission codes I cleared them, started it, check fluid level it was good, got back in and then transmission started working. during this process I had called CT spoke to Jay and ask if he wanted me to have it towed back he said no drive it, that concerned me because I did not want to damage anything. I drove it and it got better so now I am thinking its just needs to adapt. It did improve greatly but not to a point of satisfaction, we ended up putting a little over 2,000 miles on it but just wasn't there yet. I took it back to CT they checked it and said well you have a couple of engine codes that's the problem, I picked it up took care of what they thought was the problem (no change) took it back again and left it. Jay called said your ready to go, I picked it up pulled out of the drive felt worse than before but it's Thursday evening and they are closed on Friday so I called them back this time speaking with Jeff, I will tell you now we did not see eye to eye on this, there are some more medicating factors but in the end I took the car back in on the following Monday and on Wednesday Jeff called and said it's ready. I went in and test drove the vehicle with Jeff and I said I think you got it, he was going on vacation and we had decided that I would put some miles on it just to verify. Well we put the miles on it and still putting miles on it, I know this is long but what I want everyone to understand is this was not an easy thing for me to do, we must remember we are all human and we all make mistakes, not that CT made any particular mistakes, it just happens that way sometimes. What brought joy to me through this process was that Jeff proved to be as good as his father, he went above and beyond exhausted all measures and in the end got it right. Even with the difficulties this time around I would chose no other transmission shop than Chance Transmissions, I will continue to recommend them above all other transmission shops. Dave, you & your wife did a great job raising your son, Jeff keep up the great work. I am very thankful to have worked through this we know who is at work. YHWY bless in the name Yeshua read more