HUMILIATING AND DISCRIMINATORY EXPERIENCE - MIKE MAROONE CADILLAC BOULDER, CO
On August 15, my wife and I, both deaf, came to this dealership with the hope of buying a car. We left feeling hurt, humiliated, and with a deep sense of injustice due to the treatment we received from the manager, Austin.
From the start, he showed no interest in helping us. He did not provide any price quotes for the cars we asked about--no options, no comparisons. Instead of guiding us and building trust, he treated us as an inconvenience.
Since he did not speak Spanish or American Sign Language, we had to communicate in writing. However, his impatience and boredom were obvious. It was clear he did not want to assist us.
The worst part:
* He pressured us to apply for credit without any documents or clear figures.
* He forced us to provide a $11,000 down payment as a requirement to take any car.
* He ignored our alternatives and threatened us by saying that without that deposit, there would be no sale.
This is not just poor customer service--it is discrimination.
No one should leave a dealership feeling oppressed, manipulated, and treated as a burden.
Mr. Austin is the example of what a sales manager should never be: unethical, lacking empathy, and unprofessional. He was not looking to help us--he wanted to get rid of us.
The manager sale of a car should never come at the expense of human respect. read more