Their customer service at this shop is bar none. Did a test drive of my truck told me what the…read moreproblem was and I left my truck with them they called me that afternoon and advised the truck was ready and the amazing thing was the price was what they had quoted me Thanks to the whole team Steve Robinson

Friendly service and quality transmission work. The fix took a little longer then expected, but…read morethe transmission had a larger problem than expected. Price was expected.

Our car broke down as we were traveling. It was late in the day, and difficult to find the part we…read moreneeded. The staff worked hard, calling parts suppliers in the area, but couldn't get the part we needed until the next morning. They helped us locate a hotel, made sure we got there safely and picked us up the next day when our car was ready. They truly treated us like family and made what was a difficult situation not nearly as bad as it could have been. I highly recommend this mechanic!

From the owner: Enjoy a smooth ride again after you bring your vehicle into Schaffer's Auto Care. Our auto repair…read moreshop in Carrollton, GA, can take a look at your vehicle to see why it's making that weird sound or acting strangely. We've handled everything from engine problems and wheels to oil changes and more. We treat every customer like family, and customer service is our guiding principle. That's why we always go above and beyond in our services. Contact us today and get your auto problems fixed in no time!

Went by here for the first time today! I've only had my oil changed in Carrollton one time…read morepreviously, and it was an awful experience. Being able to sit in your car, see what they're doing, and have ten talk you through what they're doing is awesome. Reasonable cost, very quick and exceptional service, and overall a great experience. Looking forward to using Express for as long as I live in Carrollton.

The shop manager Curtis told me that I needed all new rear brakes. I discovered later that day that…read morethey never even looked at the brakes. It took me just $60 in parts to get it fixed - instead of the $860 they quoted me.

Over charges like crazy, probably because I'm a female. I shouldn't have to spend over $1100 for a…read moresmall valve cover gasket leak, and a pvc valve replacement. it's a 3-4 hour job with less than 180 in parts. I had took my car here several years ago for the emergency brake system to be replaced and some coils (I brought them in) and that was also well over $1k. Smells fishy to me.. also never asked for diagnostic and they are trying to charge me $150 for a diagnostic when I told them what the issue is ... not using them again

My husband and I both have MINIs and take our cars here for regular service and when a dreaded…read moreservice light comes on. Guys are always super friendly and complete job in timeframe promised. They are always busy and sometimes it takes a minute to get it, which I take as a good sign. Cost seems on par with any Euro service place.

I am extremely happy with all of our repairs here. This team is knowledgeable, talented, fair and…read morehonest. I will keep coming back to this team for all my auto repairs.

I called on a Tuesday to bring it in thursday both my days off. I dropped it off when they opened…read moreand told me they would call. Never did so I called and said they hadn't started on and that was by the time they close so they call me friday when I work and tell me what needs to be done and I told them to start. Never told me how long b ed cause I'm I'm couldn't go to work or the rest of the weekend because they started it late amd held it because they close on the weekends. Get it Monday and everything was fine until Wednesday when it had to be jumped off twice and when I replaced the battery it still was having the same issue so I take back friday and they say they cant find anything wrong. Also wanted to say it took a while to start it up when I brought it in. If that was the case then why was it not addressed. And I played more than the quote they told me before

As many other reviewers have stated, these people are the absolute definition of crooked mechanics…read more I had read the many reviews and was reluctant to come here but had no choice; I had no intention of having any serious work done but I figured surely I was safe just getting my oil changed. The first two or three times it seemed OK...of course they ALWAYS pull the crap about trying to sell you expensive repairs you don't need but I just say no, just do the oil change. Today I asked them to also replace a brake light that was out. The bulb costs exactly $9 at Auto Zone and replacement literally takes 2 minutes. These low-lives charged me $80 for the brake light. I have had this done at many places over the years and know what it should cost. For convenience and to save time I just asked them to fix it rather than doing it myself because every even slightly honest shop will do this for a regular customer at a reasonable price. They have lost my business forever over this. I have gotten all my oil changes there, gotten an alignment, bought 4 new tires from them, and this is how they treat a loyal customer. I will of course be disputing the charge through Discover, and doing my level best to spread the word online and verbally about their complete dishonesty. The guy at the desk knows perfectly well I wouldn't have agreed to paying $80 for a brake light; that's why they never mentioned beforehand what they would charge. Please, take to heart the lesson I should have learned from reading the other reviews, namely that when the reviews are consistently awful you should go nowhere near that business.

I called to make an appointment and got put on hold. The hold message advertised an oil change for…read more$21.99 until the end of June. First off, when I spoke to Steve on the phone, he told me he had no idea about that special and could not offer me that deal. So I did actually make an appointment anyways, just because it needed to be done. Then later, I went on line because I was still curious about the offer presented on the phone hold message. Sure enough, I was able to book an appointment for an oil change for $21.99, so I did and promptly canceled the other appointment. The day and time comes to take my car for my appointment and when I get there they tell me they don't know what deal I'm talking about. Luckily, I had taken a screenshot of my appointment details that included the $21.99 deal for an oil change and was able to show the guy. Now, I don't know if it was because I'm a girl, but even when I go to pay for my oil change, he STILL wanted to charge me $35!!!! I was about to swipe my card and luckily noticed the $10+ difference and said something to him! Not to mention, they wanted to charge me $35+ for an AIR FILTER!!!! Seriously!?? So FINALLY after FIGHTING to get the OFFERED RATE, I paid for what I heard about on the prerecorded corporate advertisement and the online rate and got the F out of there!!! And OF COURSE, they told me I needed new tires on the way out!!! What a joke of a place!!! Get your Sh** together!!!