Parking scam. Parking ticket is stamped one hour earlier…read morethen arrival time. See parking ticket stamp in photo along with photo time stamp

I used the ferry to visit Isla Mujeres. Its a 20 minute ride in a boat with bathrooms and a bar.read more

I went here from our hotel as it was the closest ferry terminal to our hotel. We took a bus ride…read moreand were a little confused where to go after we entered the Embarcadero. We were told to go right to the red rood where to buy the ferry tickets. It was $37 USD per person and it was roundtrip. We only did the ferry it is cheaper to pay in pesos than USD. Once you get your ticket you go to the waiting area until your ferry arrives. If you need to use the bathroom, there's one available before you go to the waiting area but be sure to show your ticket to the security guard or else it's $10 to use. When you are about to board the ferry, you have to scan the ticket. IT IS VERY IMPORTANT NOT TO GET THIS TICKET WET OR TO LOSE IT. Or else you will have to pay again. The ride is about a half hour and it's beautiful. The ferry has indoor and outdoor seating. There was a man singing during our ride and afterwards he did ask for a tip. You will always be offered to take a catamaran, to go snorkeling, to rent a golf cart, etc.

Super easy to purchase tickets, board, travel fast and safely to Isla Mujeres. The ride was…read morecomfortable and clean. Be sure to return to the dock early before your return trip to ensure you can board. The line gets long and serpentine fast

I found this hotel during one of my searches and since we do like and have tried other Secrets…read morelocations, decided to give it a try. If you like a quiet and relaxing vacation with a gorgeous beach, this resort is for you! If you are looking for constant entertainment, music or activities, this may not work for you. It is a new hotel located north of Cancun. It is beautifully decorated with a boho feel to it with a jungle and beach feel. All staff that we encountered was friendly, attentive and happy to answer any questions. Check in was fast and preferred was a nice addition. The private pool, lounge and beach access are a nice perk, to be able to be stress free at the hotel. Plenty of dining options and our favorite was the French restaurant. If you want a relaxing vacation with a gorgeous white sand and blue water beach, consider this newer resort.

We booked this trip through Costco Travel and chose the all-inclusive package, which specifically…read moreincluded gratuities. We paid approximately $17,000 for this vacation, so it was disappointing that throughout the resort there were several instances where staff seemed to be expecting additional tips, creating an awkward atmosphere. I understand that some employees may not have known our package included gratuities, but it still left us feeling uncomfortable. We have previously stayed at Secrets Akumal and Secrets The Vine, and both experiences were exceptional. We love the Secrets brand and were excited to try this property. The resort itself is beautiful, well-maintained, and very clean. Some staff members were genuinely friendly and helpful. Unfortunately, the level of service was inconsistent throughout our stay, and we encountered multiple situations where staff members were unhelpful, unfriendly, or simply rude. As Preferred Club guests, we checked in through the Preferred Lounge. One of our rooms had a significant mosquito problem. When I asked the Preferred concierge if anything could be done, I was repeatedly told there was nothing they could do. Only after I continued to press the issue was I told the room could be fumigated. The concierge took down the requested date and time, but when we followed up the next day, no one had any record of the request, and we had to start the process all over again. The food experience was also inconsistent. Our first dinner at El Patio was excellent, but when we returned another evening, much of the food was overcooked and dry. One of the cocktails we ordered was noticeably missing sweetness. We knew this because we had been ordering the same drink throughout the resort. When we politely mentioned it to our server, he repeatedly insisted nothing was wrong with it. My husband suggested it might simply need more syrup. Instead of taking the drink back to have it corrected, the server brought a bottle of syrup to the table. His demeanor throughout the interaction was cold and dismissive. Another disappointing experience occurred on our final morning. My parents went to Market Café for breakfast by themselves and sat patiently for quite some time without anyone taking their drink order. My mother eventually approached a server to ask for assistance. That employee spoke with the server assigned to their section, but no one ever came to the table. My mother had to seek help a second time before receiving service. Ironically, near the end of the meal, the assigned server finally appeared and asked how everything was. The entire situation felt bizarre and completely avoidable. These experiences were surprising because they are not what we have come to expect from the Secrets brand or from a five-star resort. We don't know whether the service issues were related to the fact that gratuities were already included in our package or if there were other factors involved. We would have gladly tipped additional staff members for exceptional service if gratuities had not already been included. While the property itself is beautiful, the inconsistent service significantly impacted our overall experience. Unfortunately, based on this stay, we would not return to this resort.

Hello all, We spent 5 nights at the Dreams Vista Cancun Golf…read more& Spa Resort. Overall, our experience was OK--not bad, but certainly not outstanding. While the resort offered a decent package of restaurants and services, it didn't quite meet our expectations based on previous stays at other all-inclusive locations. If you're considering this resort and don't have much prior information, it's best to manage your expectations. Some reviews come from guests experiencing all-inclusives for the first time, so their reference points may differ. Here's a summary: The real standout here was the staff--they were consistently friendly, welcoming, and helpful throughout our stay. We genuinely enjoyed interacting with them. Bar service was prompt, and the drinks were good. The staff also did an excellent job keeping the property and beach areas clean and inviting. For staff alone, I would give them 5 stars (out of 5). If you're hoping to play golf at the nearby course, keep in mind that feedback from other guests indicates the course was in poor condition and not recommended. While I didn't play myself, a group we spoke with chose to book elsewhere after their experience. Note that the golf course is not managed by the resort, so check detailed reviews prior to booking a round. There are other options in the area. Overall, based on a golfer's perspective: 2 stars. The location works well enough, but don't expect to find much within walking distance for exploring. If you want to see more of the area, you'll likely need to rely on Uber or a cab. I did walk around and enjoyed learning about the local culture, though it turned into a 10-mile trek. Overall: This part is subjective. No rating. The biggest letdown was the restaurant dining. While we're not picky eaters, we do appreciate good food. The buffet offered plenty of choices, so you'll likely find something suitable for adults and kids alike. I had breakfast there daily and ate dinner a couple of times. It was fine--not memorable, but not disappointing either. Once again, the staff was great. Just keep expectations realistic for buffet dining. Overall: 4 stars Restaurants. We tried both the Asian and Italian restaurants. The Asian restaurant was acceptable--the food matched our expectations, but nothing stood out as exceptional. Our friends paid extra for the grill table (steak and lobster for $25), but they regretted the expense, feeling it wasn't worth the additional cost. Overall: 3.5 stars (excluding the grill table) The Italian restaurant was a real disappointment for us. The service was excellent, and our server was attentive and well-deserving of a generous tip. The basics--salad, bread, calamari, and included wines--were fine. However, the beef entrée I ordered was so poor in both taste and presentation that I couldn't tell what cut it was, or even if it was real beef. My friends tried it and agreed it tasted like a processed meat product rather than actual beef. The other dishes were just OK; nothing impressed us. Overall: 2 stars.

This resort is beautiful. Stayed here for 5days for a wedding. Got a preferred club plunge pool…read moresuite. It had an amazing view and the customer service was impeccable.. The spa was the best part of the stay. I ended up going twice. The staff is spot on. The entire place was clean. Room 9/10 Amenities 9/10 Spa 10/10 My A/C in my room broke and it was fixed really fast. Also, the floor I was on had different keys than other floors so my key would not work for me to get into the Preferred Club. No one figured this out til day 3 and then issued me an extra key. I was not impressed with the food at all. The buffet and taco bar saved my life... The wedding was handled outstanding and the dj was able to play everything we wanted to hear

There are pros and cons to this resort. I think the experience really is per person/family because…read morelots of reviews seem to differ. I liked my stay in the beginning, but closer to the end I wasn't so impressed. Leading up, their Instagram page and the online website really hype up the place. We chose this location for our Babymoon with our first child (1.5 yrs old). I'm 5 months pregnant so the variety of food, pools, and fun for little one was a big appeal. Resort & staff: The resort is beautiful and clean, and the staff are very friendly. But some staff don't seem to know what's going on or how to help, while others are going through the motions. When we asked the concierge for directions to the Kids Club, she sent us to "PB"/lower level where the staff only was. This happened a lot as we saw many other guests saying the same thing "she told us to come to PB". Another staff member didn't know how to get to the Kids Club even though it was located right behind the kids water, a few steps away from where he was working. Kids & teen club: The activities and shows are really only worth it if your child is age 3 and up. You can't take your 1 or 2 year old into the clubs unless it's during family time, which are in the mornings during certain time. The one time we were able to go, no one was there. They were at the kids water park instead. Activities: On the app, they have a lot going on. But nothing actually goes on. Activities run behind schedule and the events you'd actually want to go to don't start until late at night. This didn't work for us most of the time but we just did some later naps for our babe to stay up late. The Circus and Magic shows seem to be the highlight be we're only available during the week. Other days the shows we planned to go to would be canceled morning of, and there would only be DJ's or karaoke. Food: A good variety but everything is pretty meh. Great for kids though as there is something for everyone! Check the app as certain restaurants are closed and others open. Dress code is semi strict for men. Reservations for Hibachi are a must! App can be finicky. Best eats for us: Fusion and Tres Colores Pool: All pools were very kid friendly, especially Mermaid. There was a little "beach" area to walk in and the alternative side had a little splash pool. There were splash pad areas at both pools. Mermaid pool appeared to have the younger kids while Sealegs had more teens and adults. Staff become a lot more friendly if you tip. Room: We had the Junior Suite? At the main building on level 4. There was a mini leak above the fan that we called in and put a towel down. They seemed to have "checked it out" because the towel was gone but it wasn't patched and it continued to drip the rest of our stay. We were worried because it was right above where we put our toddlers crib. 2 nights before checkout there was another leak by the A/C system or whatever it is, right in front of the bathroom door. The leak was spontaneous but a lot of water poured out. We called it in again and they said they would "check it out" again. We had to put 2 big towel on the ground and someone definitely checked it out because they just pushed the towels to the side. No patch work was done and it continued to pour. When I woke up at 5:00 am there was water from the bathroom door all the way to where the end of the closet was. As a 5 month pregnant lady, stepping in this and the potential to slip is absolutely upsetting. Even more upsetting that we made them aware of our room's problems 3x but they made no effort to fix it or to potentially put us in another room. We told them again at check-out and our concierge seemed to already be aware of where the leak was, and just apologized. Nothing more. Bali Beds: We reserved a Sealegs Bali Bed before our arrival. Keep your receipts! At check-out they tried to say we owed them an extra charge of $150. We showed our email and they had to call someone to double check. Took about 15 minutes. At the end of the day it is a tourist destination, so they do what they can. We spoke to some other families (with kids ages 5 and older) who said they love it here and have come back. For me, I personally wouldn't recommend and would try a different resort.

I've been to a number of carribean all-inclusive trips, at multiple hotel/resort brands. I have to…read moresay this is up there as one of my favorites. The resort was clean (very clean), things worked as intended, the staff was EXTREMELY friendly and very helpful, and the food was good! It always helps when you're in Mexico and you get good weather (which we did) but these folks had the grounds and resort, itself, firing on all cylinders. My down-rankings were in the lack of daily engagement and night-time activities. Besides a massive party thrown for the superbowl, I didn't notice any nighttime activites (could be my fault for not looking into it more) and the daily activities existed but the staff didn't really try very hard to pull people "into the fight", if you will. Having said that, these luxuries that I've seen at other brands did not take away from the wonderful experience that my friends and I had!

What an amazing place! The staff were very friendly! The food was delicious. Also I can't say…read moreenough about the entertainment crew was the best part of the stay! Angelo, Kevin, Natalia, and Katia, Angel Bartenders: Gabriel and Diana were the two everyday at the pool bar, Luis was the fun guy coming around the pool from the sol bar. My wife and I had so much. I honestly had such an amazing time.

I really wanted to love Excellence Oyster Bay, Montego Bay because we chose it months in advance to…read morecelebrate our anniversary. I'll start with the positives because there were definitely some. The property itself is absolutely beautiful. The scenery is breathtaking and picture-perfect, making it one of the most visually stunning resorts we've visited. Unfortunately, that's where our excellent experience largely ended. One of the biggest issues appears to be that the resort's reservations and booking process is not managed on-site, (we were advised it was managed in Mexico) which created several unnecessary problems throughout our stay. Before arrival, we even received an email confirming our room that addressed us by someone else's last name. Upon check-in, we were informed our room would not be ready and were given "Black Card" status as compensation, which was explained as including special upgrades and benefits. However, during our stay we learned that many of those benefits were either unavailable or could not be redeemed, and several staff members didn't seem to understand what the Black Card actually included. When we finally got to our room, there was no hot water in the shower. Thankfully, after contacting the front desk, maintenance responded promptly and resolved the issue. Service throughout the resort was inconsistent. While there were a few employees who truly stood out and deserve recognition, the overall restaurant service fell well below what I expect from a luxury, adults-only all-inclusive resort. I especially want to recognize: * Antoinette, the hostess at Caribbean Grove, who was warm and welcoming. * Deonique, who provided excellent beach service. * Latifah, who took great care of us at the pool. Their professionalism and kindness were highlights of our trip. We also dined at Spice after making reservations. We met some wonderful people there, and Chef OJ was entertaining and made the experience enjoyable. Unfortunately, the table service again was slow and underwhelming. Our biggest frustration came at the end of our stay. The evening before checkout, we asked about extending our reservation and were told we had to wait until business hours because the resort could not process reservation changes on-site. The following morning, we went to the front desk near checkout after waiting for our anniversary breakfast room service--which arrived about 30 minutes late and came with its own service issues. The front desk staff tried to help but explained they had to contact another department for approval. We waited another 30 minutes without receiving an answer. I then tried calling and using the online chat myself, only to be placed on hold and eventually disconnected. Throughout our stay, the guest services phone line was nearly impossible to reach--it remained busy for two consecutive days. While the front desk staff were courteous and did everything they could, they simply didn't have the authority to resolve many issues because decisions were handled elsewhere. Overall, Excellence Oyster Bay has an incredible location and beautiful grounds, but the operational and service issues prevented it from feeling like the luxury experience we expected for our anniversary. For a resort carrying the Excellence name and price point, I expected seamless customer service, knowledgeable staff, and better communication between departments. I left wishing the service had matched the beauty of the property.

Overall experience was great! We own some time shares and we had the all-inclusive package…read more Resort is about 30-45 minutes from Cancun Inter. Airport. About 7-10 minutes from the ferry to go to Isla de Mujeres. About 6 minutes from Puerto de Cancun (Restaurants and a few shopping stores). You can take Ubers, way cheaper than regular taxis, just wait for the uber outside the security kiosk in front of the resort. Free WiFi is available, along with 3 other paid versions (I'm assuming for the quality of streaming). Free, $10, $20, 30 (For Premium), this is per day. Expensive in my opinion. Resort is well maintained, rooms were in excellent condition, snacks and drinks provided. Staff was good, not as friendly as other resorts we have been to from the same chain of resorts. Food was good too. 5 pools, (including one for adults only and one for babies and very little kids). Very clean, very nice set up. The beach is also available. I didn't like it much. Bring your rubber shoes to get. The beach is rocky as you enter (very uncomfortable for barefoot), there was also lots of algae floating around and the sea floor was very smooshy hahaha. Not my cup of tea. Kayak, paddle boarding, jet ski, para gliding, snorkeling, and a small floating water island to enjoy.

Let me give you The quick and dirty review because I do not care enough to go in the way I probably…read moreshould: Room: very nice and very clean. It did feel like the temperature was inconsistent, regardless of what we put the setting on, but we had a one bedroom suite, and it was very cute. Two showers, one tub, a full kitchen, and a patio with a hammock. Loved it. It was very modern and very nice. Food: the food here was honestly terrible. Some of the worst resort food I've ever had in my life. The best food we found was eating at the café by the pool, which is where I think the food also comes from when you order food near the pool or on the beach. The fish tacos and wings were great. We also got great food and great service at the sports bar and Italian restaurant. Best restaurant drinks at the Italian restaurant as well. Other than that, everything was trash. Do not even go to the buffet. It will be a waste of your time and you will probably end up wasting a ton of food because it's all disgusting. Funny that the Mexican restaurant was also gross, considering the fact that we were in Mexico. Entertainment: nonexistent. This was, by far, the most boring resort at which I have ever stayed. The the most entertaining thing was when we participated in very early morning, yoga one day. And it was hot as hell. But it was a beautiful setting, and I actually appreciated some of the postures the yoga instructor threw out. But having to walk to the neighboring resort to go to, that was annoying. There was one black woman who sang and played a guitar/keyboard during the day by the pool. She was great, but that was about it. Service: as a whole, not great. Azucena at the beach bar was fantastic, though. The check-in process took far too long and was a bit of a nightmare. Drinks: not great. I ended up drinking so little alcohol this entire trip. So many drinks were watered down or full of cheap liquor when I asked for top shelf. I guarantee that 70% of the top shelf bottles were full of cheap, local liquors, because I would literally feel nothing, but would feel sick. Most of my drinks were Coca-Cola. And even those didn't taste right because they like squeeze the can to get it out quicker into the cups. Beach: very rocky and covered in sargassum (seaweed). They ran a tractor like vehicle across the beach multiple times a day to try to clean it up, which is appreciated, but ultimately the beaches weren't very nice. I would not return here. It was a relatively cheap trip and I still don't think it was worth what we paid. I also don't like being approached repeatedly by aggressive sales people trying to sell me a damn timeshare.

RENTAL INFO: Rented a 4-seater (2 forward/2 backward) for the week. $9200 MEX (roughly $460 USD)…read more If you have more than two people and are renting long-term, I would suggest a 6-seater so more people can ride facing forward. It is the primary mode of transportation to get around the island. They provide a steering wheel lock that you definitely should use when parking your vehicle. When you rent one long term, they will tell you to come back every three days for gas (included). Pro tip: Always bring your most recent expired license to Mexico to leave with the golf cart company. That way, if they/you lose it, it's really not the end of the world. I'm not admitting that I may or may not have done that but it is a really good idea. Opens at 9am and closes at 7pm. If you are leaving Isla before 9am, you may need to drop off the cart the night before to get your drivers license (current or expired) returned. Just like ANY rental vehicle, I always suggest taking a before/after video of your vehicle to prove damages if it were to come back on you later. It's just smart!!! DRIVING INFO: As far as Isla Mujeres parking goes, you can park anywhere the curb is yellow. You cannot park anywhere the curb is red. Many of the roads have speed bumps marked by TOPAS signs. Look for them! I'm not admitting I locked up the brakes to slow down but trust me, you'll only make the mistake of going over one at full-speed a time or two before you really start paying attention. Not all of them are marked clearly. Some streets in the business district are one way. Pay attention. As I said above, I'm not admitting I may or may not have messed that up as well and got yelled at by a local señorita. Bottom line - Convenient to the ferry for drop off and pick up. Opens at 9AM. Closes at 7PM. Follow my driving tips. Do as I say, not as I did.

Our first time at Isla Mujeres so we didn't know what to expect. Renting a golf cart was a must to…read morego around the island. When you get off the ferry, tons of folks will try to sway you to rent from them. We looked around and chose Rentadora Caribe. They gave us a discount and we got the cart at a good rate. After the end of the ride we headed straight for our ride back. The guy at the rental place followed us before we got in the boat. My wife forgot the passport she left for security. What can I say, excellent service. Highly recommend.

Rafael was an excellent driver and our first experience with Happy Shuttle was great! Clean…read morereliable vehicles and friendly service, we felt safe and welcome! Gracias!

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

I wish I had thought to look up this company on Yelp before I booked a transfer from Cancun to the…read moreIsla Mujeres ferry terminal last week. Similar to a few other reviews, we waited for 45 minutes at the airport and they never showed. They don't have a phone number and their "live chat" was non-responsive. We finally paid for another company to take us. Do not use this service - there are plenty of other good options.

DO NOT USE THIS SERVICE!!! We paid ahead of time, showed up…read morean hour late for pick up to Easton Mujeres. And didn't show for the ride from the ferry to Isla Mujeres.