Parking scam. Parking ticket is stamped one hour earlier…read morethen arrival time. See parking ticket stamp in photo along with photo time stamp

I used the ferry to visit Isla Mujeres. Its a 20 minute ride in a boat with bathrooms and a bar.read more

I went here from our hotel as it was the closest ferry terminal to our hotel. We took a bus ride…read moreand were a little confused where to go after we entered the Embarcadero. We were told to go right to the red rood where to buy the ferry tickets. It was $37 USD per person and it was roundtrip. We only did the ferry it is cheaper to pay in pesos than USD. Once you get your ticket you go to the waiting area until your ferry arrives. If you need to use the bathroom, there's one available before you go to the waiting area but be sure to show your ticket to the security guard or else it's $10 to use. When you are about to board the ferry, you have to scan the ticket. IT IS VERY IMPORTANT NOT TO GET THIS TICKET WET OR TO LOSE IT. Or else you will have to pay again. The ride is about a half hour and it's beautiful. The ferry has indoor and outdoor seating. There was a man singing during our ride and afterwards he did ask for a tip. You will always be offered to take a catamaran, to go snorkeling, to rent a golf cart, etc.

Super easy to purchase tickets, board, travel fast and safely to Isla Mujeres. The ride was…read morecomfortable and clean. Be sure to return to the dock early before your return trip to ensure you can board. The line gets long and serpentine fast

Loved our stay! The rooms were perfect, the food was soo good and the service was amazing- shoutout…read moreto Delmi at the pool! We stayed in a non-preferred room and didn't miss it at all!

Amazing resort, great food and the service was top notch! Shout out to Delmi for being our family…read morefriend and server all week! She is the best!!

Hello all, We spent 5 nights at the Dreams Vista Cancun Golf…read more& Spa Resort. Overall, our experience was OK--not bad, but certainly not outstanding. While the resort offered a decent package of restaurants and services, it didn't quite meet our expectations based on previous stays at other all-inclusive locations. If you're considering this resort and don't have much prior information, it's best to manage your expectations. Some reviews come from guests experiencing all-inclusives for the first time, so their reference points may differ. Here's a summary: The real standout here was the staff--they were consistently friendly, welcoming, and helpful throughout our stay. We genuinely enjoyed interacting with them. Bar service was prompt, and the drinks were good. The staff also did an excellent job keeping the property and beach areas clean and inviting. For staff alone, I would give them 5 stars (out of 5). If you're hoping to play golf at the nearby course, keep in mind that feedback from other guests indicates the course was in poor condition and not recommended. While I didn't play myself, a group we spoke with chose to book elsewhere after their experience. Note that the golf course is not managed by the resort, so check detailed reviews prior to booking a round. There are other options in the area. Overall, based on a golfer's perspective: 2 stars. The location works well enough, but don't expect to find much within walking distance for exploring. If you want to see more of the area, you'll likely need to rely on Uber or a cab. I did walk around and enjoyed learning about the local culture, though it turned into a 10-mile trek. Overall: This part is subjective. No rating. The biggest letdown was the restaurant dining. While we're not picky eaters, we do appreciate good food. The buffet offered plenty of choices, so you'll likely find something suitable for adults and kids alike. I had breakfast there daily and ate dinner a couple of times. It was fine--not memorable, but not disappointing either. Once again, the staff was great. Just keep expectations realistic for buffet dining. Overall: 4 stars Restaurants. We tried both the Asian and Italian restaurants. The Asian restaurant was acceptable--the food matched our expectations, but nothing stood out as exceptional. Our friends paid extra for the grill table (steak and lobster for $25), but they regretted the expense, feeling it wasn't worth the additional cost. Overall: 3.5 stars (excluding the grill table) The Italian restaurant was a real disappointment for us. The service was excellent, and our server was attentive and well-deserving of a generous tip. The basics--salad, bread, calamari, and included wines--were fine. However, the beef entrée I ordered was so poor in both taste and presentation that I couldn't tell what cut it was, or even if it was real beef. My friends tried it and agreed it tasted like a processed meat product rather than actual beef. The other dishes were just OK; nothing impressed us. Overall: 2 stars.

This resort is beautiful. Stayed here for 5days for a wedding. Got a preferred club plunge pool…read moresuite. It had an amazing view and the customer service was impeccable.. The spa was the best part of the stay. I ended up going twice. The staff is spot on. The entire place was clean. Room 9/10 Amenities 9/10 Spa 10/10 My A/C in my room broke and it was fixed really fast. Also, the floor I was on had different keys than other floors so my key would not work for me to get into the Preferred Club. No one figured this out til day 3 and then issued me an extra key. I was not impressed with the food at all. The buffet and taco bar saved my life... The wedding was handled outstanding and the dj was able to play everything we wanted to hear

I've been to a number of carribean all-inclusive trips, at multiple hotel/resort brands. I have to…read moresay this is up there as one of my favorites. The resort was clean (very clean), things worked as intended, the staff was EXTREMELY friendly and very helpful, and the food was good! It always helps when you're in Mexico and you get good weather (which we did) but these folks had the grounds and resort, itself, firing on all cylinders. My down-rankings were in the lack of daily engagement and night-time activities. Besides a massive party thrown for the superbowl, I didn't notice any nighttime activites (could be my fault for not looking into it more) and the daily activities existed but the staff didn't really try very hard to pull people "into the fight", if you will. Having said that, these luxuries that I've seen at other brands did not take away from the wonderful experience that my friends and I had!

Came here for a wedding and here is an overview of the stay…read more The best part imo is that it is about a five minute walk to Secrets, the adults only resort. If you have children, stay at Dreams, if you don't, stay at Secrets. I think it's honestly that easy. The only difference is if for some reason Dreams is super less expensive than Secrets and you don't have kids, you might as well stay at Dreams and walk over to Secrets every day. I didn't see a Secrets room, but I can't imagine it being better enough to warrant a huge price difference. Expect to see a wedding if you're here on a weekend, this place gets booked out early for weddings (like a year in advance). However, if you like to dance, it is the weddings that make the lounge fun. I heard the lounge can be pretty dead, but when there's a wedding party coming here for an afterparty, it livens the place up. I heard a couple who was leaving comment how our wedding party made that place fun. The food is like cruise food. Weirdly, a lot of restaurants were closed on certain evenings and there isn't a lot open at lunch. Look at closures before you come, so you don't spend a night eating at a restaurant that you could have eaten at when most of them are closed. I personally liked all the ceviche I tried (I know, brave of me for eating ceviche in Mexico) and disliked all the sushi I tried. All the octopus I tried was quite good too. They are very strict about mens clothes. If you go to a nicer restaurant, the men have to have sleeves. It was pretty funny that my sister and I were able to eat at the french restaurant in a crop top and shorts, but men were sent back to their room to put on a collared shirt. Bring some nice clothes. Room service takes forever, make sure you order ahead. They only bring out room service at certain times, so you go on the app and choose a time. If they are already filled at that time you could have to choose a time hours later. So either plan ahead or figure you'll be walking to a restaurant to get food. Restaurants can get very busy, so it's better to go right when it opens. Otherwise, you may end up waiting a while. There isn't a lot of activities during the day so this is definitely a lounge by the pool or beach type resort. Not that there's anything wrong with that, just be aware. At Secrets they have live music by the pool during the day which was nice. They have a good amount of workers walking by getting drinks. If you want more premium alcohol get a preferred room. They consider titos premium. Otherwise, the preferred room doesn't really seem worth it. The lazy river that only preferred guests have access to seemed really slow and there weren't a lot of people in nit. It's hidden for the most part, but since we were in the main building we could see it. The kids splash pad looked awesome for children. I would absolutely bring my kids here. The rooms are big, but depending on which building you are in, some are better than others. Get a room in the main building if you can. Originally we were in building 7 and it seemed older. The only downside to the main building was for the ocean view there was no shade on the balcony so we almost didn't use the balcony at all.

My husband and I have been lucky enough to visit Excellence Playa Mujeres twice now--first for our…read morehoneymoon a few years back, and most recently to ring in the New Year. To be honest, we can't imagine spending New Year's Eve anywhere else. Both times have been absolutely fantastic; the team didn't skip a beat. The resort is stunning and impeccably maintained, but what truly makes this place a gem is its incredible team and vibrant atmosphere. Entertainment The entertainment is top-notch, with a variety of high-energy performances each night. We were absolutely blown away by the Freddie Mercury tribute act. The resemblance was uncanny, and his energy was simply amazing--he had the whole place rocking! It's shows like that that make the evenings so memorable. The Heart of the Resort: The Staff As wonderful as the resort itself is, the staff are the real reason we started planning our next trip back before we even left. They made us feel so welcome from the moment we arrived and are the key to the entire experience. We spent most of our days at the Excellence Club pool, and our waiter, Floricel, was a true standout. He was wildly attentive and responsive, ensuring our glasses were never empty. He didn't just take orders; he helped us discover the most incredible new drinks and his fun, engaging personality truly made our days by the pool so much more enjoyable. Our concierges, Edgar and David, were unbelievably helpful. From the moment we arrived, they helped us navigate our time at the resort, making reservations and ensuring every detail was handled. Having a dedicated concierge team like them is so important; they remove all the stress of planning and make you feel completely prioritized and cared for throughout your entire stay. We truly felt like their only guests. We also have to give a shout-out to Cesar at the lobby bar. We were so impressed that he recognized us from our previous trip, and of course, we remembered him! He is exceptionally attentive, and man, that guy is fast. He's a true professional. Last but certainly not least, a special mention goes to the man running the pizza oven at the main pool. He deserves a Nobel Peace Prize for his craft. He was just killing it all day, every day, serving up perfect pizzas with a smile. It's this level of service and genuine warmth from the staff that makes Excellence Playa Mujeres feel like a home away from home. We came back home so refreshed and can't wait to return.

I visited Cancun for the first time, and I'm so glad I stayed at Excellence Playa Mujeres. Our stay…read morewas for 7 days in a Junior Suite with the Excellence Club upgrade. Excellence Club: The upgrade gives you perks that, in my opinion, are worth the splurge. You get a private beach area, a private pool, exclusive access to the Magna restaurant, and a lounge bar. In your room, they add fresh flowers, sparkling wine, and an upgraded mini bar. You also get a different room service menu and a hydrotherapy session per person. Staff: Absolutely every staff member gave us phenomenal service. Many returning guests said the staff is why they came back. Some other resorts are more technologically advanced, but Excellence is top tier for its service. Someone is always checking in, and anything you need is taken care of right away. Pools/Beach: There are several pools, including a main pool with a swim-up bar. I called this the party area because it has music and afternoon activities/games. My favorite spot to lounge was near the "lazy river" across from the ping pong and billiards. This area is quieter, and they also have some day beds available. People get up EARLY to save the day beds and the lounge chairs. One morning, I headed down just before 8 AM, and there were only two day beds left. People leave towels, bags, or books to save space. The resort does not allow this, but it's difficult to enforce because you can't tell if someone is away swimming or grabbing a snack somewhere. Be a nice human, and don't save a space for three hours while you're up in your room sleeping. The beach also has a lot of lounge chairs and day beds. I've visited the beach in the morning and in the afternoon around 1 PM and was able to snag a lounge chair. Both pool and beach areas are very well attended! There is someone going around every 10 - 20 minutes checking in on you to see if you need water, drinks, or food. Restaurants/Food: It is impossible to absolutely kill all food categories at a resort. I'm going to be honest, the American food was not it. I wasn't a fan of cheeseburgers, wings, or pizza. However, there were some restaurants and food items that stood out to me. For breakfast, you can't go wrong with the Kitchen Table. It's a brunch buffet, and my go-to was the made-to-order omelets, chilaquiles, and French toast. The freshly squeezed orange juice was amazing, AND be sure to order a cappuccino instead of their regular coffee. For lunch, I highly recommend the fish tacos at Lobster House or the agua chiles and the crunchy salmon tacos from Olas. You get a great view of the beach while you eat, and it's a great vibe. One of our favorite dinners was the interactive dining at Spice. This does require a reservation, and I recommend making this reservation when you check in. It's a teppanyaki-style dinner, and you're in a separate room with 10 people total. It's very intimate, and all the courses were delicious. Our favorite post-dinner hangout was at the Sports Bar. They have a small pool table and will likely have a game that you're looking to catch while you enjoy a beer or cocktail. Aroma was our go-to for our morning coffee and our nightly ice cream scoop before heading to our room. Their iced hazelnut coffee was excellent, and I loved their lemon sorbet. You also cannot go wrong with the 24/7 room service. Experiences/Show: Download the Excellence Collection app. You'll use it every day for entertainment schedules and restaurant menus and dress codes. There are daily fitness offerings like yoga, pickleball, volleyball, or Zumba and activities like Sip Wine & Paint and Cantarito painting on the beach. Some events have limited spots, so arrive early. Every Thursday is the Mexican Fiesta with mariachi and a huge buffet (and a ton of margaritas), so it's a great time. Shows we loved were the Burlesque, Elegance Circo, and the Magic Show. Seasons Transfer: If you stay 7 days, you get a free airport pick-up and drop-off. Seasons provided great instructions, and finding our driver was easy. The vehicle was comfortable with room for six. Our return trip felt hectic because of an accident that caused major traffic. We still made the flight, but I recommend requesting an earlier pick-up time just in case. Junior Suite: I still think about this bed. I took a picture of the mattress brand because I want one at home. The pillows were perfect, and they gave us four. The couch wasn't comfortable, and the TV options were limited. I wish there was a Netflix login option. I'm hoping this is part of the hotel renovation. There's a tub near the window we didn't use, but it was a nice option. The ocean-view balcony was 10/10. The bathroom has a glass door, so not super private, but the shower was huge with a rainfall head. Closet space was great, and the robes and slippers got daily use. Overall, I was very happy with our stay. It's worth the money, and I felt like I was in an episode of White Lotus when they greeted us with champagne.

Great place! And the staff extremely professional and welcoming! The food was as well great…read more My only complain is on new year eve they had a party at the beach. All was great DJ was playing great songs. They had a live band come on stage and first songs all English... I'm thinking this is the warm up for some good Spanish Caribbean songs! We are in Mexico! Nope completely wrong! All English songs! Britney Spears songs! Why!!! I left the USA so that I would hear other music not listen to English! Villa del Palmar let's incorporate more Spanish Caribbean music! Let's get in touch with the local cultures. Estamos en Mexico y queres escuchar algo Rico!

Staff is ok , usually check out is 12 pm , here it's 11 am…read moreand we asked for an hour more and they refused !!!! Never coming back to this place. We had suite for 5 days !!!

RENTAL INFO: Rented a 4-seater (2 forward/2 backward) for the week. $9200 MEX (roughly $460 USD)…read more If you have more than two people and are renting long-term, I would suggest a 6-seater so more people can ride facing forward. It is the primary mode of transportation to get around the island. They provide a steering wheel lock that you definitely should use when parking your vehicle. When you rent one long term, they will tell you to come back every three days for gas (included). Pro tip: Always bring your most recent expired license to Mexico to leave with the golf cart company. That way, if they/you lose it, it's really not the end of the world. I'm not admitting that I may or may not have done that but it is a really good idea. Opens at 9am and closes at 7pm. If you are leaving Isla before 9am, you may need to drop off the cart the night before to get your drivers license (current or expired) returned. Just like ANY rental vehicle, I always suggest taking a before/after video of your vehicle to prove damages if it were to come back on you later. It's just smart!!! DRIVING INFO: As far as Isla Mujeres parking goes, you can park anywhere the curb is yellow. You cannot park anywhere the curb is red. Many of the roads have speed bumps marked by TOPAS signs. Look for them! I'm not admitting I locked up the brakes to slow down but trust me, you'll only make the mistake of going over one at full-speed a time or two before you really start paying attention. Not all of them are marked clearly. Some streets in the business district are one way. Pay attention. As I said above, I'm not admitting I may or may not have messed that up as well and got yelled at by a local señorita. Bottom line - Convenient to the ferry for drop off and pick up. Opens at 9AM. Closes at 7PM. Follow my driving tips. Do as I say, not as I did.

Our first time at Isla Mujeres so we didn't know what to expect. Renting a golf cart was a must to…read morego around the island. When you get off the ferry, tons of folks will try to sway you to rent from them. We looked around and chose Rentadora Caribe. They gave us a discount and we got the cart at a good rate. After the end of the ride we headed straight for our ride back. The guy at the rental place followed us before we got in the boat. My wife forgot the passport she left for security. What can I say, excellent service. Highly recommend.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

We booked a ride online from Cancun airport to our hotel. It was easy to find them, we did have to…read morewait 20-30 minutes for our shuttle to be ready but the driver was friendly and it was a decent price. Would book again

I wish I had thought to look up this company on Yelp before I booked a transfer from Cancun to the…read moreIsla Mujeres ferry terminal last week. Similar to a few other reviews, we waited for 45 minutes at the airport and they never showed. They don't have a phone number and their "live chat" was non-responsive. We finally paid for another company to take us. Do not use this service - there are plenty of other good options.

DO NOT USE THIS SERVICE!!! We paid ahead of time, showed up…read morean hour late for pick up to Easton Mujeres. And didn't show for the ride from the ferry to Isla Mujeres.