Called SEVERAL local plumbing business's on a Saturday for what we thought was a collapsing septic issue. Within 45 minutes of initial call, Jose came to our Ocala home and found it was JUST a bad clog. He had it sorted and done with within an hour. Normally, I try to support local business and not call a MLM company. But, I have STILL yet to hear from the local guys, even the one's that I left messages with their emergency lines. It's now 5pm and taken care of when I called at 3pm! Jose was also VERY informative, and encouraged my 'shadowing' tendency and many questions. He also advised on how to continue to properly maintain my pipes AND septic. I will admit though, the gentleman over the phone told me the price would range between $65-$80 for the call and to do a clog, but it ended up being $160 for him to climb on roof and snake the drain. That price was...a bit higher than anticipated....but, I am just glad it's not my septic and it was JUST a clog. Thanks Jose! Marco Polo Village II Ocala, FL - Marion County (Not sure why it says I am from San Fran, CA.........) read more

Showed up at 8am when I was told between 9-1. Installed new plumbing lines in guest bathroom and installed two Moen faucets. Unfortunately, technician wasn't familiar with Moen faucets and ask me to switch to Delta that he had on the truck. I wanted Moen and should have stopped him there. I didn't. He got them in, but the Moen Push-Down / Pop-up mechanism doesn't work. You have to reach under the sink to release the water from the basin. And he took the Aerator Tool with him in the trash that Moen says I need to clean the Aerator. I am not satisfied with the service. read more

Called around 9:30 am on Monday morning. After the recent rain, my toilets were draining slowly, and my tub was making a gurgling noise while draining. By 1:30, their tech, Messiah, was on the job at my house. He quickly and efficiently found my septic tank lids, emptied the tanks, and cleaned the filter. In less than an hour he was done. Reasonable price too. Highly recommend. read more

During a routine inspection by FPU they found a propane leak somewhere outside the tank. The only things fed by this is a range and a fireplace. Contacted Mike Scott, they sent a young man out to check it. He had no pressure gauge and no leak detector. I gave him one of my gauges to use, although it was for air not gas. He crawled around under the house and decided it wasn't the fireplace. He closed the valve to the range and decided the leak was in the line going to the range, but didn't have anything to fix it with which of course means a second service call. Charged me $286.00 for this call, but told me the good news is the range is fine. He left, keeping my gauge. His service manager called and said he could come back to fix tomorrow with a "helper" for another $350.00. Im in this far so sure. When he returned his "helper" was clearly his superior as he had the proper gauge, leak detector etc and stayed by the propane tank while the young man crawled around replacing the line. When he got done - uh oh, something else is leaking. The old guy decided it was the flex line to the range. Replaced that and Woops! Something ELSE is leaking now. Eventually they decided it was the range. You know, the one that wasn't leaking the day before. I told them to go away and have their boss call. When she did she was very argumentative I told her I didn't feel like I should pay 2 service calls when the young man was obviously clueless. She told me he had everything he needed when he first came. When I informed her he didn't even have a gauge or leak detector she argued that he did, basically saying I am lying. That little shit STILL has my gauge and I still have no propane 2 week later because I am waiting on a new range. If you want to overpay for incompetence by all means call these clowns. If you want professional service call ANYONE that's NOT Mike Scott read more

Awesome customer contact team (really smart and efficient) from the start of the call. Upon arrival, within an hour(!) the service personnel was top notch, and the price was unbeatable. I have recently worked with several contract companies for multiple services and this one should be the model service for everyone! AND all seemed to ENJOY their job! What more could you want? read more

Pricing issues. Most service providers charge a fee for a house call. The fee is then applied against the first hour of labor. Not so with Mike Scott Plumbing. They charge a service fee plus an hourly rate which starts at immediately, so for example for one hours work you pay a service fee of $90 plus an hour at $90. read more

OVERPRICED and NOT responsive. Charged $140 for 5 minutes of work. In the past they seemed fair....but not anymore! FIND ANOTHER PLUMBER!!!!!!!! read more

***Update*** I had decided to use a different company after the toilet started leaking again, but my husband wanted me to go with them, so they could fix what they didn't do correctly. After all we had invested in getting the septic emptied because of their advice - and extra almost $200 that didn't fix the problem. Anyway - I called today and they sent a different worker out he righted the ugly grouting job and found that the water was coming from the tank and not the base of the toilet and we are back in business. The first worker was nice, even though the job wasn't done well, and this guy seemed even nicer. So - would I use this company again - yes, and I do recommend them for fast reasonably priced service. _______________________________________________________________ I thought I had given this company a review, and came back to update it and am glad I hadn't previously reviewed their work. I can't recommend using this company, yes they came fast and prices sound reasonable but - your better off paying more for quality work. We had issues with our toilet leaking/moaning and the shower, well kind of whistling and the tub leaked. There were also back up issues, just water wise no sewage. And I had asked if he could grout the toilets for us. Workers suggestions, empty septic tank, replace toilet guts, and he grouted the toilets for us. Well - as to the grout job: terrible!!! My husband had used shims when he replaced the toilet to stop it from rocking, when their worker grouted one of the toilets he pulled the wooden shims out but left the plastic ones in - and they were sticking out of the grout which just looks terrible. I can excuse it from my husband - he is a teacher not a plumber. But when you pay to have something done your expectations are for better work. As recommended we had the septic tank emptied. No - the toilet doesn't moan and longer, the shower still whistles, although not as much - but less than a month later and I the toilet is once again leaking. The worker was friendly enough, price reasonable - but spend your money more wisely using another company as we now have to find another company to fix what Mike Scott Pluming didn't. read more

I own several rental properties in Ocala and needed to get the septic system pumped on one of my rentals. Mike Scott Plumbing was able to come out within an hour of my initial phone call and clear out the tanks. The customer service representative I spoke with was very informative and helpful. I am extremely impressed by the level of service I received from Mike Scott Plumbing. Pricing was very reasonable and the level of service is top notch. read more

Had a Pump problem they looked at it ,15 minutes later gave me a bill for over $100 and said they don't do pumps ,if water runs through it they don't do it ,it's very sad,everywhere you look people just like screwing other people here in Florida read more

Very poor service. We waited for a part for over a week and a half. We were told it would be two days to get the part, when we called about the issue they did not respond to our phone call. I would not recommend them. read more

Ocala service providers are just a joke. Calls, emails go inanswered. Must be independently wealthy.

We had them to come out to fix our toilet and I thought it was fixed and then it started leaking again. Called them and they said they didn't touch the specific part that was leaking, even though they did and wanted to charge me again and told me I was lying. read more

We saw good reviews and called Mike Scott Plumbing due to our hot water heater not delivering hot water. The water was luke warm. It seemed warm for a moment and then it would go cool. The first time they came out, they said it was due to an electric power surge that threw off a master temperature switch. They tested with their hand to see if the water warmed in our kitchen and it was and told us it was fixed. Unfortunately, the next morning we had luke warm/cool showers again. We called back again and they came out and they did not charge us a service fee to return, just for parts. The repair guy they sent out seemed very bewildered. First, he said it might be our electric saver on our circuit box that might be turning off our water heater to save power. We might need to call our power company. (Huh?) Then he said our water heater was only putting off 120AMPS instead of 240. He had to call another technician to ask questions and realized he was reading the amps wrong. We explained the tank wasn't that old. Then he said it was our heating elements, and he changed those and replaced 1 thermostat - "just in case". He tested the water from the sink and said it was fixed. Next morning, luke warm/cool showers again. We couldn't believe it! My fiancé and I are not mechanical handy people and we want to trust that the professionals we hire know what they are doing. Two different technicians came out, that's two techs who had no freaking clue. They were very nice guys but apparently oblivious. After spending $200+, we couldn't immediately afford to keep plugging away at it and we felt like calling Mike Scott Plumbing back was futile. I mean, they just didn't inspire much trust in their skill set. We wanted to know where the techs were that inspired all these supposed great reviews. We just weren't going to give them anymore of our hard earned money. We just decided to take luke warm/cool showers for a while, which sucked. In an unrelated issue, yesterday morning I noticed a slow steady constant drip from one of our showers despite the handle being off. Google said it was a valve inside. We decided to call Jim Brady Plumbing and while they were fixing the shower - we also asked him to look at the water heater. He looked over our water heater and he said - well one of your thermostats isn't set. We asked, "One of them, isn't there only one? The previous repairman replaced it." We told him the whole story. There are TWO! Two freaking thermostats on our water heater so what good does it do to replace only one? If that was even the issue to begin with. I Googled our model (yeah, the number is on the tank guys) and confirmed in the manual - there are TWO! I mean if I can Google, can't your techs? Guess what? We have hot showers - wonder of wonder, miracle of freaking miracles! Someone actually knows what they're doing and it took one trip and 15 minutes. Now, we are left with questions as to whether we've wasted money replacing elements and thermostats and draining the tank of water when all along, it was a setting or maybe it was just one faulty $10 thermostat. I mean would Mike Scott's techs ever fixed our water heater or would they just have made us replace it. Thankfully, we didn't have to find out. If you provide a service, send people who know what they are doing. Know your craft. And sure, you can come out again and again but if you can't fix the problem then it's moot. And we work, we don't have the time to sit in our house for repeated visits. $200 is a lot of money for us and it's not cool to take advantage of people. This is the digital age folks, reviews go everywhere and I hate leaving negative ones, I'm not a mean person but truth is truth. You either deliver on the promise or get called a liar. I will never give you any more of our money nor will I recommend you to anyone, and I know A LOT of people. read more

A friend called this company for me. Two guys showed up to find a leak. They dug a hole outside where the main shut off to the house was. Told me I needed a new valve, but did not fix it or offer to fix it. Then went inside the house to see if my toilets were leaking (they were not as they are brand new). They went to the very far side of the house/master bath and told me he could here a leak and it was somewhere in the master bath. Then went back outside, called said friend and decided to do a pressure test. After the test he now says I have a leak in the foundation on the hot water side. Now mind you this is a plumbing company and never offered to fix any of my so called plumbing issues. Just gave me a bill and a number to call a leak specialist. Now leak specialist are 300.00 to start!! Needless to say.....I have NO wall leak or foundation leak. This time I call a plumbing company. They come out and guess what? Found the leak right where Miks Scott's professional plumbers dug!! Mike Scott Plumbing is a waste of money and their office staff is very unprofessional! read more

Absolutely horrible customer service the lady employee Janice took our call and when we had an issue with an invoice that was promised to be waved being we would be using them to replace our drainage field. We wanted to speak to management or the employee that agreed to wave the invoice ,she refused to transfer the call unless be paid the invoice .To top it off she was extremely rude and did not care about the reputation of this company. This employee Janice did receive our payment and a forever lost customer along with a bad review for the company she works for. read more

They were rude from beginning to end. From the office to the plumber who came out to our house, looked under and said yep you got a leak, I can come back Wednesday and see if I can fix it then. Hello? we had already been without for over a week when they came out! Never ever again. read more

I called this company to fix a stopped up toilet, the tech came and I paid for the service come to find that the problem was not resolved. In fact the toilet was the same as before the tech got there. I notified to manager who was rude and I was informed that in order to get a tech out to fix the problem I already paid for I would have to pay them again for the same service. Please don't use this plumber unless you like to pay a lot of money for nothing. read more