I have a 3 week old washer that is leaking. Instead of getting a new machine, it has to be…read moreREPAIRED. The part was ordered today but it won't be in until March 2!!! CRAZY that the policy is repair, not replace a 3 week old washer.

An absolutely horrible experience. I spent $20,000 on a new range, hood, built-in, microwave, and…read morerefrigerator. It took months to get my appliances, as well as a nightmare getting them properly installed; and the refrigerator drawer had tape chemical marks on the black covering of the drawer. It has taken me forever to try to get a new drawer for my refrigerator, one big cluster 'f'!!! I will never shop at A1 appliance again.

Horrible customer service Not one person greeted or offered assistance. Appliances are crazily…read moreoverpriced. The place was junkie with outdated overpriced rd procucts

I shopped here before. Their management always had the take it or leave it attitude. It has gotten…read moreworse. Their website is totally inadequate. They are not helpful on the phone, and less so in person. Their delivery service is prima Donna. I would consider starting a discount appliance store if I was thinking of staying a new business because they must be making a lot of easy money in this business or they are really inept. Anyone can eat their lunch with a little customer service.

My husband and I had a very positive experience with Lifestyle Appliances recently. Bradley helped…read moreus select a replacement over the range microwave oven and was so helpful in helping us determine whether the one we liked would fit our needs and fit in the space available for it, which it did. And it was a great value. Bradley was very courteous, professional and knowledgeable and we left the store feeling confident that we had made the right choice. Bradley was also great at scheduling an installation team who did an excellent job. We are loving our new microwave. We highly recommend Lifestyle Appliances and Product Specialist Bradley Abadie. Robin and Barlow Brown

This is our place to go for outdoor grilling tools. We have an XL Big Green Egg, and they have all…read morethe tools, supplies and accessories you need. We recently purchased the Eggspander,and it's amazing. We enjoy the staff...they are always friendly and helpful.

The best appliance company I have ever dealt with. Also the delivery team was so thorough and did a…read moregreat job.

Costed us $195 for them to change out a $10 dryer belt in 10 minutes!!! After multiple no call no…read moreshows. Happy with the Job being done quickly, but that price is outrageous. When I called out of shock becuase I figured it was a complex job that would take a long time (reasoning for high price)...they offered $20 off. If that was hourly, that's over $1000/hour. He mentioned they don't charge hourly... Anyway, heads up... not hating, but it would save me lots to learn how to change a dryer belt.

Devin answered my call right away and looked at my photos of my dishwasher. I was able to send him…read moreA picture of my serial number and make and model of my appliance. He ordered the parts that very minute, texted me to keep me in the loop and promptly came to my house and FIXED my dishwasher perfectly! I give him 10 starts for service, professionalism and a very fair price!!

Quick quote, great price, quality work, quick scheduling on a kitchen disposal swap out…read more Recommended and I'll call him again!

Went in hoping to see a specific refrigerator. They didn't have it on the floor but said one could…read morebe in by the next week. Then a weather-related delay pushed that back a week, so Carnival parades were starting in our neighborhood. Terri responded promptly to emails regarding its arrival on the floor, we went and saw it, and ended up purchasing it. She was able to arrange for it to be delivered first thing in the morning so we would have it before streets got blocked off. Delivery/installation guys she recommended are independent contractors and were great. They also hauled away the old fridge and said they'd donate it as I wished. No issues at all.

This review is not connected to a purchase, but rather a one time shopping visit to look for a…read morespecific range, which sadly they didn't have. That however didn't take away from the fact that they had a decent inventory of some appliances that looked to be "scratch & dent" or perhaps factory seconds, along with what appeared to be thousands of new in-the-box appliances. The prices seemed reasonable. The sales person went out of her way to recommend another appliance store that did in fact, have what we were looking for. I wouldn't hesitate to shop them next time I'm in need of appliances, and would definitely recommend them to anyone who is.

Our go to appliance guy fixed our washer, dryer, fridge, you name it, you got it. Gio is friendly…read moreand can breakdown technical issues and explain them clearly and concisely and plus very reasonable prices. I recommend these guys to any of my friends who need work done in a jiff.

They were very help just try to get them some costumes!!!! I…read morewas Mr Kala to fix my garbage disposal

I have only come here looking for specific pieces I had in mind for what I need in my house. They…read morehave a wide variety of things, but none that I specifically needed. Someone did ask if I needed assistance when I came in and said they did not have anything that I was looking for (China hutch and an armoire). I looked around in case something popped out and needed to be mine, but nothing did.

The website says "Items that are damaged or non-functional when delivered are eligible for repair…read moreor exchange when reported to the store at the time of delivery or pickup." The items delivered to me were not functional because a portion of the order was not delivered. The team told me to convert into a platform bed instead of them paying the cost to send needed items.  When I called to return the store manager said " I was over my 30 day return time frame". I was not. I contacted the regional manager Jason O'Neal who has been nonresponsive. The excuse of "covid" was also given as to why items could not be returned. No team members at this site are wearing masks, there is no signage about Covid protocol or following of any basic Covid protocol in this store, likely because the state of Louisiana has lifted almost all Covid restrictions. I requested the items be refunded so I could use my credit account for items I can actually use. As this will affect my credit, if not honored I will have to pursue legal action against the company. It sucks that I now have to dedicate real time to this when the problem came from the American Freight side.

I went online to the Kenner store to order heaters and there was so many glitches in the process, I…read morewas at the end of my rope. It wouldn't even take my password, it kept me inputting over and over. Then it thought I was a robot, if could have gotten hold of that computer system, it would have thought I was the Boston Strangler" when I finished with it. I was ready to close my account. But low and behold I was prompted to try the following number 1-800-430-3376 to call and the heavens opened up. I was soooooooh lucky to get this representative. Her name is Shawn, out of Tempe, AR. Shawn never once told me I had maybe done something wrong, nor did she defend HD. She took the bull by the horns and took care of the issues I mentioned , but also Shawn worked with me on the problems. She went over everything, we went through the orders. Shawn confirmed what I was talking about, and calmed me down as far as having success with a remedy. The system had me down with 800.00 of heaters. Whoa there Nelly! Shawn told me to pass on the number she gave me, and for me to let the people know that when you call in the hotline for help, they can also take your order also. The above number is directly to her department. I asked if a customer/ account holder can ask for her. Shawn said yes, but to know that all in her department are capable of giving great, understanding service and it will be remedied. So please don't give up on a great store as HD in the Kenner,La or any area. If you use the Kenner store you can also ask for Mike. Mike is the most accommodating and knowledgeable staffer there is. HD ought to clone Shawn and Mike. I hope the HD CEO sees this experience and rating, because it's people like Shawn that we keep our accounts opened. That it doesn't matter if there's glitches in the system because we know there's Shawn or someone like her to remedy our issues. Please tell Shawn how much she's appreciated. MO

I had an order delivered but it did not include the correct order. Customer service actually hung…read moreup on me after waiting on the phone over 10 minutes. I was told to bring it to the store to exchange it. No " sorry for the inconvenience " or any response.